Markel

Claims Specialist

• Handle claims from coverage enquiry through legal liability assessment and quantum analysis
• Ensure timely and accurate resolution of claims and communicate developments to stakeholders
• Confirm coverage of claims by reviewing policies and submitted documents
• Prepare coverage position letters and refer suspicious losses to SIU
• Conduct, coordinate, and direct investigations into loss facts and extent of damages
• Direct and monitor assignments to experts and outside counsel
• Evaluate information on coverage, liability, and damages to determine insured's exposure
• Set reserves within authority and recommend reserve changes to manager
• Negotiate and settle claims typically in litigation within authority
• Present at roundtables to senior claims leaders on cases going to trial
• Participate in special projects and may lead larger projects
• Represent Markel at mediations, trials, and conferences
• Analyze loss information for business stakeholders and present findings during meetings
• Serve as a technical resource to underwriting and assist with drafting policy wording
• Assist in training new hires and providing guidance to others

Senior Claims Examiner, Construction

• Investigate, negotiate and settle complex primary and excess policy claims including legal malpractice
• Investigate and analyze coverage under primary and excess professional liability insurance policies
• Manage litigation filed nationwide against insureds
• Communicate with underwriting as needed to manage claims
• Maintain and adhere to Markel’s guidelines and procedures
• Contribute and assist in the implementation of a wide range of initiatives
• Actively participate in the ongoing training and development of the claims examiners

Executive Claims Examiner

Product Manager

• Partner with stakeholders, including upstream and downstream systems/functional areas, to understand business priorities and how they rely on legacy applications and workflows.
• Own strategic stakeholder engagement for assigned areas, demonstrating deep knowledge of both business processes and system constraints.
• Adopt and implement agile best practices across the team for maintaining and enhancing legacy systems, balancing stability with incremental improvements.
• Owns prioritization decisions for assigned product backlog and release planning
• Ensure proper documentation of stories and epics that capture business needs.
• Refine and maintain product backlogs, prioritize user stories, and define project scope, objectives, deliverables, and product requirements.
• Work with architects to translate business strategies into practical solutions within the limitations of existing systems while identifying opportunities efficiencies.
• Drive delivery of scalable solutions aligned with strategic IT roadmaps strategic IT roadmaps and portfolio budgets
• Collaborate across Operations to ensure legacy systems continue to support these functions without disruption.
• Support User Acceptance Testing (UAT), regression testing, and training initiatives for updates or transitions involving legacy systems.
• Help drive technology and process transformation for US & Bermuda
• Measure product performance and value delivery through KPIs and metrics tied to business outcomes.
• Ensure prioritization aligns with IT investment roadmap and budgetary goals.
• Partner with Product Managers, Architects, and Enterprise teams to maintain conceptual and technical integrity across the portfolio.
• Champion customer-centric outcomes by prioritizing features that enhance customer experience and operational efficiency
• Ensure product changes adhere to regulatory and compliance standards.
• Maintain awareness of emerging technologies and industry best practices to inform product strategy.

Product Owner – Senior Product Owner

Risk

• Coordinate and perform risk assessments, risk reporting, and review and challenge of cat models across US and Bermuda operations
• Lead the development of Probable Maximum Loss (PML) estimates by leveraging internal exposure data, catastrophe models, and actuarial analysis
• Design, execute, and refine risk scenarios to evaluate the impact of adverse events and to support strategic decision-making at the enterprise level
• Support the review and challenge of business unit plans from a risk perspective, evaluating alignment with risk appetite, capital adequacy, and strategic objectives
• Develop, maintain, and monitor the company's risk appetite framework, including the formulation of risk appetite statements, risk tolerances, and risk limits across material risk categories
• Partner closely with Underwriting Risk, Catastrophe and Exposure Management, and other functions within the OCUO to identify, assess, and mitigate insurance risks across Markel's P&C portfolio
• Manage and support key regulatory deliverables, including the Own Risk and Solvency Assessment (ORSA) report
• Develop and maintain a suite of Key Risk Indicators (KRIs) and executive-level risk dashboards that provide senior management and the Board with transparent, actionable insight into the company's risk profile

Associate Director, Risk Management

• Resolves moderate to high complexity claims
• Analyzes coverage and communicates coverage positions
• Conducts investigation into loss facts and extent of damages
• Confirms coverage of claims by reviewing policies
• Contributes to maintenance of claims guidelines and procedures
• Coordinates loss information for business stakeholders
• Delivers technical training to colleagues
• Directs assignments to experts and outside counsel
• Evaluates information on coverage, liability, and damages
• Negotiates and settles claims typically in litigation
• Prepares coverage position letters on matters in litigation
• Provides timely service throughout the life cycle of the claim
• Sets reserves within authority or recommends reserve changes
• Utilizes acceptable investigation claims handling techniques.

Senior Claims Examiner

Compliance

• Lead or participate in market conduct exams, regulatory audits, and partner audits
• Monitor complaints; maintain strong relationships with regulators and key stakeholders
• Interpret and determine the impact of state laws
• Develop and implement action plans to ensure compliance
• Regulatory liaison to resolve complex regulatory issues; lead form, rate, and rule filing projects
• Lead review and development of generic forms; develop state‑specific forms
• Compliance consultant for assigned products and underwriting teams
• Identify trends; evaluate alternatives to maintain compliance while meeting business goals
• Recommend process improvements to increase efficiency and effectiveness
• Provide guidance and coaching; support director and team members

Senior Regulatory Compliance Analyst

Customer Support

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
• Answer questions and resolve low complexity issues
• Facilitate overall servicing of accounts and processing business transactions
• Maintain suspense and follow-up system for outstanding underwriting items
• Ensure accuracy of information inputted into all appropriate systems
• Communicate with team members, agents/brokers, and key business partners
• Participate in problem-solving activities
• Establish and maintain effective relationships with clients and colleagues
• Participate in special projects and other duties as assigned to assure efficient operation of the team

Underwriting Support Specialist

Director

• Drive the strategic implementation of active portfolio management at the Regional & Product level across Markel US Wholesale & Specialty
• Partner with the team to build and prioritize an analytics project pipeline
• Collaborate with actuarial to ensure underwriting actions are quantified
• Champion data science, automation, and data-driven decision-making

Director, Portfolio Management Lead

• Define and own the multi-year data product strategy and roadmap for the assigned insurance data domain.
• Translate enterprise objectives into domain priorities, measurable outcomes, and investment opportunities.
• Identify and drive modernization initiatives, including cloud adoption, automation, AI enablement, and interoperability.
• Champion data-as-a-product principles, including ownership, quality, discoverability, and reuse.
• Align product roadmaps, priorities, and dependencies across business and technology teams.
• Lead portfolio intake, discovery, prioritization, and scope management efforts.
• Drive measurable business value, adoption, and ROI from data product investments.
• Partner with Enterprise Architecture, Data Governance, Risk, and Compliance teams to ensure adherence to standards and regulatory requirements.
• Advocate for modern data architectures, including cloud-native platforms and data lakehouse ecosystems.
• Serve as the primary liaison between business stakeholders and delivery teams.
• Collaborate with Underwriting, Claims, Reinsurance, Finance, Actuarial, and IT teams to define and prioritize data solutions.
• Ensure Agile teams have clearly defined epics, features, and acceptance criteria aligned with business outcomes.
• Monitor KPIs, adoption metrics, and value realization while driving continuous improvement and standardization.

Data Product Owner

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter
• Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items
• Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file
• Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions
• Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards
• Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems
• Under Underwriter direction, attached appropriate forms and makes policy changes as requested
• Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization
• Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved

Underwriting Support Specialist, Brokerage Property

Account Manager

• Own the day-to-day management and governance of your Scheme portfolio
• Run structured Quarterly Business Reviews with underwriters and brokers
• Analyse underwriting, claims and operational MI to identify trends, risks and opportunities
• Deliver clear commentary and recommendations to drive profitable outcomes
• Act as the primary point of contact for broker and MGA partners
• Build strong, credible relationships internally and externally
• Manage expectations, provide timely responses and resolve issues confidently
• Support the onboarding of new Schemes and development opportunities
• Contribute insights into the wider Schemes growth and retention plan
• Champion service excellence and continuous improvement across delegated business
• Ensure Schemes operate in line with Markel’s governance and compliance framework

Schemes Account Manager

Underwriter

• Drive Growth & Market Presence: Own and deliver ambitious growth targets across new business and renewals
• Build and position a market-leading Life Science proposition
• Work closely with brokers to uncover and convert opportunities
• Be a visible, credible presence in the market
• Lead from the Front (Trading + Technical): Combine deep technical underwriting expertise with commercial decision-making
• Take calculated risks to unlock growth
• Provide technical guidance on complex and specialist risks
• Act as the highest authority on underwriting appetite and referrals
• Shape the Product & Proposition: Lead ongoing product development and innovation
• Optimise wordings, pricing, and coverage
• Partner with distribution and actuarial teams to maximise performance
• Ensure the proposition remains competitive and relevant
• Influence & Develop Capability: Coach and upskill underwriters across new business and renewals
• Act as a technical and commercial leader without direct reports
• Drive a stronger, more daring underwriting outlook across the team

Head of Life Science Underwriting

• Responsible for the resolution of high complexity and high exposure Workers Compensation claims in multiple jurisdictions
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Analyzes coverage and communicates coverage positions
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Directs and monitors assignments to experts and outside counsel
• Evaluates information on coverage, compensability, and medical management to determine the extent of insured's exposure
• Sets reserves within authority or makes claim recommendations concerning reserve changes to manager
• Focus on driving claims to a resolution with a focus of returning the injured back to work
• Evaluate, Negotiate and settle claim when appropriate
• Prepares reports by collecting and summarizing information
• Adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives
• Participates in special projects or assists other team members as requested
• Attend all state specific trainings as scheduled
• Travel to mediations, trials, and conferences as required

Claims Examiner III, Workers Compensation

• Responsible for the resolution of moderate complexity and moderate exposure first party property claims in multiple jurisdictions.
• Handles low to moderate low exposure claims.
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Analyzes coverage and communicates coverage positions.
• Ability to draft coverage position letters independently.
• Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
• Conducts, coordinates, and directs investigation into loss facts and extent of damages.
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure.
• Sets reserves within authority or makes recommendations concerning reserve changes to manager.
• Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claim.
• Negotiates and settles claims directly with claimant.
• Prepares reports by collecting and summarizing information.
• Participates in special projects or assists other team members as requested.
• Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
• Identifies subrogation opportunities and fraud potential and makes appropriate referrals.

Claims Examiner II

• Responsible for handling primarily Transportation/Logistics, Motor Truck Cargo, and other Inland Marine claims
• Handles moderate to complex exposure claims
• Confirms coverage of claims by reviewing policies and documents
• Directs and monitors assignments to experts and outside counsel
• Analyzes coverage and communicates coverage positions
• Prepares coverage position letters
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Provides timely service throughout the life cycle of the claim by meeting service level agreements
• Evaluates information on coverage, liability, and damages
• Negotiates and settles claims
• Participates in special projects or assists other team members as requested
• Travels to mediations, trials, and conferences as required