Manulife

AI Engineer

• Design, build, and maintain reliable, efficient, and scalable data infrastructure for collection, storage, transformation, and analysis
• Implement data orchestration pipelines, data sourcing, cleansing, augmentation, and quality control processes
• Collaborate with business and technology partners to understand data infrastructure requirements
• Design, build, and maintain scalable data solutions including data pipelines, data models, and applications for ML workflows
• Design, implement, and maintain data platforms (data warehouses, data lakes, lakehouses) for structured and unstructured data
• Work with Data Scientists and Engineers to create features and pre-process data and move models into production
• Develop analytical tools, algorithms, and modernization roadmaps; write scripts and automate tasks
• Monitor data integrity and apply appropriate data interchange formats
• Deploy machine learning models into production, integrating with existing systems, data sources, and APIs
• Promote data querying APIs, data versioning, and lineage tracking for transparency and traceability

Senior Data and AI Engineer

Client Services Representative

• Respond, within service standards, to all incoming calls from clients, brokers, & Third-Party Administrators.
• Provide information regarding retirement account details, payments / transactions, products, and application status to all parties.
• Provide professional, high-quality service to internal and external customers.
• Provide operations support including resolving escalated customer complaints.
• Effectively utilize leadership skills to support and contribute to team goals.
• Leverage multiple computer-based administration systems to resolve complex issues.
• Set and meet client expectations for complex issue resolution and follow-up with client within an established, specified timeframe.
• Research and provide solutions to complex issues that fall outside normal processes.

Client Service Manager

Customer Support

• Provide exceptional customer service to policyholders, agents, and financial advisors for Manulife/John Hancock Investments mutual funds.
• Answer inbound calls on John Hancock’s 800 telephone line, and handle inquiries via email and chat.
• Handle high volume customer inquiries ranging from basic product inquiries to complex transactions requiring problem resolution.
• Leverage advanced technology and software systems to accurately record customer interactions and deliver solutions.
• Demonstrate emotional intelligence and understanding in interactions to build positive relationships with customers and advisors.
• Stay updated on products, services, and industry regulations to provide accurate information and support financial and health goals.
• Collaborate with team members and other departments to resolve complex customer issues and escalate when required.

Customer Service Representative, Mutual Funds

• Accountable for providing excellent pre-sales support to all sources of business
• First point of contact for producers and back offices for insurance pre-sales process, including product information, case design, illustrations, marketing, new business and underwriting assistance
• Support Internal Sales Management in reporting and analytics
• Answer financial advisor queue calls regarding advisor inquiries
• Provide back-up support to Internal Sales Consultants and attend their meetings, training sessions, webinars and regional team meetings
• Act as national campaign administrator: create and manage Call Campaigns
• Develop territory prospecting lists and prospecting strategies
• Facilitate advisor use of website tools and assist with presentation materials
• Provide technical support in electronic paperwork signature process
• Complete requests for the sales desk and manage dispersal of external leads
• Assist with investment comparisons, track relevant plan information and contact third-party benchmarking parties
• Proactively develop strategies to increase efficiencies in benchmarking tools

Insurance Sales Support Specialist

Financial Planning and Analysis

• The Technology Finance team is responsible for providing financial advice to all areas of Global Technology including the Global CIO and the CIO Leadership teams, delivering accurate and comprehensive financial data, insights and reports on expenses/expense performance, acting as a trusted finance advisor to support attainment of business objectives and maintaining expense policy, accounting systems, building and maintaining a strong internal control environment to support risk management. Manager, IT Finance – Global Technology will act a trusted Finance advisor to the Technology leaders and their teams. This person will manage and supports the Global Technology finance consolidation activities, and partner with peer Finance team to provide clear and actionable analysis for the monthly expense results, outlook, and budgets across the function and provide overall financial support to the segment. This person is responsible for keeping functional and business entity management well informed of issues and status.

Manager, IT Finance

• Join Premier Case Coordinator team within Relationship Management supporting Manulife Investments
• Full-time (contract) 37.5 hours/week with rotating 8-hour shifts between 8:00 am–6:00 pm Monday–Friday
• Handle inquiries by phone/email from financial advisors regarding contracts, products and procedures
• Provide outstanding customer experience; resolve most queries on first call by researching resource systems
• Training provided on Amazon Connect, Salesforce and email management (1 week)
• Candidates will be monitored to meet established goals

Bilingual Premier Case Coordinator

Implementation Specialist

This role represents an opportunity to be at the forefront of transformation, innovation and service excellence for our U.S. Retirement business.
You will help to shape a new retirement recordkeeping and trust operations ecosystem including the complimentary tenets of people, process, technology and data.
You will be instrumental in evolving a new culture focused on efficiently implementing and servicing new retirement business, transforming and growing our U.S. Retirement business, while maintaining our reputation for service excellence.
The Plan Implementation Manager (PIM) will apply their knowledge, experience, and understanding of U.S. retirement regulations, products, systems and operational onboarding, ongoing service process, and operational controls to support and deliver a best-in-class customer and internal user experience.
The PIM is accountable for overall project management and onboarding of new retirement accounts to the platform at Manulife/John Hancock.
The PIM will also be accountable for other business-to-business tasks and accountabilities supporting end-to-end servicing including, record keeping services and trust and investment services for US Retirement plans.
The PIM will manage the Sponsor and Advisor relationship experience as the plan transitions to Manulife Retirement John Hancock during the onboarding process.
The PIM will ensure on-time and accurate requirements, customer experience delivery of plan set-up, payroll set-up and investment mapping of client assets.
Additional responsibilities to manage ongoing service delivery and internal controls will also apply.
The PIM will primarily coordinate internally with our data, payroll, ERISA, sales, and relationship teams.
Success will be measured externally by net promoter score results at time of go-live and within a warranty period after going live.
Internally, success will be measured by the efficiency and effectiveness of servicing the plan after go-live.

Plan Implementation Manager

People Operations

• Supports the silviculture program for Manulife Investment Management Forest Management’s (MFM) Southern Division and Lake States.
• Decision support for client properties in the Southern Division and Lake States across ~2.2 million acres in multiple regions of eastern United States.
• Provide expertise and guidance to MFM Operations on current silviculture practice, treatment efficacy, and root-cause problem analysis.
• Actively participates in research cooperative program meetings, obligations, and work plans.
• Utilizes GIS and internal forest management systems to analyze forest information data to improve silvicultural systems and performance.
• Develop strategies to transfer, deploy, and monitor value-adding silviculture technology with MFM Operations.
• Manage divisional fertilizer, pesticide, seedling procurement programs in collaboration with MFM Operations.
• Provide financial analysis and G&Y support and participate in forest resource planning and business development objectives.
• Support MFM’s conformance with certification requirements and continuously improve business procedures and provide training.

Silviculture Analyst

Research Analyst

• Develop prototype AI solutions in partnership with equity, fixed income, multi-asset, and private markets investment teams.
• Design and implement large language model (LLM) powered applications for financial document analysis, earnings call transcription processing, and research report generation
• Build natural language processing pipelines for extracting insights from unstructured financial data (10-Ks, earnings transcripts, news, analyst reports)
• Develop retrieval-augmented generation (RAG) systems for financial research and knowledge management
• Create AI-powered research assistants that can synthesize information across multiple data sources and investment frameworks
• Implement explainable AI frameworks to ensure model transparency and regulatory compliance
• Develop graph neural networks for analyzing company relationships, supply chains, and market interconnections
• Build sentiment analysis models specifically tuned for financial communications and market data

Asset Management AI Research Analyst

Security Engineer

• Identify problems and inefficiencies through review of control design / data analysis and propose solutions for resolution or optimization
• Manage the Risk and Control Self-Assessments (RCSAs) program
• Review the adequacy of risk management and internal controls, identify issues, and develop remediation actions.
• Conduct periodic control tests, report findings to management, propose remediation plans, and raise issues with corrective action plans.
• Monitor corrective action plans and review evidence from control owners to ensure issues are resolved.
• Streamline the evidence management processes.
• Faciitate self-service options when available
• Track CAPs to closure, support closures with adaquest evidence

Manager, Global Cybersecurity Risk Management

Director

• Strategic Leadership: Develop and execute a comprehensive sales strategy to grow business with strategic TPA partners.
• Partnership Development: Collaborate with TPA Channel Directors to build joint business plans that drive mutual growth and success.
• Cross-Functional Collaboration: Work closely with internal sales teams and business units to align efforts and maximize partner engagement.
• Brand Advocacy: Elevate the Manulife John Hancock brand within the TPA ecosystem and serve as the primary liaison for assigned firms.
• Industry Engagement: Represent the company at industry events and conferences, ensuring strong visibility and thought leadership.
• Product & Market Expertise: Keep TPA partners informed about new products, services, and value propositions. Stay current on industry trends and regulatory changes.
• Internal Influence: Advocate for TPA needs across internal initiatives and workgroups, ensuring alignment with strategic goals.
• Performance Reporting: Provide regular updates to the Head of Strategic Partnerships, tracking progress against KPIs and strategic objectives.

Strategic Partner Director, National TPA Channel

Underwriter

• Research, analyze, and make recommendations on the effectiveness of new data sources and underwriting techniques.
• Collaborate with teams to develop innovative, data-driven underwriting solutions and capabilities that ensure seamless experience for a broad customer base.
• Support product development work for targeted initiatives.
• Analyze underwriting data through various studies and claims experience if applicable.
• Prioritize project work, focusing on generating the most value for the business.
• Keep abreast of external factors that may affect underwriting (e.g. medical and technical advancements, industry rules, compliance and regulations).
• Keep abreast of competitor actions and industry trends
• Work with internal stakeholders to recommend and implement underwriting guideline changes.
• Work with external vendors, partners and technologies that support business capabilities.
• Apply innovative thinking and creative problem-solving to address complex underwriting challenges.
• Contribute to the continuous improvement of underwriting practices and procedures.
• Clearly communicate results and progress to senior management.

Senior Underwriting Consultant, Research & Development

Solutions Engineer

• Design, develop, and implement integration solutions for portfolio management platforms such as Aladdin and Bloomberg within the Manulife ecosystem (back office systems, accounting and performance)
• Integrate and optimize order management and trade management systems to enhance the efficiency and accuracy of trade processing and execution
• Provide technical expertise and support for the implementation and maintenance of integration solutions, ensuring high availability and performance minimizing disruption to trading activities
• Work with business analysts and collaborators to gather and analyze requirements, translating them into technical specifications and integration solutions
• Ensure alignment between business needs and technical capabilities, particularly in the context of order and trade processing
• Contribute to the architecture and design ensuring scalability, security, and compliance with industry standards
• Designs, develops, tests, delivers, maintains, and improves business applications as a member of a team, working across full-stack through the entire software development lifecycle
• Designs end-user interfaces, databases, APIs and server-side logic while maintain both front and back-end web applications’ components
• Applies disciplined coding practices to enable agility and delivery of high-quality code
• Applies design patterns, automation, and semantic versioning where and when available
• Uses development frameworks and third-party libraries
• Conducts tests and analysis to ensure software applications meets or exceeds standards, and end-user requirements
• Develops detailed system design specifications to serve as a guide for system/program development
• Solid foundation in data structures, algorithms, and OO Design with solid programming skills
• Proficiency in fundamental web technologies
• Proficiency in programming and scripting languages
• Participates in conceptualization and brainstorming sessions to devise creative and innovative digital solutions
• Creates prototype design for products with a wide range of techniques
• Understands CI/CD methods, API development, DevSecOps, and database design
• Performs peer reviews of code and analysis for continuous learning and continuous improvement

Senior Integration Engineer(s), Wealth Technology

Operations

• Understanding of customized plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Annual Employer contributions requirements
• Calculating complex employer matching contributions such as Annual Match, Lookback Match, and Profit-Sharing contributions utilizing pro rata, integrated and straight allocation methods
• Analyze and reconcile all reporting related to non-discrimination testing & submit to the Compliance & Government Reporting team
• Work with Compliance & Government Reporting team for any issues that may come up during their testing run
• Perform other job-related duties and special projects as assigned

Operations Specialist

• Reporting into the Head of US Retirement Finance, the Director role will serve as a strategic finance partner to the Retirement business leadership team.\n• This role is responsible for translating business strategies into actionable financial forecasts, providing insights that drive decision-making, and ensuring alignment between financial performance and business objectives.\n• The ideal candidate will bring a strong blend of financial competence, business partnership, and analytical expertise to support growth, profitability, and operational efficiency across the Retirement business.\n• Position Responsibilities:\n• Partner with Retirement business leaders to translate strategic initiatives into financial forecasts and long-range plans\n• Prepare and communicate actual and forecasted financial results, including variance analysis and tracking key performance indicators\n• Evaluate product-level profitability and support pricing strategies to ensure margin hurdles are met\n• Provide financial insights to support product development, pricing decisions, and go-to-market strategies.\n• Monitor and analyze operating expenses, identifying trends, risks, and opportunities for cost optimization\n• Collaborate with business divisions to ensure disciplined expense management and accountability\n• Act as a trusted advisor to business leaders, providing financial guidance and strategic support.\n• Lead and mentor a team of finance professionals, fostering a culture of collaboration, innovation, and continuous improvement

Director, US Retirement Finance

Data Scientist

• Provide data subject matter expertise\n• Responsible for understanding the systems & data environment.\n• Research, explore, and tinker with new data design ideas and related technologies.\n• Collaborate with internal/external data experts.\n• Research & leverage technical documentation to gain a holistic understanding of the data domain.\n• Support Analytics projects\n• Work with data scientists to transform business requests into value-add data products and capabilities.\n• Work closely with business teams and data scientists to collaboratively assess, understand, improve, and deliver rich data content for analysis.\n• Assist in the development the conceptual/logical data models or semantic layers with appropriate business contexts.\n• Automate, re-build, and re-imagine data processes to increase efficiencies in business processes.\n• Tactical support of project activities: data access, understanding, engineering, visualization, and decision making.\n• Elevate data and analytics skills in the business\n• Identify and guide natural data champions in the business to enhance the profitable use of data.\n• Learn salient business concepts from data champions and enable them to creatively use data technologies.