Markel

Customer Support

• Serve as a primary point of contact for agents and brokers by gathering information on behalf of the underwriters, answering questions, resolving low‑complexity issues, and facilitating the overall servicing of accounts.
• Support the processing of business transactions that do not require underwriter review or signoff.
• Take necessary measures to obtain information needed to finalize inquiries and transactions, maintaining a suspense and follow‑up system for outstanding underwriting items.
• Ensure accuracy of all information entered into internal systems and verify that all required documentation is complete and properly filed.
• Routinely communicate with team members, agents/brokers, and key business partners—including international colleagues within our Energy & Marine division—to research, gather, and validate information needed to review, analyze, and complete transactions.
• Utilize and adhere to internal guidelines, procedures, and service standards to ensure all assigned work is processed accurately, efficiently, and in compliance with regulatory and internal requirements.
• Participate in problem‑solving activities to define issues, identify root causes, design and test solutions, and implement process improvements.
• Apply continuous improvement methodologies to enhance workflow efficiency and eliminate recurring problems.
• Under the direction of an Underwriter, attach appropriate forms, process policy changes, and support technical underwriting tasks as needed.
• Build and maintain effective working relationships with clients, brokers, and internal teams across both wholesale and retail business units.
• Participate in special projects and additional duties as assigned to support team operations, meet customer needs, and achieve business objectives.

Underwriting Support Specialist

Claims Specialist

• Responsible for the resolution of low to moderate complexity and exposure Personal Lines Marine physical damage claims in multiple jurisdictions
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Analyzes coverage and communicates coverage positions
• Ability to draft coverage position letters independently
• Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
• Sets reserves within authority or makes recommendations concerning reserve changes to manager
• Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claim
• Negotiates and settles claims directly with claimant
• Prepares reports by collecting and summarizing information
• Provides timely service throughout the life cycle of the claim by meeting all service level agreements
• Identifies subrogation opportunities and fraud potential and makes appropriate referrals

Claims Examiner II – Marine Personal Lines

Director

• Provide strategic oversight and direction on construction casualty claims, including coverage analysis, reserving, and resolution strategy
• Identify and escalate significant exposure trends and individual claims to senior leadership and key business partners
• Lead, develop, and evaluate a team of claims managers and examiners, fostering a high-performance, accountable culture
• Approve reserves and settlements beyond delegated authority and recommend material reserve changes to senior leadership
• Partner cross-functionally with Underwriting, Product, and Actuarial to influence portfolio performance and risk outcomes
• Ensure adherence to regulatory requirements; Fair Claims Practices, and internal Claims Quality Performance objectives while driving consistency and best practices
• Strengthen relationships with customers, brokers, and internal stakeholders to support service excellence and business objectives
• Support operational management, including reporting, budgeting, expense management, and resource planning
• Contribute to claims leadership strategy discussions, continuous improvement initiatives, and special projects
• Travel as needed to support team engagement, business initiatives, and industry presence - 25%.

Senior Director, Construction Casualty Claims

• Investigate, evaluate, negotiate and settle assigned claims
• Collect and analyze data according to policy application and/or contract provisions
• Confirm coverage of claims by reviewing policies and documents
• Analyze coverage and communicates coverage positions
• Draft coverage position letters independently
• Conduct, coordinate, and direct investigation into loss facts and extent of damages
• Evaluate information on coverage, liability, and damages
• Set reserves within authority or make recommendations concerning reserve changes
• Utilize diary system to resolve outstanding issues
• Negotiate and settle claims directly with claimant
• Prepare reports by collecting and summarizing information
• Participate in special projects or assist other team members

Claims Examiner, Inland Marine – Transportation Claims

• Responsible for the resolution of moderate to high complexity and moderate to high exposure claims
• Handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis
• Ensure timely and accurate resolution; communicate developments and outcomes to stakeholders
• Confirm coverage of claims by reviewing policies and documents
• Analyze coverage and communicate coverage positions
• Prepare coverage position letters and assist in investigation and settling of claim
• Conduct, coordinate, and direct investigation into loss facts and extent of damages
• Direct and monitor assignments to experts and outside counsel
• Evaluate information on coverage, liability, and damages
• Set reserves and negotiate claims typically in litigation within authority
• Present at roundtables to senior claims leaders and underwriters
• Participate in special projects having an impact on the business

Senior Claims Examiner

Actuary

• Lead pricing analyses for assigned Commercial Professional Lines, including the development of rate indications, pricing tools, and portfolio insights.
• Evaluate and support new business opportunities, including research, modeling, and pricing framework development.
• Partner closely with Underwriting, Claims, and other cross-functional stakeholders for pricing strategies.
• Clearly communicate actuarial findings and recommendations to actuarial and non-actuarial audiences.
• Present results and recommendations in meetings to ensure alignment with stakeholders.
• Provide guidance to non-actuarial partners on actuarial principles, methodologies, and key assumptions.
• Contribute to and lead cross-functional initiatives, representing the Actuarial function.

Senior Actuary

Product Manager

• Partner with stakeholders, including upstream and downstream systems/functional areas, to understand business priorities and how they rely on legacy applications and workflows
• Own strategic stakeholder engagement for assigned areas, demonstrating deep knowledge of both business processes and system constraints
• Adopt and implement agile best practices across the team for maintaining and enhancing legacy systems, balancing stability with incremental improvements
• Owns prioritization decisions for assigned product backlog and release planning
• Ensure proper documentation of stories and epics that capture business needs
• Refine and maintain product backlogs, prioritize user stories, and define project scope, objectives, deliverables, and product requirements
• Work with architects to translate business strategies into practical solutions within the limitations of existing systems while identifying opportunities for modernization
• Drive delivery of scalable solutions aligned with strategic IT roadmaps strategic IT roadmaps and portfolio budgets
• Collaborate across Operations to ensure legacy systems continue to support these functions without disruption
• Support User Acceptance Testing (UAT), regression testing, and training initiatives for updates or transitions involving legacy systems
• Help drive technology and process transformation for US & Bermuda
• Measure product performance and value delivery through KPIs and metrics tied to business outcomes
• Ensure prioritization aligns with IT investment roadmap and budgetary goals
• Partner with Product Managers, Architects, and Enterprise teams to maintain conceptual and technical integrity across the portfolio
• Champion customer-centric outcomes by prioritizing features that enhance customer experience and operational efficiency
• Ensure product changes adhere to regulatory and compliance standards
• Maintain awareness of emerging technologies and industry best practices to inform product strategy

Senior Product Owner

• Confirms coverage of personal property claims by reviewing policies and documents submitted in support of claims
• Analyzes coverage and communicates coverage positions
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
• Sets reserves within authority or makes claim recommendations concerning reserve changes to manager
• Maintains accurate system data and documentation by collecting, recording, analyzing and summarizing information
• Negotiates and settles claims either directly or indirectly
• Prepares reports by collecting and summarizing information
• Identifies subrogation opportunities and fraud potential and makes appropriate referrals
• Strong emphasis on customer service to both internal and external customers is a major focus for this role particularly as it relates to service to our insureds
• Participates in special projects or assists other team members as requested
• May be asked to take on higher complexity claims as needed

Associate Claims Analyst

Business Development Rep

• Develop and implement specific, measurable broker strategies
• Create engagement plans that build executive relationships with Markel leaders and brokers
• Identify and evaluate business development opportunities
• Collaborate with regional teams to execute broker strategies
• Act as broker advocate managing account issues

Senior Director, National Business Development

Events

• Leading the end-to-end delivery of UK marketing events, sponsorships and hospitality, from concept through to on-the-day delivery and post-event evaluation
• Delivering high-impact experiences that bring the Markel brand to life and support broker engagement and campaign outcomes
• Owning flagship programmes such as BIBA, Broker Expo, Goodwood and the Markel Third Sector Awards
• Activating sponsorships creatively and effectively, maximising visibility, engagement and return on investment
• Partnering closely with Marketing Business Partners, senior leaders and regional partners to ensure activity is aligned, well-governed and commercially focused
• Managing budgets, suppliers, venues and agencies, ensuring consistently high-quality delivery
• Taking a data-led approach, tracking performance, measuring ROI, capturing insight and using it to inform future decisions
• Supporting internal events, office launches and award programmes when required
• Finding opportunities to improve efficiency and effectiveness through tools such as CRM, reporting platforms and AI-enabled solutions

Events & Sponsorship Manager

Program Manager

• Managing the successful delivery of one or more projects simultaneously, including those of great size, risk, and complexity
• Facilitating the execution of programs and projects of various sizes
• Monitoring metrics and program health, anticipate and clear blockers, manage escalations
• Effectively communicating at all levels of the project team - ensuring sponsors and key stakeholders are aware of status, risks & issues, critical dependencies, and impact of changes and key decisions
• Facilitating multi-functional working group discussions
• Influencing and mediating challenging conversations and decisions across divisions to ensure a clear direction and focus for the project and driving to resolutions
• Identifying business challenges and opportunities for improvement and solving for them using analysis to make strategic or tactical recommendations
• Working with change management team to build and execute strategic change management plans including executive-level communications, associate experiences, customer impacts, etc
• Partnering with internal functions that connect to our teams and require our collaboration
• Matrix managing a team of associates and contractors located in multiple states and across several disciplines
• Occasionally required to work late evening and weekends as needed
• May travel up to 10% as needed
• Performing other duties as assigned

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
• Answer questions and resolve low complexity issues
• Ensure accuracy of information inputted into all appropriate systems
• Routinely communicate with team members, agents/brokers and other key business partners
• Utilize and adhere to internal guidelines and procedures
• Participate in problem solving activities to define problems and implement solutions
• Underwriter direction for policy changes as requested
• Establish, support, and maintain effective relationships with clients

Support Specialist, FI

Attorney

• Managing your own caseload of fast, intermediate, and multi-track EL/PL defendant claims
• Advising insurers with clear, commercial and pragmatic legal advice
• Setting strategy, reserves and next steps in collaboration with senior colleagues
• Supporting the development of junior team members and paralegals
• Working closely with clients and stakeholders to deliver excellent outcomes
• Developing broader expertise across casualty-related claims and insurance-led work
• Playing an active role in the continued growth and success of the Leeds team

Solicitor

Artificial Intelligence

• Partner with business leaders to identify and advance high-impact AI opportunities
• Guide teams through AI use case development
• Connect stakeholders to the right tools, resources, and delivery paths
• Promote scalable, well-governed AI practices
• Support performance management of AI agents and use cases
• Develop and maintain shared AI assets
• Stay current on AI technology capabilities and releases
• Reinforce responsible and compliant AI use

AI Business Partner

• Support the U.S. & Bermuda AI transformation by enabling organization‑wide adoption of AI
• Contribute to the design and execution of an enterprise AI adoption program
• Help deliver hands‑on, project‑based learning experiences
• Support leadership mentoring and coaching efforts
• Assist in building and sustaining communities of practice and superuser networks
• Reinforce responsible and compliant use of AI