Mangone Law Firm, LLC

Customer Support

• Handle inbound and outbound calls, ensuring timely, professional responses.
• Manage notifications, letters, timelines, and reports for client cases.
• Follow up with clients, including those in “no cooperation” status, to confirm details and move cases forward.
• Schedule and confirm appointments.
• Use CRM and communication tools (Camplegal, Monday, Slack, Google Workspace) to track and manage interactions.
• Uphold high service standards by meeting KPIs for calls, follow-ups, and reporting.

Bilingual Customer Service Assistant – English, Spanish

Community Manager

• Manage, plan, and optimize the firm’s digital communication.
• Ensure the presence, positioning, and consistency of the brand across different online channels.
• Connect with audiences, generate engagement, and strengthen digital reputation.
• Strategically contribute to client acquisition and retention.

Bilingual Community Manager – Spanish, English

Sales

• Lead and Develop: You will recruit, train, and coach the Consulting, Booking, and Follow-up teams.
• Conversion Strategy: You will design tactics to achieve booking and consultation conversion rates of ≥ 25%.
• Process Optimization: You will refine sales scripts and workflows to eliminate bottlenecks and reduce contract execution times.
• Analysis and Reporting: You will present detailed performance reports, revenue trends, and data visualizations to senior management.
• Client Retention: You will lead post-sale initiatives to ensure a retention rate of 90%.

Bilingual Customer Service Assistant – English, Spanish

Bilingual Community Manager – Spanish, English

Bilingual Sales Manager, English/Spanish