Manila Recruitment

QA Engineer

• Work collaboratively to develop a strong understanding of the systems and testing objectives
• Design, create, execute, and analyse manual and automated tests for both sprint and regression testing
• Support the production deployment of applications, ensuring a smooth and error-free release process
• Write clear bug reports quickly and concisely and collaborate with developers to get them fixed
• Conduct exploratory testing within an Agile environment to identify potential issues and improve test coverage
• Maintain an excellent testing mindset, applying critical thinking to identify test scenarios, potential improvements, and edge cases
• Actively seek opportunities for training and development, staying updated with the latest testing techniques, tools, and industry trends

Quality Engineer, Automation, Selenium

Customer Support

• Are you passionate about delivering excellent customer care and resolving complex issues? You’ll be the main point of contact for escalated customer complaints and service issues.
• Be the go-to person when customers need help the most, combining empathy with problem-solving and clear communication.
• Company built to provide reliable, fast business communication tools, including WhatsApp integration, call recording, on-hold marketing, remote working solutions, and call reporting.
• Duties: Be the main point of contact for escalated customer complaints and service issues; investigate problems thoroughly and work with technical teams to find lasting solutions; communicate clearly and with empathy by phone and email, keeping customers updated; take ownership of cases from start to finish; track recurring issues and share insights with management; produce clear reports on complaints and customer feedback; support and mentor offshore/remote support staff; play a key role in building a culture of excellent customer service across the business.

Customer Service Specialist, VoIP / Telecommunication

Engineer

• Maintain, configure, and monitor VoIP systems
• Set up software and hardware for customers, including Yealink desk phones, cordless phones, and WiFi solutions
• Troubleshoot and resolve issues on the Yeastar platform
• Provide technical support to end users and assist with VoIP-related issues
• Handle customer tickets and take inbound calls for technical queries and issues
• Resolve customer tickets through the support system, ensuring timely resolution and customer satisfaction
• Support customers throughout the complete rollout process, addressing call quality issues, broadband problems, and technical queries
• Document system configurations, change logs, and troubleshooting steps
• Monitor VoIP call flow and logs for anomalies and performance issues
• Ensure compliance with security policies and best practices for voice traffic
• Train end users on how to use the VoIP system and features
• Participate in VoIP system upgrades, migrations, and new installations
• Serve as the main point of contact for assigned customer tickets, handling independent tasks from start to completion
• Troubleshoot various technical issues and provide solutions throughout the support process

VoIP Engineer

Project Manager

• Own the configuration, customization, and ongoing optimization of ClickUp workspaces, dashboards, and reporting.
• Standardize processes and templates to ensure consistent execution across teams.
• Train and support staff on best practices for using ClickUp.
• Drive project planning, execution, and delivery within ClickUp.
• Monitor progress, dependencies, and resource allocation, ensuring deadlines and priorities are met.
• Act as the central hub for cross-functional communication, aligning stakeholders around project goals.
• Identify opportunities to integrate AI tools and automations into ClickUp and related workflows (task creation, reporting, content generation, predictive analytics).
• Build, test, and maintain automations that reduce manual effort and increase efficiency.
• Stay current on emerging AI solutions and advise leadership on potential applications within project management.
• Leverage ClickUp reporting tools and AI-assisted analytics to track KPIs, team productivity, and project outcomes.
• Provide actionable insights to leadership for process improvements and decision-making.

• Work collaboratively to develop a strong understanding of the systems and testing objectives.
• Design, create, execute, and analyse manual and automated tests for both sprint and regression testing.
• Support the production deployment of applications, ensuring a smooth and error-free release process.
• Ability to write clear bug reports quickly and concisely and collaborate with developers to get them fixed
• Conduct exploratory testing within an Agile environment to identify potential issues and improve test coverage.
• Maintain an excellent testing mindset, applying critical thinking to identify test scenarios, potential improvements, and edge cases.
• Actively seek opportunities for training and development, staying updated with the latest testing techniques, tools, and industry trends

Quality Engineer

Graphics Designer

• Review, edit, and refine AI-generated copy and visual content across therapeutic areas—from branded HCP leave-behinds to unbranded patient education materials.
• Make changes to documents in PDF, Figma, and HTML formats, with tasks ranging from simple textual changes to more complex design modifications, all submitted through the company platform.
• Adjust and optimize AI-generated layouts, graphics, and design elements to ensure brand compliance and visual impact.
• Guide AI models on tone, style, visual hierarchy, and structure by shaping prompts, curating training examples, and evaluating both written and visual outputs.
• Collaborate with copywriters to ensure content alignment with client requirements, and with product & engineering teams to improve model performance for copy and design generation.
• Capture user feedback from brand and agency partners to continuously improve platform-generated integrated creative content.
• Help define creative and editorial standards that balance scientific accuracy, brand voice, visual impact, marketing clarity, and regulatory requirements.

Graphic Designer

Backend Engineer

• Design and develop a responsive front-end for maturity assessments, dashboards, and guided remediation paths.
• Implement business logic to support multi-framework scoring models and recommendations.
• Build backend services and APIs for assessment delivery, storage, and report generation.
• Integrate database architecture to support flexible maturity model configuration and multi-client environments.
• Ensure robust security features including encryption, secure auth, and access control.
• Deploy the application on a scalable cloud infrastructure and integrate with out-of-band platforms.
• Incorporate AI/LLM APIs for interactive reporting, guided input, and summarization features.

Full Stack Python Developer

Digital Marketing

• Own the marketing engine end-to-end: brand & design, performance marketing, social & image creative, and Voice of Customer.
• Own the number: set targets and deliver on CAC, payback, lead volume, and conversion rates across channels.
• Performance marketing: plan budgets; run paid search/social; manage landing pages; execute CRO and disciplined A/B testing.
• Brand & design: define narrative, tone, and visual standards; ship clear, trustworthy experiences across web, ads, and lifecycle.
• Social & image design: own social calendar and creative production; produce or direct image/short-form assets and run creative split tests.
• AI-assisted marketing: use LLMs/gen-AI to create copy variants, summarize VOC insights, build test matrices, and accelerate experiments.
• Voice of Customer: run interviews, surveys, call listening, and message tests; convert insights into copy, pages, and creatives each sprint.
• Lifecycle & CRM: build email/SMS/in-app journeys to activate, nurture, and re-engage users.
• Analytics & attribution: maintain clean tracking (pixels, UTMs), dashboards, and experimentation cadence.
• Leadership: hire/manage in-house talent and contractors; collaborate with Sales, Product, and Operations.
• Take over Google Ads and Facebook Ads from external agencies and manage them in-house.
• Run and optimize Indeed campaigns for physician recruiting, plus LinkedIn and niche platforms.
• Execute geographically targeted campaigns focused on specific U.S. states (Florida, Texas, Mississippi, Alabama, Georgia).
• Provide weekly performance dashboards/reports highlighting ROI and optimization recommendations.
• Support affiliate marketing campaigns and assist in sourcing campaign assets (design resources or contractors).