Manhattan Associates

Full-stack Engineer

• Design & Build: Develop and maintain high-quality, scalable .NET and Angular-based web applications.
• Technical Leadership (Hands-On): Contribute to architectural and design decisions.
• Code Excellence: Write clean, efficient, and well-tested code; participate in code reviews.
• Documentation: Create and maintain clear technical documentation.
• Migrations & Upgrades: Design and execute application and database migrations.
• Collaborate Cross-Functionally: Work closely with product owners, QA, and fellow engineers.
• Agile Development: Participate in all phases of the SDLC using agile methodologies.
• DevOps Contribution: Design, implement, and maintain CI/CD pipelines.
• Quality Focus: Develop and execute unit tests; troubleshoot production issues.
• Mentorship & Influence: Provide technical guidance and informal mentorship to peers.

Senior Software Engineer

QA Automation Engineer

• Develop and define new software automation processes and standards based on business needs.
• Function as a member of an agile development team to drive consistent automation and software development practices including tools, common components, and documentation.
• Collaborate with application and product managers, software developers and other stakeholders to design appropriate automation across multiple software applications.
• Responsible for business analysis of functional requirements of software applications under development for automation.
• Identify and resolve workload automation and job scheduling issues.
• Continually design and deploy job scheduling infrastructure.
• Assist application developers with coding, testing and implementing various processes to support the workload automation.
• Work with experienced team members to begin conducting independent and collaborative work on internal and external projects to determine best approach for automation using software tools and scripting languages.
• Work with experienced team members to begin analyzing software requirements, procedures and problems to determine the need for further software automation or to improve existing applications and systems.
• Support software automation standards, policies and procedures across the enterprise which includes development, quality assurance, unit testing and production environments.
• Review audit and control processes, change management, process architecture, and other automation issues. Report results and work with team members to identify solutions where applicable.
• Perform conversion and migration of new or existing process flows into a software automation solution.
• Develops deep understanding of software or system tie-ins with other platforms within the supported environments.
• Ability to effectively communicate across third parties, technical and business owners on solution design.
• Support standards, policies & procedures for workload automation across the enterprise.
• Develop and document Production Control processes and procedures.
• Develop & define new protocols and standards based on business needs.
• Enforce Production Control standards and policies

Software Automation Engineer I

Customer Support

• Answer and evaluate incoming telephone calls, voice mail, email, faxes and internal requests from external and internal customers with distributor data related inquiries while providing excellent customer service.
• Accurately log incoming calls and archive faxes, emails, and other documentation relating to communications with customers using the Contact Management System.
• Research, resolve, and provide follow-up for basic and routine problems with customer data submissions. Escalate more complex problems to a Customer Support Representative II or Senior Customer Support Representative. Notifies Supervisor when an incident or situation may require escalation to a higher level.
• Perform data file edits to correct errors within established guidelines
• Respond to inquiries and resolve issues regarding brand and store matching misalignments
• Attend ongoing training to achieve personal, professional, and technical improvement

Customer Support Representative

• Apply a strong knowledge of data structures and algorithms to existing applications in C/C++ and/or .NET Framework
• Use scientific programming methods to solve unique computational problems
• Use a diverse mathematical toolkit to formulate and update analytical models
• Conduct statistical analysis on large data sets
• Work closely with Engineers, Business Analysis, Quality Assurance, and Product support
• Communicate technical concepts to a non-technical audience
• Able to perform under pressure in a rapidly-evolving industry
• Ability to develop broad domain knowledge and technical depth

Senior Software Engineer

Software Automation Engineer I

Customer Support Representative

Software Engineer, All Levels