Markel

Customer Support

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
• Answer questions and resolve low complexity issues
• Facilitate overall servicing of accounts and processing business transactions
• Maintain suspense and follow-up system for outstanding underwriting items
• Ensure accuracy of information inputted into all appropriate systems
• Communicate with team members, agents/brokers, and key business partners
• Participate in problem-solving activities
• Establish and maintain effective relationships with clients and colleagues
• Participate in special projects and other duties as assigned to assure efficient operation of the team

Underwriting Support Specialist

Director

• Drive the strategic implementation of active portfolio management at the Regional & Product level across Markel US Wholesale & Specialty
• Partner with the team to build and prioritize an analytics project pipeline
• Collaborate with actuarial to ensure underwriting actions are quantified
• Champion data science, automation, and data-driven decision-making

Director, Portfolio Management Lead

Product Manager

• Define and own the multi-year data product strategy and roadmap for the assigned insurance data domain.
• Translate enterprise objectives into domain priorities, measurable outcomes, and investment opportunities.
• Identify and drive modernization initiatives, including cloud adoption, automation, AI enablement, and interoperability.
• Champion data-as-a-product principles, including ownership, quality, discoverability, and reuse.
• Align product roadmaps, priorities, and dependencies across business and technology teams.
• Lead portfolio intake, discovery, prioritization, and scope management efforts.
• Drive measurable business value, adoption, and ROI from data product investments.
• Partner with Enterprise Architecture, Data Governance, Risk, and Compliance teams to ensure adherence to standards and regulatory requirements.
• Advocate for modern data architectures, including cloud-native platforms and data lakehouse ecosystems.
• Serve as the primary liaison between business stakeholders and delivery teams.
• Collaborate with Underwriting, Claims, Reinsurance, Finance, Actuarial, and IT teams to define and prioritize data solutions.
• Ensure Agile teams have clearly defined epics, features, and acceptance criteria aligned with business outcomes.
• Monitor KPIs, adoption metrics, and value realization while driving continuous improvement and standardization.

Data Product Owner

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter
• Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items
• Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file
• Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions
• Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards
• Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems
• Under Underwriter direction, attached appropriate forms and makes policy changes as requested
• Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization
• Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved

Underwriting Support Specialist, Brokerage Property

Account Manager

• Own the day-to-day management and governance of your Scheme portfolio
• Run structured Quarterly Business Reviews with underwriters and brokers
• Analyse underwriting, claims and operational MI to identify trends, risks and opportunities
• Deliver clear commentary and recommendations to drive profitable outcomes
• Act as the primary point of contact for broker and MGA partners
• Build strong, credible relationships internally and externally
• Manage expectations, provide timely responses and resolve issues confidently
• Support the onboarding of new Schemes and development opportunities
• Contribute insights into the wider Schemes growth and retention plan
• Champion service excellence and continuous improvement across delegated business
• Ensure Schemes operate in line with Markel’s governance and compliance framework

Schemes Account Manager

Underwriter

• Drive Growth & Market Presence: Own and deliver ambitious growth targets across new business and renewals
• Build and position a market-leading Life Science proposition
• Work closely with brokers to uncover and convert opportunities
• Be a visible, credible presence in the market
• Lead from the Front (Trading + Technical): Combine deep technical underwriting expertise with commercial decision-making
• Take calculated risks to unlock growth
• Provide technical guidance on complex and specialist risks
• Act as the highest authority on underwriting appetite and referrals
• Shape the Product & Proposition: Lead ongoing product development and innovation
• Optimise wordings, pricing, and coverage
• Partner with distribution and actuarial teams to maximise performance
• Ensure the proposition remains competitive and relevant
• Influence & Develop Capability: Coach and upskill underwriters across new business and renewals
• Act as a technical and commercial leader without direct reports
• Drive a stronger, more daring underwriting outlook across the team

Head of Life Science Underwriting

Claims Specialist

• Responsible for the resolution of high complexity and high exposure Workers Compensation claims in multiple jurisdictions
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Analyzes coverage and communicates coverage positions
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Directs and monitors assignments to experts and outside counsel
• Evaluates information on coverage, compensability, and medical management to determine the extent of insured's exposure
• Sets reserves within authority or makes claim recommendations concerning reserve changes to manager
• Focus on driving claims to a resolution with a focus of returning the injured back to work
• Evaluate, Negotiate and settle claim when appropriate
• Prepares reports by collecting and summarizing information
• Adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives
• Participates in special projects or assists other team members as requested
• Attend all state specific trainings as scheduled
• Travel to mediations, trials, and conferences as required

Claims Examiner III, Workers Compensation

• Responsible for the resolution of moderate complexity and moderate exposure first party property claims in multiple jurisdictions.
• Handles low to moderate low exposure claims.
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Analyzes coverage and communicates coverage positions.
• Ability to draft coverage position letters independently.
• Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
• Conducts, coordinates, and directs investigation into loss facts and extent of damages.
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure.
• Sets reserves within authority or makes recommendations concerning reserve changes to manager.
• Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claim.
• Negotiates and settles claims directly with claimant.
• Prepares reports by collecting and summarizing information.
• Participates in special projects or assists other team members as requested.
• Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
• Identifies subrogation opportunities and fraud potential and makes appropriate referrals.

Claims Examiner II

• Responsible for handling primarily Transportation/Logistics, Motor Truck Cargo, and other Inland Marine claims
• Handles moderate to complex exposure claims
• Confirms coverage of claims by reviewing policies and documents
• Directs and monitors assignments to experts and outside counsel
• Analyzes coverage and communicates coverage positions
• Prepares coverage position letters
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Provides timely service throughout the life cycle of the claim by meeting service level agreements
• Evaluates information on coverage, liability, and damages
• Negotiates and settles claims
• Participates in special projects or assists other team members as requested
• Travels to mediations, trials, and conferences as required

Senior Claims Examiner, Inland Marine

Recruitment

• Manage a recruitment strategy for all non-exempt roles within State National
• Full life-cycle recruitment of non-exempt hires: sourcing, screening & assessment, candidate submittals, manage the interview process, and negotiate offers
• Administer assessments to selected candidates
• Provide regular updates and needs calibration to hiring teams and HRBPs
• Leverage the company EVP to implement marketing strategies to attract diverse talent
• Represent State National as an employer of choice at local career fairs and college campuses

Recruiter

Analyst

• Own day-to-day DQ monitoring across DQPro and Ataccama, keeping controls current, effective, and well-documented.
• Run validation, reconciliations, and profiling to identify anomalies, false positives, and root causes.
• Produce data analysis and feedback to evidence progress, highlight trends, and ensure clear visibility of data quality status and outcomes.
• Support release and environment checks (pre‑prod to prod) and help transition new controls into stable BAU monitoring.
• Maintain DQ registers, rule inventories and evidence packs, producing clear summaries for governance forums.
• Build familiarity with Reference Data Management (RDM) processes and support the business with ad‑hoc queries, guidance and operational needs as required.
• Track recurring issues and improvements, partnering with stakeholders to drive remediation and strengthen monitoring over time.

Data Quality Analyst

• Investigate, evaluate, and help resolve claims
• Responsible for the resolution of claims of low complexity and exposure
• Review claim information to determine coverage and recommend appropriate next steps
• Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed
• Adhere to Fair Claims Practices Regulations and claims handling guidelines
• Prepare and distribute claim reports
• Build strong relationships with internal stakeholders including Underwriting
• Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT
• Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices
• Travel to other claim offices and conferences as needed

Associate Claims Examiner

• Investigate, negotiate and settle complex primary and excess policy casualty claims including negligence, premise liability, commercial automobile, construction bodily injury, construction defect, product liability, and sexual assault
• Investigate and analyze coverage under primary and excess casualty insurance policies; make coverage determinations; draft routine and complex coverage correspondence; effectively communicate coverage positions to policyholders and other stakeholders; manage claims involving coverage litigation
• Manage litigation filed nationwide against insureds; appoint, direct and manage defense counsel; proactively work toward expeditious and economical resolution of claims; assist internal business partners, including claims vendor management, disbursement and legal collections teams with defense counsel, bill payment and collection issues
• Communicate with underwriting as needed to manage claims and to alert of any significant developments
• Promptly communicate with management on adverse case developments and provide information on pertinent issues affecting professional liability product lines
• Proven ability to work in a collaborative team environment
• Analyze and convey summations of complex issues; recognize alternative approaches and develop action plans, both orally and in written form
• Maintain and adhere to internal guidelines and procedures
• Ensure proper adherence to internal reporting requirements
• Contribute and assist in the implementation of a wide range of initiatives, discussion and action plans brought forth by management
• Participate in agent related functions and meetings as required
• Actively participate in the ongoing training and development of the claims examiners

Executive Claims Examiner

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
• Answer questions and resolve low complexity issues
• Facilitate overall serving of accounts and processing business transactions
• Maintain a suspense and follow-up system for outstanding underwriting items
• Ensure accuracy of information inputted into all appropriate systems
• Verify that all necessary documentation is in the file
• Communicate with team members, agents/brokers and other key business partners
• Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions
• Under Underwriter direction, attach appropriate forms and make policy changes as requested
• Establish, support, and maintain effective relationships and/or regular contact with clients

Support Specialist

Insurance

• Lead or assist with ceded reinsurance placements across product lines, including structuring, placement, and administration.
• Partner with underwriting leadership to align reinsurance strategies with product offerings.
• Build and maintain relationships with reinsurers and brokers.
• Manage placement timelines and ensure timely, well-communicated renewals.
• Ensure compliance with approved reinsurer lists and required documentation.
• Coordinate and lead underwriting and/or claims audits.
• Prepare submissions, including product overviews, contract wording, and data requirements.
• Collaborate with Data & Analytics to validate data and identify trends.
• Manage reinsurer inquiries and coordinate internal responses.
• Ensure contracts reflect agreed terms, meet standards, and are executed on time.
• Maintain compliance documentation (Risk Transfer, SOX, regulatory).
• Prepare post-placement materials (treaty summaries, schematics, executive summaries).
• Support internal education on reinsurance structures and strategy.
• Update systems to support reporting and digitization.
• Stay current on contract wording, regulatory changes, and market practices with Legal.
• Partner with accounting/processing teams to ensure accurate treaty implementation.
• Participate in special projects as needed.