Mangone Law Firm, LLC

Sales

• Lead and Develop: You will recruit, train, and coach the Consulting, Booking, and Follow-up teams.
• Conversion Strategy: You will design tactics to achieve booking and consultation conversion rates of ≥ 25%.
• Process Optimization: You will refine sales scripts and workflows to eliminate bottlenecks and reduce contract execution times.
• Analysis and Reporting: You will present detailed performance reports, revenue trends, and data visualizations to senior management.
• Client Retention: You will lead post-sale initiatives to ensure a retention rate of 90%.

Bilingual Sales Manager, English/Spanish

Customer Support

• Handle inbound and outbound calls, ensuring timely, professional responses.
• Manage notifications, letters, timelines, and reports for client cases.
• Follow up with clients, including those in “no cooperation” status, to confirm details and move cases forward.
• Schedule and confirm appointments.
• Use CRM and communication tools (Camplegal, Monday, Slack, Google Workspace) to track and manage interactions.
• Uphold high service standards by meeting KPIs for calls, follow-ups, and reporting.

Bilingual Customer Service Assistant, English - Spanish

Legal Assistant

• Drafting and taking client declarations
• Research and information gathering
• Learning and applying internal processes
• Client communication
• Collaborative teamwork

Bilingual Sales Manager, English/Spanish

Bilingual Customer Service Assistant, English - Spanish

Bilingual Immigration Junior Paralegal, Legal Assistant – English, Spanish