Bilingual Tax Operations Representative

Manulife

Bilingual Tax Operations Representative providing exceptional customer service in French and English. Handling inquiries and contributing to team success in tax operations.

Posted 7/14/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSenior💰 CA$52,650 - CA$87,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills in both French and English, with a strong ability to assess issues and provide proactive solutions. Capable of navigating multiple computer systems while adapting to a fast-paced environment and understanding basic Tax concepts.

Highest-signal resume keywords

Bilingual (French/English)Customer Service ExperienceTechnical SkillsEmotional IntelligenceAdaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTax ConceptsProblem SolvingIssue AssessmentProactive Solutions

Soft Skills

Emotional IntelligenceSelf-StarterRelationship BuildingAdaptabilityCommunication

Tools & Technologies

Computer SystemsSoftware Applications

Industry Keywords

Fast-Paced EnvironmentService Level AgreementsPolicyholdersAgentsCollaborators

About the role

Key responsibilities & impact

Provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages through outbound calls and emails
Respond to customer inquiries, assess issues, and deliver detailed, proactive solutions
Meet daily service level agreements with high accuracy
Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors
Contribute to the success of the Tax team by supporting additional tasks and initiatives as assigned

Requirements

What you’ll need

Proven experience working in a fast-paced customer service environment
A minimum of 3 years of experience in a similar role is preferred
Self-starter with ability to work with minimal direct supervision
Strong technical skills and ability to navigate multiple computer systems and software applications
Ability to learn and understand basic Tax concepts
Ability to shift quickly and adapt to change
Fully bilingual (French/English)

Benefits

Comp & perks

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days