Manulife

Business Analyst

• Perform analytical and repeatable tasks to support Cost Savings initiatives, including preparing monthly billing reports and conducting detailed trend, variance, and root-cause analyses to inform decision-making.
• Perform user asset validation by reconciling inventory data, identifying discrepancies, and ensuring accuracy of billing and licensing records.
• Analyze, track, and coordinate the renewal of software and licenses for the US Segment, ensuring requirements are accurately captured, renewal options are assessed, and decisions support operational and financial objectives.
• Coordinate with both vendors and internal teams for software and license renewals by requesting quotes, managing follow-ups, reviewing terms, confirming requirements, and ensuring smooth and timely completion of the renewal process.
• Ensure documentation for software and license renewals, vendor coordination, and asset management is consistently updated, organized, and maintained for audit and reporting purposes.

Associate IT Business Analyst

QA Engineer

• Lead and mentor quality engineers across squads, removing blockers and promoting quality standard methodologies
• Advocate for quality within Agile teams and collaborate closely with developers, Product partners and other stakeholders
• Develop and maintain test plans, cases, scripts, and reports based on user expectations and requirements
• Complete automated and regression tests, analyze failures, and track defects through the full Jira workflow
• Build, debug, and maintain automated test scripts using Cucumber, WebDriver IO, Artillery
• Identify AI and automation opportunities, evaluate QA bottlenecks, and implement process improvements
• Track key QA metrics such as defect density, defect frequency, and first-time pass rate
• Prepare and deliver formal quality audit reports

Senior Quality Engineer

Business Development Rep

• Deliver overall Macau Sales target in Commission, Premium, and full spectrum of Individual Financial Products
• Drive sales of H&P and help agency to diversify a healthy product mix contributing to growth in NBV
• Develop and ensure the execution of business plans to meet short term and long term business objectives for distribution sales
• Maintain strong relationship with agency and grow their loyalty to Manulife
• Implement policies and programs to Macau agency effectively, ensuring effective sales and promotions programs are executed to achieve objectives
• Manage Macau projects that have an impact on the entire Agency Operations.
• Supervising team to provide daily sales and marketing support to Macau distributions, whilst liaising with Hong Kong team on practice sharing
• Supporting Business Units or local initiatives on product training, working closely with Hong Kong business development team to leverage synergies, with local adaptations.

Business Development Manager

Risk

• Lead and improve second line challenge across technology, data, and operational risk
• Challenge first line risk assessments, controls, remediation, and risk acceptances
• Provide clear, evidence‑based second line risk opinions and escalate material issues
• Oversee review and challenge of RCSAs, vendor risks, major initiatives, and incidents
• Ensure quality challenge of risk acceptances, corrective action plans, and resilience controls (BCM/DR)
• Direct a team of managers and analysts to deliver timely, high‑quality oversight work
• Review and approve all second line deliverables to ensure accuracy, consistency, and standards alignment
• Lead thematic risk analysis and deliver dashboards, reports, and executive‑level insights
• Champion automation, Generative AI, and continuous monitoring tools within oversight processes
• Engage senior stakeholders, communicate challenge outcomes clearly, and represent second line in governance forums
• Ensure timely delivery of oversight commitments and support improved enterprise risk posture

Information Risk Management Director

Security Analyst

• Perform information risk assessments in compliance with the global Information Risk Assessment methodology, policies, and standards.
• Ensure each completed information risk assessment is peer-reviewed and communicated to various stakeholders.
• Develop and enhance security requirements for DevOps environments and collaborate with developers, engineers, and support teams to help implement those requirements in applications, CI/CD pipelines, container workloads, etc.
• Provide training and advise key stakeholders on requirements, processes, standards, and best practices around information security and risk management.
• Respond to audits, second line of defense review, regulatory reviews, risk and control self-assessments.
• Lead and facilitate cross-functional discussions to resolve information risk concerns, ensuring alignment with company standards across technology, business, and risk stakeholders.
• Provide ad-hoc support for ServiceNow (SNOW) request handling, including reviewing and approving firewall and security group requests when required.
• Track and manage identified information risk issues and associated corrective action plans (CAPs), ensuring timely resolution and closure in alignment with governance requirements.

Information Security Analyst

• Provide independent second line challenge of first line risk assessments, controls, and risk decisions.
• Assess adequacy of technology, data, and operational risk practices against standards and regulatory expectations.
• Develop clear, evidence‑based second line risk opinions and escalate material issues with recommendations.
• Perform deep‑dive RCSA reviews and challenge risk ratings, control assertions, and completeness of assessments.
• Identify underassessed risks, weak controls, and cross‑assessment inconsistencies.
• Challenge vendor due diligence, inherent risk scoring, and oversight adequacy for cloud, SaaS, and critical providers.
• Review major technology initiatives and platform changes for risk impacts and sufficiency of mitigation plans.
• Evaluate risks associated with architecture changes, new solutions, and implementation activities.
• Review incidents, classifications, RCA quality, and recurrence prevention measures.
• Assess and challenge risk acceptances and corrective action plans for feasibility and urgency.
• Validate CAP closure evidence as part of second line review.
• Review business continuity plans, DR test results, and resilience capabilities, challenging gaps and assumptions.
• Analyze enterprise risk data to identify systemic issues, trends, and emerging risks.
• Use Generative/Agentic AI and automation tools to enhance oversight efficiency and thematic analysis.
• Communicate challenge outcomes clearly, advise stakeholders, and represent second line in risk discussions and governance forums.​

Information Risk Manager

Financial Planning and Analysis

• Ensure all EPM projects apply the appropriate project management framework (Agile/Waterfall/Hybrid), financial controls, OE methodologies, and data‑driven decision-making.
• Conduct deep‑dive analysis on expenses, GL postings, accruals, reclasses, and variances to provide insights that support productivity, efficiency, and financial accuracy.
• Partner with Finance, Controllership, and Business Units to validate GL structures, cost allocations, capitalization guidelines, and amortization logic as relevant to project goals.
• Provide mentorship to junior consultants on project management, OE tools, business case development, and financial analytics.
• Support prioritization of productivity initiatives by building business cases, ROI models, and financial impact estimates.
• Perform recurring portfolio analytics and operational metrics monitoring to ensure initiatives remain on track against defined targets (savings, efficiencies, expense reductions, cycle-time improvements, etc.).
• Build strong relationships with Finance, BU leaders, Controllers, and global partners to drive alignment on financial integrity and productivity outcomes.
• Communicate financial insights, risks, and opportunities to senior stakeholders through executive-ready reports and presentations.
• Facilitate discussions on expense trends, GL governance, and operational or financial impacts of transformation initiatives.
• Provide analytical and problem‑solving support for end‑to‑end expense management and productivity improvement projects.
• Conduct root cause analysis for GL discrepancies, expense anomalies, or operational inefficiencies.
• Support forecasting, budgeting, and planning cycles by contributing productivity impact analyses and scenario modeling.
• Develop dashboards, portfolio trackers, financial models, and KPI scorecards.
• Support capability-building initiatives including OE, Agile, Lean, and finance literacy training for operational teams.
• Track innovation and emerging technology Proof‑of‑Concepts and quantify productivity and financial benefits.
• Support the development of maturity models, process maps, and future‑state designs that enhance operational and financial performance.

Senior Transformation, Finance Analyst

• Evaluate investments through detailed analyses
• Manage valuation and financial modeling components
• Develop and maintain detailed DCF models
• Collaborate with subject matter experts for due diligence
• Produce investment committee memorandums
• Present valuation outputs and recommendations
• Ensure continuous valuation monitoring for existing investments
• Develop strong working relationships with business units

Investment Analyst – Private Equity Valuations, Financial Modeling, Agriculture

Operations

• Provide leadership, motivation and support to the operations team
• Act as the point of contact for escalated requests
• Identify client needs and develop action plans
• Coordinate service across global teams
• Seek out new opportunities and participate in continuous improvement projects
• Support financial contribution through effective management of employee productivity

Manager, AdminAdvantage Operations

• Develop, maintain, and expand both internal and external relationships within a specified geographic territory
• Conduct strategic contact with mass market/mass affluent Financial Advisors and your territory partners
• Dial out to Financial Advisors 40 times per day to educate them on investment lending products/strategies
• Conduct meetings with advisors to drive sales and understand their practices
• Educate the advisor on using investment leverage
• Call Financial Advisors unfamiliar with Manulife Bank to integrate specialized lending solutions
• Use Salesforce, cold calling, and AI-powered technologies for contacts
• Achieve sales and activity goals set out in yearly plans
• Assist in demonstrating to advisors how to fill applications and review them for business order
• Assist with service cases and escalations from advisors and help address concerns and resolve issues
• Participate in territory strategy discussions and develop quarterly and yearly business plans
• Review and analyze sales data to ensure sales goals are met

Investment Lending Consultant

• Perform risk-based data profiling to identify trends and outliers, leading investigations to successful conclusions, including preparing criminal and regulatory complaints.
• Lead and support audit programs by coordinating, assessing, and making decisions on investigations, and conducting interviews with plan members and service providers.
• Create written audits and correspondence for plan members and service providers, while engaging with internal and external stakeholders to ensure comprehensive investigation processes.

Investigation Analyst – Provider Risk

Client Services Representative

• Provide high quality, phone and email-based customer service to USA clients
• Respond to all incoming calls from clients, brokers, & Third-Party Administrators
• Provide information regarding retirement account details, payments / transactions, products, and application status
• Provide operations support including resolving escalated customer complaints
• Set and meet client expectations for complex issue resolution
• Refer complex situations to Team Leaders for review
• Understand how metrics, quality, and engagement impact the business

Client Service Manager

Cloud Engineer

• Developing/testing automation and supporting public cloud platform technologies
• Collaborating within the Cloud Platform Services team
• Interacting with engineering team members, application architects/developers, cloud operations, security teams, product managers, and leadership
• Providing reliable and scalable cloud platform expertise to engineers
• Investigating new platform solutions to improve service delivery experience
• Resolving persistent platform issues when surfaced by technical support teams
• Monitoring, analyzing and optimizing software architecture and maintaining software environment to support testing and deployment

Senior Cloud Platform Engineer

Strategy

• Develop and execute enterprise RIM strategies leveraging data, analytics, and AI to ensure global regulatory compliance.
• Lead large‑scale, enterprise‑wide records management implementations across key repositories such as SharePoint.
• Partner with global stakeholders across operations, technology, legal, compliance, and risk to advance RIM policy compliance, training, and awareness.
• Oversee RIM governance through committees and working groups, ensuring progress against milestones and effective risk monitoring.
• Produce and analyze metrics and reports; maintain the Global Record Retention Schedule in alignment with evolving regulations.
• Drive change management and communications initiatives that strengthen RIM accountability, stakeholder engagement, and a culture of compliance and innovation.

Strategy Lead, Global Records & Information Management

• Actively participate in providing effective oversight and challenge over risk domains and governance activities performed by business owners
• Evaluate and identify non-compliance with standard requirements and escalate to direct managers
• Evaluate and recommend new controls where gaps have been identified
• Review and assess incidents and operational loss events, perform root cause analysis
• Perform thematic reviews across businesses and/or segments and raise potential enterprise level problems or issues