Salary
💰 $45,000 - $65,000 per year
Tech Stack
AWSCloudGoogle Cloud PlatformPythonTerraform
About the role
- Build IT operations processes and infrastructure from the ground up, ensuring scalability and resilience.
- Administer and optimize company productivity platforms (Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, etc.).
- Design and manage identity and access management solutions.
- Lead IT projects, including onboarding/offboarding automation, device standardization, and system integrations.
- Define and implement IT security policies (endpoint protection, MDM enforcement, encryption, backups, mobile device compliance).
- Lead initiatives related to compliance (GDPR, SOC2, HIPAA, ISO 27001 as relevant) and conduct security audits.
- Oversee global hardware lifecycle: procurement, configuration, deployment, maintenance, and decommissioning.
- Manage global procurement vendors and coordinate shipping for remote and distributed teams.
- Implement and maintain modern endpoint and MDM solutions to automate setup, enforce policies, and secure devices.
- Keep accurate records of IT assets, licenses, and warranties.
- Act as the primary point of contact for IT support, troubleshooting hardware, software, and connectivity issues for distributed teams worldwide.
- Establish and maintain clear SLAs for IT support requests to ensure minimal downtime.
- Support and optimize cloud environments in AWS and GCP; partner with engineering teams to ensure infrastructure performance, security, and compliance.
- Drive automation and infrastructure-as-code practices (e.g., Terraform, scripting).
Requirements
- Proven experience in Global IT operations, systems administration, or a similar role.
- Strong knowledge of device and endpoint management technologies, including MDM solutions.
- Experience with global hardware procurement and logistics.
- Hands-on experience with cloud platforms (AWS, GCP).
- Familiarity with security frameworks and compliance standards (GDPR, SOC2, HIPAA, ISO 27001 as relevant).
- Skilled at managing SaaS productivity platforms (Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, etc.).
- Proficiency in identity and access management.
- Strong project management and organizational skills with the ability to build processes from scratch.
- Excellent problem-solving skills and a proactive, self-starter mindset.
- Scripting/automation experience (Python, Bash, PowerShell, Terraform).
- Exposure to network administration, VPNs, and zero-trust networking.