Make-A-Wish America

Account Manager

• Manage all aspects of a multimillion-dollar portfolio of national corporate accounts and related cause campaigns and fundraising programs
• Develop and enhance corporate partnerships through strategic planning, relationship building, communication, collaboration, and negotiation
• Conduct regular communications with all stakeholders
• Negotiate corporate contract renewals and collaborate with legal counsel when necessary
• Create and maintain partnership activation plans, impact reports, marketing plans, and stewardship for the assigned portfolio
• Analyze industry trends and market data, focusing on marketing activation, employee engagement, and corporate giving
• Analyze the assigned portfolio according to performance, revenue, in-kind resources, media exposure, partner benefit, return on investment, and growth potential
• Explore innovative ways to enhance national partnerships and increase organizational revenue and awareness
• Manage and implement corporate activations in accordance with Foundation guidelines, BBB standards, and state-mandated Commercial Co-Venture regulations
• Protect the Make-A-Wish brand by guiding national partners and ensuring performance, Brand Guidelines, BBB, UBIT, and PICS requirements are upheld
• Oversee local chapter implementation of national partner campaigns and in-kind programs
• Develop marketing templates and chapter support materials; gather chapter assets and reports for partners
• Act as point of contact for partner issues
• Enter and maintain information in Salesforce and run corporate account portfolio reports
• Participate in team meetings and provide partnership strategy insights and recommendations
• Lead special projects and committees as assigned
• Perform other job-related duties as assigned

Lead Manager, Corporate Alliances, Account Manager

Security Analyst

• Monitor and triage alerts from security tools (SIEM, EDR/XDR, firewalls, email security, cloud security platforms)
• Conduct initial investigation and documentation of potential security incidents and escalate as needed
• Assist with identity and access management tasks, including user provisioning, access reviews, and MFA/SSO support
• Support vulnerability scanning cycles and help track remediation progress
• Perform routine security checks to ensure tools and controls are functioning as expected
• Assist with researching new threats, vulnerabilities, and security best practices
• Support security awareness initiatives and phishing simulation programs
• Participate in security incident response activities under guidance from senior staff
• Assist in maintaining security documentation, policies, procedures, and reports
• Collaborate with IT teams and the MSSP to resolve security-related tickets and inquiries
• Support configuration and tuning of existing security solutions under supervision
• Work closely with our Managed Security Services Provider (MSSP) and IT teams to review alerts and investigate security incidents
• 24/7 Availability for Identity & Access Management, Security Incident Response and Escalation
• Performs other related job duties, as assigned

Senior IT Security Analyst

• Manages the fulfillment of celebrity and sports-related wishes, acting as a primary point of contact between Make-A-Wish chapters and talent representatives, including agents, publicists, and team PR managers.
• Delivers high-touch customer service to Make-A-Wish chapters and international affiliates, ensuring all logistics are handled with empathy, professionalism, and responsiveness.
• Coordinates multiple aspects of the wish experiences, including scheduling, talent communication, onsite support (where-needed), and contingency planning.
• Builds and maintains relationships with key entertainment and sports contacts to support ongoing and future wish opportunities.
• Ensures that wish experiences are tailored to the unique needs and preferences of each wish child and family, with close attention to medical, mobility, or scheduling requirements.
• Leads cross-functional planning and logistics for wishes involving athletes, celebrities, influencers, or media properties, ensuring alignment with Make-A-Wish brand values.
• Maintains and updates Salesforce CRM records, tracking wish statuses, follow-ups, and industry engagement; generates reports to support planning and workload management.
• Attends select events and wish experiences, providing onsite support and relationship management when appropriate; identifies and deploys local volunteers when travel is not feasible.
• Collaborates with internal and external teams to gather stories and visuals from wish experiences for potential media and promotional use, obtaining all necessary approvals and releases.
• Creates and maintains celebrity and talent contact profile database.

Manager, Entertainment and Sports Relations

• Champion a high performing, inclusive culture, aligned with organizational values and strategy.
• Ensure alignment between performance, recognition and career development.
• Support organizational changes and business transformation initiatives.
• Partner with business leaders on workforce strategies, leveraging key people metrics to inform and drive proactive, strategic workforce planning aligned to business needs.
• Advise leaders on organizational design to ensure alignment with strategic priorities and scalable growth.
• Collaborate with talent acquisition to support hiring strategies that align with business needs.
• Partner with total rewards to support compensation planning, career development and recognition.
• Address employee relations issues with a balanced, business focused and employee centered approach.
• Coach people leaders on performance management, employee development, and talent management.
• Provide guidance and support on employee matters, leave of absence management, policy interpretation and workplace concerns.
• Deliver Human Resources projects, programs, and strategies in alignment with team and organizational goals.
• Maintains knowledge of best practices, federal, state, and local employment laws/regulations; integrates into employee policies and practices.
• Champion key business initiatives and workgroups to drive people strategy
• Performs other duties as assigned.

Senior Manager, People Business Partner

General

• Oversees day to day entry and processing of constituent and donor data into CRM in a timely manner with a high degree of accuracy.
• Works directly with leadership to complete special projects and ensure all work is completed timely and accurately.
• Work with leadership to update, enforce, and provide input on all processes and procedures within the donor care function.
• Ensures an exceptional level of customer service is provided to donors, general public and chapters.
• Responsible for training and management of external vendor partners, ensuring accuracy and timely completion of tasks.
• Serves as primary point of contact for outsourced customer service agent; answers questions and manages escalated issues, questions and concerns.
• Performs and oversees data entry, importing and processing of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding.
• Leads whitemail and ACH gift batch entry, review and processing in CRM. Manages process improvements in these areas.
• Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean-up of donor and gift data as needed.
• Ensures returned mail and matching gift request forms are processed appropriately and in a timely manner.
• Completes complex helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public.
• Guarantees that all service level agreements are met and assesses chapter needs to achieve satisfaction.
• Assists with the tracking and distribution of funds to Make-A-Wish Chapters.
• Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Donor Care Manual as needed.
• Completes and stays up to date with the latest trainings and best practices.
• Leads team in process improvement for the following activities: importing; donor acknowledgement; gift coding, batching, and general data entry; NetSuite integration; monthly reconciliation; special gift procedures (stock, pledges, matching gifts).
• Leads training of internal teams and chapter staff on data entry, management and cleanup best practices.
• Manages, performs and trains others in routine data cleanup tasks to maintain data integrity enterprise wide.
• Assist other teams with Fundraising initiatives as needed.
• Performs other related job duties, as assigned.

Lead Manager, Corporate Alliances, Account Manager

Senior IT Security Analyst

Manager, Entertainment and Sports Relations

Senior Manager, People Business Partner

Donor Care Specialist