Manpower

Call Center Representative

• Recibir llamadas de clientes que tienen un servicio contratado pero están presentando dudas, consultas
• Darles una atención de calidad
• Ofrecer algún producto y/o servicio que complemente la llamada

Asesor Crosseling, Call Center

Customer Support

• Atender llamadas de cliente que tienen inconvenientes con su servicio con el fin de brindarles una atención de calidad
• Ofrecer los servicios de entel con el fin de cerrar ventas.

Atención al Cliente, Turno Tarde, Full Time

Program Manager

• Establish relationships with HR Partners, business leaders, and employees to ensure our benefits delivery and operations meets employee needs.
• Function as the subject matter expert on benefit programs; resolve benefits issues, escalations and close them in a timely manner.
• Effectively manage multiple, complex projects and deadlines, with internal and external parties.
• Resolve complex issues including identifying the issues, performing a thorough investigation to identify root cause, conducting impact analysis, and evaluating resolution options.
• Build effective vendor management activities including service improvement opportunities, member satisfaction results, and monitoring service-related performance results.
• Actively participate in Annual Enrollment preparation and user acceptance testing to ensure system accuracy.
• Document lessons learned, conduct AE debrief meetings, and identify process improvement opportunities.
• Participate in and/or conduct benefit training for partner teams and external vendors.
• Execute audit schedule and manage audit progress and results with major vendor partners.
• Partner with technical teams and payroll to ensure the accuracy of employee data and functionality of electronic data interfaces with partners.
• Monitor and understand federal and state regulation changes impacting benefit administration processes.
• Prepare, monitor and/or manage all ERISA, CMS, ACA and/or state-related filings in a timely manner and assure Plan compliance.

Benefits Program Manager Consultant

Recruitment

• Provide day-to-day administrative support to the Recruiting Team
• Skilled in database administration and managing complex scheduling
• Generate recruitment metric reports both manually and using an applicant tracking system
• Create, file, and maintain a filing system for resumes, applications, and miscellaneous paperwork
• Resume conversion
• Input test results
• Application maintenance
• Database maintenance
• Arrange appointments with potential candidates requiring extensive phone time
• Candidate follow-up
• Provide assistance with reference checks
• On-boarding process for candidates/employees
• Corporate updates
• Account updates
• Conference calls
• Team travel coordination

Virtual Recruiting Coordinator – Consultant, RPO

• Atender consultas de clientes pertenecientes a ENTEL (llamadas entrantes).

Asesor Atención al Cliente, Teleoperador

Client Services Representative

• Pre-screen and interview scheduling for Client Hiring Managers
• Facilitate hiring events including welcoming & registering attendees
• Generate recruitment metric reports
• Maintain all program compliance, data entry, and reporting
• Support clients in understanding the status of trackers and program reporting

Client Services Coordinator Consultant

Technical Recruiter

• Responsible for daily operations and support of hiring managers and suppliers in all stages of the requisition process
• For assigned job categories/skill sets, consult and assist hiring managers in the approach and identification of quality candidates in a timely manner while managing cost controls and compliance with program processes.
• Build and optimize external supplier relationships to drive supplier performance and ensure adherence to program processes and contractual obligations.
• Communicate opportunities for continuous improvement, issues and risks to leadership.
• Assist with supplier performance reviews/assessments and program reporting.
• Other duties/projects as assigned.