Axmed

Global IT Operations Manager

Axmed

full-time

Posted on:

Origin:  • 🇿🇦 South Africa

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Salary

💰 $45,000 - $65,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSCloudGoogle Cloud PlatformPythonTerraform

About the role

  • Build IT operations processes and infrastructure from the ground up, ensuring scalability and resilience.
  • Administer and optimize company productivity platforms (Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, etc.).
  • Design and manage identity and access management solutions.
  • Lead IT projects, including onboarding/offboarding automation, device standardization, and system integrations.
  • Define and implement IT security policies (endpoint protection, MDM enforcement, encryption, backups, mobile device compliance).
  • Lead initiatives related to compliance (GDPR, SOC2, HIPAA, ISO 27001 as relevant) and conduct security audits.
  • Oversee global hardware lifecycle: procurement, configuration, deployment, maintenance, and decommissioning.
  • Manage global procurement vendors and coordinate shipping for remote and distributed teams.
  • Implement and maintain modern endpoint and MDM solutions to automate setup, enforce policies, and secure devices.
  • Keep accurate records of IT assets, licenses, and warranties.
  • Act as the primary point of contact for IT support, troubleshooting hardware, software, and connectivity issues for distributed teams worldwide.
  • Establish and maintain clear SLAs for IT support requests to ensure minimal downtime.
  • Support and optimize cloud environments in AWS and GCP; partner with engineering teams to ensure infrastructure performance, security, and compliance.
  • Drive automation and infrastructure-as-code practices (e.g., Terraform, scripting).

Requirements

  • Proven experience in Global IT operations, systems administration, or a similar role.
  • Strong knowledge of device and endpoint management technologies, including MDM solutions.
  • Experience with global hardware procurement and logistics.
  • Hands-on experience with cloud platforms (AWS, GCP).
  • Familiarity with security frameworks and compliance standards (GDPR, SOC2, HIPAA, ISO 27001 as relevant).
  • Skilled at managing SaaS productivity platforms (Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, etc.).
  • Proficiency in identity and access management.
  • Strong project management and organizational skills with the ability to build processes from scratch.
  • Excellent problem-solving skills and a proactive, self-starter mindset.
  • Scripting/automation experience (Python, Bash, PowerShell, Terraform).
  • Exposure to network administration, VPNs, and zero-trust networking.
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