Make-A-Wish America

Business Intelligence Developer

• Provides data consolidation and information collation services across all Enterprise Systems into a central repository for accurate reporting.
• Develops, implements, and executes data pipelines for integration between external sources of data and the Enterprise Data Warehouse.
• Uses various other ETL and reporting tools, writes code, and creates jobs for automation of tasks.
• Reviews business requirements to build or modify database queries to meet the organization's needs.
• Partners with stakeholders to ensure accurate, high-quality design and delivery of data in support of the Foundation’s analytics needs.
• Partners with Application and Technology peers to ensure accurate and efficient design of data integration and related reports and recommend new reporting strategies and application data improvements.
• Performs test cases to ensure routines meet stated business objectives before moving into a production environment.
• Performs analysis of data, maintains data-integration maps, and creates and performs data transformations on data, both in-place and in motion.
• Performs other job-related duties, as assigned.

Lead Manager, Business Intelligence Developer

Manager

• Leads Strategic Projects & Planning team to support MAW key Strategic Project Initiatives and Enterprise Strategic Planning. May require individual project support, as well as leading program of efforts.
• Support the Make-A-Wish® enterprise strategic planning process including discovering and synthesizing information from multiple sources to generate insights and recommendations on business strategies and opportunities.
• Provides leadership to business partners and facilitation of councils and development of strategic planning vision, process and tools across the National Office and Chapters, disciplines and practice that help generate and sustain successful outcomes.
• Support development of robust strategic plan for MAW America and partner with MAW Chapters to deploy.
• Tracks key strategic focus and initiative key performance indicators (KPIs) on a quarterly basis. Demonstrated ability to create clear, compelling, and visually engaging PowerPoint presentations tailored to diverse audiences, including executive leadership, cross-functional teams, and external stakeholders.
• Preparing for Quarterly internal reviews and helps facilitate updates with senior leadership and business partners. Working with internal communication for Board, Chapter and National leadership.
• Leads and manages a portfolio of strategic projects and initiatives that align with organizational leadership goals. Manages program execution to ensure adherence to budget, schedule, and scope. Leads team and helps develop and updates project plans including information such as project objectives, technologies, systems, specifications, schedules, funding, and staffing.
• Leads, develops and supports member(s) of the Strategy team by setting clear expectations, establishing priorities, and managing performance and professional growth and development.
• Guides innovation and change against evolving goals/business objectives and the enterprise strategic plan.
• Builds and drives the business case for innovation and organizational transformation.

Senior Manager, Strategy

Director

• Lead the design, refresh, governance, and enterprise-wide communication of the multi-year Enterprise Strategic Plan, ensuring clarity, alignment, and sustained focus across all levels of the organization.
• Oversee the development and alignment of the Annual Operating Plan and enterprise performance indicators, ensuring strategic priorities translate into executable goals and measurable outcomes.
• Maintain visibility into organizational priorities, initiative interdependencies, and resource capacity to support informed decision-making and enterprise-level tradeoff discussions.
• Facilitate the Strategic Planning Council (SPC) by establishing meeting cadence and agendas; developing executive-ready materials and presentations (including internal and external business reviews); facilitating discussions with ELT, SPC, and LCLT leadership; and delivering clear pre- and post-meeting communications, decisions, and follow-ups.
• Deliver quarterly and annual strategic and operational performance reviews for senior leadership and the Board, translating complex data into clear insights, risks, and recommendations.
• Establish and sustain enterprise governance frameworks that ensure disciplined prioritization, initiative alignment, and accountability across functions and leadership forums.
• Guide senior leaders through strategic scenario modeling, long-range planning, and complex decision-making, supporting organizational alignment during periods of change and transformation.
• Translate environmental insights, organizational data, and strategic analyses into clear, compelling narratives tailored for diverse audiences, including All Staff, SLT/Director forums, SLT and ELT meetings, and other enterprise leadership venues.
• Lead the creation of executive-ready materials, strategic narratives, presentations, and decision frameworks that support alignment, transparency, and effective leadership communication.
• Partner across departments to drive shared understanding of enterprise priorities and ensure operational plans, functional strategies, and investments reinforce organizational objectives.
• Oversee the development and use of dashboards, KPIs, and performance management tools that enable data-driven decision-making and ongoing visibility into strategic progress.
• Implement structured change management practices to support adoption, sustainment, and enterprise-wide engagement with strategic priorities and transformation initiatives.
• Provide strategic and operational support to the Belonging & Community Council, including end-to-end meeting preparation, facilitation, development of materials, and post-meeting documentation and communications; ensure alignment with enterprise strategy and consistency with other governance councils.
• Support and coordinate People and Wish subgroups by aligning inputs, tracking action items, and ensuring clear communication, follow-through, and integration with broader enterprise priorities.
• Lead, develop, and support members of the Strategy team by setting clear expectations, prioritizing work, and managing performance, growth, and professional development.

Senior Director, Strategy & Innovation

Communications

• Serve as a trusted strategic advisor to the CEO and senior leadership team
• Provide counsel on message framing, tone, and timing for high-stakes communications
• Develop and maintain a consistent, authentic executive voice aligned with mission, values, and strategy
• Draft and edit executive communications including speeches, remarks, talking points, letters, emails, etc.
• Align executive communications with organizational priorities
• Anticipate and build communication that support leadership during periods and moments of growth, transformation, or uncertainty
• Shape executive messaging that fosters transparency, trust, and engagement across all stakeholder groups
• Prepare executive and board communications for meetings, retreats, and governance milestones
• Translate strategic and financial information into clear, accessible materials for board audiences
• Ensure consistency between executive messaging and organizational brand and positioning
• Partner with legal, marketing, and leadership teams to mitigate risk and protect organizational credibility
• Reinforce cultural expectations and leadership behaviors during transitions
• Partner closely with development, marketing, brand, legal, HR, and function senior leadership teams
• Integrate executive communications into broader strategic imperatives and Belonging and CommUNITY initiatives
• Gather feedback and assess effectiveness of executive communications
• Refine strategies based on engagement, outcomes, and organizational feedback
• Regularly assess value and impact of executive communications
• Collaborate and regularly align with Manager, Internal Communications to ensure message consistency across employees and employee resource groups

Director, Executive Communications

Vice President

• Use a systems thinking approach to lead development of action and resource allocation plans to advance health equity and social determinants of health
• Develop regional, state and national partnerships that leverage public and private resources to deepen and accelerate impact
• Strengthen data, evaluation and accountability systems to build a culture of results-based leadership
• Lead day-to-day development and execution of the Foundation’s strategic direction, ensuring evidence, data and community voice drive design and implementation
• Develop and inspire a diverse program team, maximizing individual and cross-organizational talents in support of our mission while maintaining focus on strategy
• Lead creation of the annual operational plan and support budget planning, coach staff and teams toward successful outcomes
• Foster teamwork, empowerment, innovation and accountability with the Strategy and Innovation team and across National Office functions and Chapters
• Leverage data and perspectives across stakeholders in the development and implementation of our CommUNITY and Belonging strategy and related initiatives/outcomes
• Foster the growth of and strengthen the application of leadership change management
• Activate cross-enterprise partnerships, engaging Wish children and families, National and Chapter Boards, Donors, Partners and employees in collective actions that deliver growth in Wish and Revenue growth, enhance Capabilities and Inspire our employees
• Ensure that the organization’s strategies effectively support and leverage the federated model
• Leading internal communications to promote strategies and strategic direction while building understanding and commitment to the strategies across stakeholders and the enterprise
• Building executive communication strategies across forums and communication resources/tools
• Lead the Communications team to deliver communication and build understanding across functions and geographies – including Chapter and National Office
• Leverage communications to build stakeholder commitment
• Lead day-to-day development and execution of the Make-A-Wish strategic direction, ensuring evidence, data and community voice drive design and implementation
• Maintain an external focus and an innovative mindset to ensure we understand and anticipate trends in innovation
• Generate new ideas and approaches by developing a strong understanding of why and how
• Step outside of comfort zone and traditional ways of thinking to effectively challenge the status quo and build new paths and partnership to potentially successes
• Generate strategic solutions and directly support our foundation imperatives while leverage and incorporating stakeholder input/perspective and the tenants of an organization grounded in community values and belonging
• Regularly analyze industry competitors and peers to be familiar with industry and organization knowledge to identify trends, issues, and opportunities in the marketplace.

VP Strategy and Transformation

Social Media Manager

• Define and evolve the national social media strategy to drive fundraising, mission delivery, and brand engagement.
• Lead social media engagement strategies for executive leadership and board members to position Make-A-Wish as a nonprofit thought leader.
• Serve as the primary social media contact for national brand partners, leading strategic planning and high-impact campaigns.
• Act as a social media advocate across the organization, ensuring integration into partnerships, initiatives, and campaigns.
• Support and activate influencer engagement and virtual fundraising initiatives—including online auctions, sweepstakes, and digital campaigns—in partnership with the Director, Digital & Social, to maximize reach and revenue for brand and corporate campaigns and initiatives.
• Cultivate relationships with influencers and content creators to amplify fundraising campaigns and brand activations.
• Build and maintain cross-functional relationships with chapters and internal teams; advise and train chapter practitioners on best practices.
• Oversee Make-A-Wish America’s presence across Facebook, Instagram, LinkedIn, YouTube, TikTok, Threads, and X.
• Direct teams and agencies in creating, curating, publishing, and managing content aligned with brand guidelines and partner requirements.
• Spearhead innovative content strategies, including live coverage of wishes, campaigns, and events.
• Ensure consistency, compliance, and impact of brand and sponsor-generated content.
• Establish KPIs, monitor analytics, and implement continuous improvement to maximize ROI and audience growth.
• Design and manage enterprise-level social media dashboards, delivering actionable insights to leadership.
• Supervise the Manager, Social Media, providing mentorship and professional development.
• Manage agency relationships and contracts for social marketing campaigns.
• Identify emerging platforms, tools, and trends to expand reach and engagement.
• Perform additional job-related duties as assigned.

Senior Manager, Social Media, Digital Engagement

• Identify and assess future and current organizational learning needs by building partnerships, gathering input from key organizational stakeholders, and provide recommendations and creative solutions based upon findings.
• Align Culture and Learning by integrating the principles of psychological safety and inclusion.
• Provide coaching and mentoring to emerging leaders, in partnership with HR Business Partners.
• Collaborate across the People/HR team to promote and build workplace optimization through various tools and programs (ex, LMS, change management, leadership development programs).
• Research, effectively design, develop, and continuously refine customized training content in multiple modalities (e.g. blended, virtual instructor-led, e-learning, guides, and resource materials).
• Evaluate L & D requests from other groups/departments, determine approach and measures of success, etc.
• Facilitate learning programs, courses, and workshops, across the National Office and Chapters.
• Evaluate existing learning solutions for efficiency, effectiveness, and/or for potential leverage and broader usage.
• Identify and implement program improvements, tools, and technology to enhance processes for learning execution.
• Assess and define parameters for delivering and measuring learning; continually review opportunities for improvement and establish metrics for success.
• Evaluate and manage external vendors as needed.
• Develop and deliver enterprise learning and innovation strategy that ties to the overall Strategic Plan.
• Create training and development content using instructional design techniques and tools (e.g. Articulate 360, RISE, adult learning tools and strategies).
• Understand and leverage digital and AI solutions.
• Collaborate across HR/People and IT teams to ensure data integrity/reporting, and process documentation and system improvement such as MAW LMS.

Senior Manager, Learning, Development and Culture

Administration

• Manage day-to-day Salesforce orgs and app integrations and troubleshooting.
• Perform routine maintenance and administrative functions in Salesforce orgs, inclusive of app integrations.
• Configure changes to workflows, approval processes, fields, page layouts, record types, flows, dashboards and reports.
• Effectively document and communicate Salesforce changes and release updates to end users and stakeholders.
• Ticket troubleshooting, carrying out impact analysis, and providing resolutions to problems associated with Salesforce.
• Provide support to end users to improve their productivity and application knowledge, building users confidence and competence.
• Support the project life cycle including requirements, research, solution design, testing and deployment of declarative Salesforce enhancements.
• Creates and maintains documentation for process, policies, applications, and configuration and assists with related material for end users.
• Aid Business Transformation team in developing and completing system testing, training, and implementation-related activities.

Lead Manager, Salesforce Administration – Support

• Provides proactive support to the partnership development team by managing a diverse range of tasks, maintaining organization, and ensuring alignment toward achieving 7-figure annual team revenue goal.
• Proactively identify and research potential corporate partners to support new business opportunities.
• Analyze industry trends and market data to uncover new partnership opportunities.
• Ensures regular and sufficient communications with stakeholders on pipeline and revenue goals.
• Supports negotiations of corporate contracts on behalf of Make-A-Wish and collaborates with legal counsel when necessary.
• Collaborate with the Partnership Development team to develop and implement engagement strategies that maximize revenue potential.
• Track and report on key performance metrics to ensure alignment with revenue goals.
• Participate in team meetings, providing insights and recommendations to enhance partnership strategies.
• Track and monitor Corporate Social Responsibility (CSR) landscape and non-profit partnership best practices and shares news and trends with the Corporate Alliances team and chapter colleagues.
• Protect the brand by providing overall guidance and direction to MAWFA's corporate alliances ensuring performance standards, Better Business Bureau (BBB), Unrelated Business Income Tax (UBIT) and Potentially Inappropriate or Controversial Sponsors (PICS) requirements are upheld, and represent the organization's good name
• Leads Corporate Foundation strategy and securing new regional partnerships
• Perform other related job duties, as assigned.

Lead Manager, Partnership Development

Account Manager

• Secure new significant 6+ figure national corporate partners to meet individual goal of $1M+and annual Team revenue goals
• Establishes a pipeline of opportunities sufficient in number and scope to meet or exceed annual goals
• Develops concepts and creates national partnership proposals to present to corporate prospects.
• Negotiates corporate contracts on behalf of Make-A-Wish and collaborates with legal counsel when necessary
• Collaborates with chapters on new national corporate partnership opportunities, sourcing, sharing, and developing opportunities
• Collaborates with all Revenue functions and other departments, as required for the development of proposals and presentation materials and engagement opportunities
• Collaborates with Brand and Marketing on the development of partner activation programs, ensuring they are sufficient to meet revenue and strategic goals
• Ensures regular and sufficient communications with stakeholders on pipeline and revenue goals
• Protect the brand by ensuring performance standards, Better Business Bureau, Unrelated Business Income Tax and Potentially Inappropriate or Controversial Sponsors requirements are upheld.
• Tracks and monitors corporate partnership sales industry and best practices
• Collaborates with other National Office departments to ensure consistency and accuracy of relevant corporate partnership information is exchanged with various audiences.
• Other duties and responsibilities as appropriate.

Senior Manager, Corporate Partnerships

Financial Planning and Analysis

• Perform accounting functions for chapters who have elected to use Shared Financial Services (SFS) to ensure financials are recorded accurately and timely.
• Supports chapters in accounting functions to ensure accurate and timely processing.
• Reviews and approves donation batches that have integrated to NetSuite (financial system) from Raiser’s Edge (donor processing system).
• Reviews check request for proper coding and approvals.
• Prepares bank reconciliations and balance sheet reconciliations.
• Review trial balance for accuracy and completeness.
• Records and posts journal entries for monthly financial activity.
• Prepares and analyzes financial reporting package including monthly variance report.
• Reviews, researches, and analyzes data. Responds to inquiries from chapter staff.
• Assists with gathering of information and documents for annual audit process. Helps prepare chapter’s audit workbooks and is point of contact for assigned chapters.
• Assists with creating custom reports and queries in NetSuite, and/or Excel, as requested.
• Builds and maintains relationships with chapters.
• Leads month end close process, runs meetings, and serves as main point of contact for portfolio of chapters.
• Identifies ways to improve processes to be more efficient and effective.
• Provides support and direction for Accountants and Support Team Staff.
• Performs other job-related duties, as assigned.