Director, PMO – Digital & Customer Experience
ESA - Electronic Security Association
PMP
Onboarding Project Manager – Enterprise
Weave
full-time
Posted on:
Origin: • 🇺🇸 United States • Utah
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
PMPVoIP
About the role
- Develop and manage relationships with customers throughout the implementation process.
- Manage a portfolio of customers in various stages of implementation.
- Act as the project manager/point contact for each customer.
- Keep the customer informed throughout the process and set clear expectations.
- Teach and train customers how to maximize the value of the Weave platform.
- Provide a five-star customer experience with each customer.
- Triage, troubleshoot and prioritize issues as they arise during implementation.
- Coordinate with adjacent teams on all tasks related to onboarding.
- Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.
Requirements
- 2 years of project management or implementation experience, working in a customer-facing role
- General Networking and VoIP knowledge and technical troubleshooting experience
- Hands-on experience with CRM tools (Salesforce, HubSpot, etc.)
- Critical thinking and advanced problem solving skills
- Ability to work in a fast-paced, KPI-driven environment
- Ability to prioritize and manage a pipeline of projects
- Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation)
- Strong technical aptitude
- Customer Centric
- Bachelor’s degree preferred
- Project management experience and/or PMP certification
- self-motivated, Proactive, Highly organized
- Must be legally eligible to work in the US (application asks about US work eligibility and visa sponsorship)
- This role is hybrid based out of our Lehi, UT headquarters (application asks if this meets your requirements)
