Transformation Delivery Associate

Manulife

Transformation Delivery Associate in Canadian Retirement responsible for strategic improvements. Collaborating across teams to ensure objectives align with business benefits and outcomes.

Posted 7/14/2026full-timeMontreal • 🇨🇦 CanadaJuniorMid-Level💰 CA$71,475 - CA$119,125 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Canadian Retirement structures and processes, with a proven ability to lead change initiatives and influence stakeholders. Capable of analyzing data to identify trends and propose innovative solutions that enhance member processing.

Highest-signal resume keywords

Canadian Retirement KnowledgeChange Initiative LeadershipData Analysis and Trend IdentificationBilingualism (English and French)Stakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisWorkflow Procedure DocumentationBusiness Process ImprovementProject ManagementStrategic Planning

Soft Skills

Influencing and NegotiatingCreative ThinkingInnovative Problem SolvingCollaborationNetworking

Certifications & Qualifications

University Degree

Industry Keywords

Member ProcessingCustomer LifecycleCanadian Retirement StructureBusiness IntegrationChange Management

About the role

Key responsibilities & impact

Partner across member processing and other business areas to identify improvements in Member Processing
Research and document business issues involving workflow procedures and processes
Lead initiatives with strategic and tactical impact on ensuring business benefits are realized
Develop and manage an integrated plan for initiatives
Analyse data and Trend issues being experienced in the business and propose solutions
Communicate and present considered key insights to leadership and stakeholders
Coordinate between impacted areas and departments to ensure initiatives are fully integrated into the business

Requirements

What you’ll need

University degree
7-10 years experience in Canadian Retirement
Ability to influence and negotiate with others to meet initiative deadlines
Strong knowledge of Canadian Retirement structure/technologies and processes
Bilingualism (English and French) is an asset
Creative & innovative thinker with ability to challenge the status quo with significant change
Strong understanding of the customer lifecycle in Canadian Retirement
Proven ability to lead change initiatives
Strong internal network at all levels of the organization

Benefits

Comp & perks

Health, dental, mental health, vision insurance
Short- and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans including pension and global share ownership plan with employer matching
Financial education and counseling resources
Generous paid time off program including holidays, vacation, personal, and sick days
Full range of statutory leaves of absence