Telecom Project Manager
Advanced Endodontics
VoIP
Senior Billing Specialist
Manila Recruitment
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
Tech Stack
VoIP
About the role
- Lead and manage the monthly bill run for 1,500+ VoIP and connectivity customers
- Ensure accuracy and compliance, including reconciliation of CDR/SDR telecom files
- Use your expertise in Abillity (or similar) billing platforms to keep operations smooth
- Work with customers to resolve billing queries over phone and email
- Forecast revenues, produce reports, and provide commercial insight to management
- Collaborate closely with Finance (Xero) and Operations teams
- Oversee and support offshore billing/admin staff
- Drive continuous improvements to processes and systems
- Work UK business hours (9:00 AM – 5:00 PM UK / 4:00 PM – 12:00 MN PH Time)
Requirements
- 2-3 years’ of experience as a billing professional
- Confident handling customer queries by phone and email
- Advanced Excel/data skills
- Knowledge of HubSpot CRM & VoIP billing systems (ideally Ability)
- Hands-on experience with Xero and UK commercial banking
- Familiarity with GoCardless or other payment platforms
- Experience in working with a UK-based company
- Experience working in a fast-growth SME environment
- Strong knowledge of VoIP billing systems
- Excellent understanding of SDR/CDR telecom files
- Detail-oriented, highly numerate, commercially savvy
- Comfortable working UK business hours (9:00 AM – 5:00 PM UK / 4:00 PM – 12:00 MN PH Time)
