Manulife

• Provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages through outbound calls and emails
• Respond to customer inquiries, assess issues, and deliver detailed, proactive solutions
• Meet daily service level agreements with high accuracy
• Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors
• Contribute to the success of the Tax team by supporting additional tasks and initiatives as assigned

Bilingual Tax Operations Representative

Insurance

• Support new clients by handling inbound calls about Health & Dental, Travel, and Life Insurance
• Connect with customers who have already expressed interest through outbound calls
• Assist clients through online chat and digital channels
• Learn to understand client needs and recommend the right insurance solutions
• Record client details and needs accurately using our online systems
• Work toward monthly, quarterly, and annual sales and quality goals
• Build strong customer relationships and develop your personal sales pipeline
• Support marketing and sponsor campaigns
• Share customer insights to help improve our products and processes

Licensed Insurance Advisor

• Support new clients by handling inbound calls about Health & Dental, Travel, and Life Insurance
• Connect with customers who have already expressed interest through outbound calls
• Assist clients through online chat and digital channels
• Learn to understand client needs and recommend the right insurance solutions
• Record client details and needs accurately using online systems
• Work toward monthly, quarterly, and annual sales and quality goals
• Build strong customer relationships and develop personal sales pipeline
• Support marketing and sponsor campaigns
• Share customer insights to help improve products and processes

Bilingual Licensed Insurance Advisor

Business Operations

• Process and capture information to system according to established methods and procedures
• Practice good judgment in processing cases
• Perform thorough checking for every case and eliminate financial errors
• Suggest ways on how to improve the current process and team metrics
• Such other duties and functions as assigned by Operation Management

Business Process Associate

Associate

• Partner across member processing and other business areas to identify improvements in Member Processing
• Research and document business issues involving workflow procedures and processes
• Lead initiatives with strategic and tactical impact on ensuring business benefits are realized
• Develop and manage an integrated plan for initiatives
• Analyse data and Trend issues being experienced in the business and propose solutions
• Communicate and present considered key insights to leadership and stakeholders
• Coordinate between impacted areas and departments to ensure initiatives are fully integrated into the business

Bilingual Tax Operations Representative

Licensed Insurance Advisor

Bilingual Licensed Insurance Advisor

Business Process Associate

Transformation Delivery Associate