Manhattan Associates

General

• Run routine reports and conduct preliminary analysis of data
• Work with team members to learn about the client’s business, how clients make a profit, the challenges they face, and how to build relationships with clients. Become familiar with data analysis and the usage of the company’s analytical tools and capabilities.
• Provide clients with standard reports and respond to requests for basic ad hoc reports. May conduct preliminary analysis of the data
• Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building
• Coordinate with internal business groups to resolve basic client problems, and improve levels of service to clients
• Learn the systematic problem solving processes used in Client Service
• Learn the use of company services

Client Relationship Specialist

Business Development Rep

• Generate new business opportunities through strategic prospecting and lead generation, consultative selling, and relationship building within all relevant markets.
• Develop, manage and grow an active, robust sales pipeline by nurturing existing opportunities while identifying, qualifying, and developing and advancing new leads and prospects.
• Deliver compelling virtual and trade show product demonstrations that highlight MSA's clinical workflow and IT expertise and the value of the EDITLife platform.
• Manage complex, consultative sales cycles by engaging multiple stakeholders, maintaining persistent follow-up, overcoming objections, and driving opportunities to success.
• Collaborate with marketing, product management, and technical teams to create responses to RFPs and RFIs, ensuring customer requirements are addressed.
• Maintain demonstration environments, scripts, and supporting data to ensure accurate, consistent, high-quality product presentations.
• Consistently maintain accurate opportunity, account, and forecasting information within the company's CRM to support pipeline visibility and revenue forecasting and regular reporting to the SVP, Life Sciences.

Healthcare Software Sales – Business Development, Enterprise

Associate

• Run routine reports and conduct preliminary analysis of data
• Work with team members to learn about the client’s business, how clients make a profit, the challenges they face, and how to build relationships with clients
• Provide clients with standard reports and respond to requests for basic ad hoc reports
• Participate in client meetings and shadow Client Relationship Managers to develop a sound knowledge of partnership-building
• Coordinate with internal business groups to resolve standard client problems, and improve levels of service to clients
• Work in collaboration with other team members to identify new reports and/or ways of looking at the data to help the client gain business insights
• Learn the systematic problem-solving processes used in Client Service
• Learn to recognize opportunities to expand the use of company services

Client Relationship Associate

Data Scientist

• Lead and execute data support projects, ensuring quality, timelines, and stakeholder expectations are met.
• Define, track, and act on performance metrics to improve team output and effectiveness.
• Review and refine processes to improve efficiency, consistency, and scalability.
• Ensure adherence to standard operating procedures and maintain accurate documentation.
• Identify opportunities for automation and process enhancement.
• Coordinate work across teams and escalate issues appropriately.
• Align team activities with strategic goals and ensure progress is tracked and communicated.
• Develop team capabilities through training, mentoring, and performance management.
• Manage workload prioritization, staffing needs, and resources

Data Support Lead

• Lead generation, consultative sales, and product demonstrations that illustrate MSA’s expert clinical workflow knowledge for Solid Organ Transplant, Cell Therapy, Cell Processing Labs, and Blood Centers.
• Develop new-business proposals, presentations, trade show and other marketing materials that nurture opportunities and grow brand recognition
• Manage both our existing sales pipeline and develop new opportunities
• Conduct extensive product demonstrations and maintain demonstration scripts and associated data.

Business Development, Product Sales Manager – Clinical Workflow Product

Full-stack Engineer

• Design & Build: Develop and maintain high-quality, scalable .NET and Angular-based web applications.
• Technical Leadership (Hands-On): Contribute to architectural and design decisions.
• Code Excellence: Write clean, efficient, and well-tested code; participate in code reviews.
• Documentation: Create and maintain clear technical documentation.
• Migrations & Upgrades: Design and execute application and database migrations.
• Collaborate Cross-Functionally: Work closely with product owners, QA, and fellow engineers.
• Agile Development: Participate in all phases of the SDLC using agile methodologies.
• DevOps Contribution: Design, implement, and maintain CI/CD pipelines.
• Quality Focus: Develop and execute unit tests; troubleshoot production issues.
• Mentorship & Influence: Provide technical guidance and informal mentorship to peers.

Senior Software Engineer

QA Automation Engineer

• Develop and define new software automation processes and standards based on business needs.
• Function as a member of an agile development team to drive consistent automation and software development practices including tools, common components, and documentation.
• Collaborate with application and product managers, software developers and other stakeholders to design appropriate automation across multiple software applications.
• Responsible for business analysis of functional requirements of software applications under development for automation.
• Identify and resolve workload automation and job scheduling issues.
• Continually design and deploy job scheduling infrastructure.
• Assist application developers with coding, testing and implementing various processes to support the workload automation.
• Work with experienced team members to begin conducting independent and collaborative work on internal and external projects to determine best approach for automation using software tools and scripting languages.
• Work with experienced team members to begin analyzing software requirements, procedures and problems to determine the need for further software automation or to improve existing applications and systems.
• Support software automation standards, policies and procedures across the enterprise which includes development, quality assurance, unit testing and production environments.
• Review audit and control processes, change management, process architecture, and other automation issues. Report results and work with team members to identify solutions where applicable.
• Perform conversion and migration of new or existing process flows into a software automation solution.
• Develops deep understanding of software or system tie-ins with other platforms within the supported environments.
• Ability to effectively communicate across third parties, technical and business owners on solution design.
• Support standards, policies & procedures for workload automation across the enterprise.
• Develop and document Production Control processes and procedures.
• Develop & define new protocols and standards based on business needs.
• Enforce Production Control standards and policies