Axmed

Operations

• Build IT operations processes and infrastructure from the ground up, ensuring scalability and resilience.
• Administer and optimize company productivity platforms (Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, etc.).
• Design and manage identity and access management solutions.
• Lead IT projects, including onboarding/offboarding automation, device standardization, and system integrations.
• Define and implement IT security policies (endpoint protection, MDM enforcement, encryption, backups, mobile device compliance).
• Lead initiatives related to compliance (GDPR, SOC2, HIPAA, ISO 27001 as relevant) and conduct security audits.
• Oversee global hardware lifecycle: procurement, configuration, deployment, maintenance, and decommissioning.
• Manage global procurement vendors and coordinate shipping for remote and distributed teams.
• Implement and maintain modern endpoint and MDM solutions to automate setup, enforce policies, and secure devices.
• Keep accurate records of IT assets, licenses, and warranties.
• Act as the primary point of contact for IT support, troubleshooting hardware, software, and connectivity issues for distributed teams worldwide.
• Establish and maintain clear SLAs for IT support requests to ensure minimal downtime.
• Support and optimize cloud environments in AWS and GCP; partner with engineering teams to ensure infrastructure performance, security, and compliance.
• Drive automation and infrastructure-as-code practices (e.g., Terraform, scripting).

Global IT Operations Manager

Manager

• Support planning, coordination, and execution of complex multi-stakeholder programs and PMOs
• Prepare deliverables, meeting materials, and reports ensuring accuracy and alignment with client needs
• Monitor progress against objectives, flag risks, and propose solutions
• Conduct LMIC market and landscape analyses across geographies
• Support portfolio and product strategy, develop value propositions and go-to-market strategies
• Prepare presentations and reports to meet client deliverables and facilitate execution
• Develop and maintain client relationships and act as primary point of contact
• Support workshops, strategy sessions, and advisory interactions
• Build relationships with LMIC stakeholders and represent the team externally

Global IT Operations Manager

Engagement Manager, Global Health Advisory