Make-A-Wish America

Director

• Manage and support the team in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined deliverables.
• Serve as a trusted mission program advisor to chapter CEOs and mission leaders to engage in strategy conversations and support leaders on high change periods.
• Implement a defined shared service model to support chapter wish granting and provide strategic consultation to mission leaders and program staff.
• Develop annual strategies to continue to leverage the power of the network and chapter talent through chapter-to-chapter collaboration and support.
• Evaluate and allocate strategic resource investments with measured ROI.
• Facilitate cross chapter workgroups and forums to share best practices, address common challenges, and disseminate scalable tools and resources.
• Serve as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making.
• In collaboration with VP and Sr. Director for Mission Advancement sources, develops, curates, and maintains templates, tools, and best practices for enterprise-wide use, ensuring clarity, consistency, and applicability across chapters.
• Support chapters in implementing wish related components of local and enterprise strategic plans.
• Support chapters in achieving KPIs related to wish journey and wish experience. Analyze mission data, dashboards, and operational trends to elevate insights, identify gaps, and recommend improvements.
• Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities.
• Partner in content creation for national conferences, Board and CEO trainings, meetings, and summits to strengthen the network and our mission.
• Partner with CRLs, Mission, Volunteer Engagement and Chapter Operations Support teams to activate resources for distressed chapters.
• Participate in the development and delivery of training for chapter mission staff, including onboarding, coaching, and professional development resources.
• Support chapters in adhering to wish standards, compliance requirements, safety guidelines, and documentation expectations.
• Promote a culture of excellence, learning, collaboration, and innovation across chapters and national partners.
• Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position.

Director, Wish Relations

• Manage and support a team of CRLs in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined measures and deliverables.
• Identify and partner with chapters experiencing leadership, mission delivery, financial and/or other performance challenges by providing guidance, and support in course-correcting their trajectory.
• Crafts and facilitates ongoing education for chapter CEOs.
• Sets new chapter CEOs up for success with a comprehensive and immersive multi-year on-boarding program. Designs, facilitates, and supports effective Board Chair and Board Member on-boarding and continuing education.
• Influence change and establish mutual accountability between national and chapter leadership to support individual chapter and network sustainability.
• Serves as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making.
• Sources, develops, curates, and maintains templates, tools, and best practices for chapter health and success, ensuring clarity, consistency, and applicability across the enterprise.
• Support CEOs in conducting an annual Employee Engagement Survey and support in action planning based on results.
• Supports the evolution of chapter and Make-A-Wish America governance policies and processes to meet changing needs.
• Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities
• Partners with Chapter Operations Support team to maximize chapter operational performance and effectiveness through the identification and development of value-add shared services.
• Partners with Wish Resources team to maximize wish enablement across the enterprise.
• Partners to review, refine, roll out and educate chapters on benchmarks and performance metrics.
• Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position.

Senior Director, Chapter Relations

Financial Planning and Analysis

• Lead the organization’s financial strategy, planning, budgeting, and forecasting.
• Oversee all accounting operations, including financial reporting, treasury, and investment management.
• Direct governance, compliance, audit processes, and risk management systems across the enterprise.
• Provide financial leadership and guidance to Board-level committees.
• Ensure excellence, quality, and alignment across chapter-facing shared financial services.
• Lead and develop a high-performing Finance & Operations team.
• Lead enterprise process improvement initiatives to enhance operational efficiency, reduce complexity, and strengthen cross-departmental alignment.
• Oversee organizational change management strategies to support smooth adoption of new systems, processes, and operating models.
• Act as a key partner in the development, execution, and tracking of the enterprise strategic plan.
• Champion strong internal controls, accurate financial reporting, and mission-aligned financial practices.

Chief Financial Officer

Account Manager

• Manages all aspects of a multimillion-dollar portfolio of national corporate accounts and their related cause campaigns and fundraising programs.
• Develops and enhances corporate partnerships through strategic planning, relationship building, strong interpersonal communication, collaboration, and negotiation skills. Conducts regular and sufficient communications with all stakeholders.
• Negotiates corporate contract renewals on behalf of Make-A-Wish and collaborates with legal counsel when necessary.
• Creates and maintains partnership activation plans, impact reports, marketing plans and appropriate stewardship for assigned portfolio.
• Analyze industry trends and market data, with a focus on marketing activation, employee engagement and corporate giving.
• Analyzes assigned portfolio annually according to performance, revenue, and in-kind resources generated, positive and widespread media exposure, and benefit to the corporate partner to determine return on investment and growth potential.
• Continually explore innovative ways to enhance national partnerships, to drive increased revenue and awareness for the organization.
• Manage and implement corporate activations for adherence to Foundation guidelines, BBB standards, and state mandated Commercial Co-Venture regulations.
• Protect the Make-A-Wish brand by providing overall guidance and direction to national partners by ensuring performance standards, Brand Guidelines, Better Business Bureau (BBB), Unrelated Business Income Tax (UBIT) and Potentially Inappropriate or Controversial Sponsors (PICS) requirements are upheld and represent the organization’s good name.
• Oversee successful local chapter implementation of national partner campaigns and in-kind programs through effective communication between chapters, national corporate partners, and National Make-A-Wish teams. Develop marketing templates/chapter support materials, gather chapter assets (stories, photos, media clips, etc.) and reports that can be shared with partners, and act as point of contact for any issues that arise with the partner.
• Enter and maintain information in Salesforce database and run reports related to corporate account portfolio.
• Participate in team meetings, providing insights and recommendations to enhance partnership strategies.
• Showcase leadership by taking lead on special projects and committees, as assigned.
• Performs other job-related duties, as assigned.

Lead Manager, Corporate Alliances

Manager

• Cultivates, manages, and grows long-term relationships with key contacts in the entertainment and sports industries to create meaningful wish fulfillment opportunities.
• Provides mentorship, direction, and performance management to direct reports; align team goals with national strategy and departmental priorities.
• Acts as a liaison between celebrity representatives, media partners, sports franchises, agents, and Make-A-Wish chapters and global affiliates to coordinate and facilitate wishes.
• Plans and executes highly curated, high-touch experiences involving public figures, ensuring alignment with brand values and organizational protocols.
• Collaborates with internal Make-A-Wish America and chapter/affiliate teams and external stakeholders to deliver consistent, exceptional experiences for wish families and partners.
• Secures in-kind and cash support from celebrity partners including tickets, souvenirs, merchandise, experiences, etc.in support of ESR team revenue goal of 1M+ annually.
• Maintains and supports decision making and solutioning in the Salesforce database, used for tracking wishes, celebrity account information, and communication workflows.
• Collaborates with Director to create and disseminate updated resources, toolkits, and best practices for chapters engaging with celebrities or coordinating wish experiences.
• Represents Make-A-Wish at high-visibility events and wish experiences (virtually or in person) as needed to ensure seamless execution and high-standard relationship management.
• Works with internal and external teams to gather stories and visuals from wish experiences for potential media and promotional use, obtaining all necessary approvals and releases.
• Collaborates with Make-A-Wish PR team and senior leadership to manage crisis communications involving celebrities or celebrity-related wishes, ensuring compassionate, timely, and mission-aligned messaging that protects the integrity and reputation of the organization.
• Acts as a subject matter expert for designated industry and relationships, and stewarding those gift relationships in partnership with the revenue team.
• Secures local volunteers and celebrity wish hosts to support events and/or wish fulfillments where personal attendance is not feasible.
• and maintains celebrity and talent contact profiles within the database.
• Performs other job-related duties and special projects as assigned.

Senior Manager, Entertainment & Sports Relations

Video Editor

• Demonstrate best-in-class design understanding, abilities and approach - bringing strategic, effective, efficient and creative solutions to all assigned video and animation projects
• Provide strong detail-oriented quality on all work, ensuring a high level of visual excellence in detail, execution and project strategy
• Build and maintain an in-depth understanding of all Make-A-Wish brand guidelines, video tools and resources – while continually exploring new creative approaches and solutions, when able
• Ability to understand video and animation strategies that ensures work supports and drives revenue-generating requirements
• Build collaborative relationships to ensure positive and proactive fulfillment of video and animation needs across the organization
• Maintain an in-depth understanding of the latest video and animation software.
• Work closely with the Creative Team Video Content and Production Manager to manage assigned project schedules, tasks and hours
• Support org-wide Canva and Data Asset Management (DAM) initiatives by developing brand materials, user trainings, best practices and enhancing system capabilities, as needed
• Manages video and animation freelancers and freelance projects, as needed

Manager, Video Editing, Animation

Project Manager

• Ability to prioritize and manage multiple projects from both a tactical and big‑picture perspective
• Strong problem‑solving skills, with a focus on improving processes, workflows, and team efficiency
• Ability to schedule, organize, and coordinate project efforts and resources effectively and thoughtfully
• Understanding of creative development processes across a variety of formats and channels
• Ability to facilitate productive discussions and clearly represent marketing and creative approaches to a range of stakeholders
• Strong written and verbal communication skills, with the ability to adapt communication style to different audiences
• Experience using data and reporting to communicate project status, key milestones, and performance indicators to leadership
• Ability to think creatively and critically while working collaboratively with diverse teams
• Experience in production and/or video management is a plus but not required

Project Management Manager

Events

• Help with event planning
• Execute Make-A-Wish special events
• Work with individual giving and corporate alliances

Events Intern

• Collaboratively build, execute and maintain strategies, processes and expertise that support Disney alliance storytelling priorities within the National office and chapters.
• Maintain and build out Disney alliance chapter storytelling guidance and examples, driving organizational implementation of Disney wish storytelling priorities.
• Lead proactive Disney wish story mining through review of pending wish spreadsheets and via direct outreach to chapters.
• Develops programs to engage multiple stakeholders with Make-A-Wish America cross departmentally, with Disney hometown chapters and via existing wish-granting programs.
• Track chapter activation of Disney campaign and storytelling implementation via website and social media monitoring.
• Align with Brand storytelling team to ensure organizational best practice sharing and cross department collaboration.

Manager, Corporate Alliances – Storytelling

Business Intelligence Developer

• Provides data consolidation and information collation services across all Enterprise Systems into a central repository for accurate reporting.
• Develops, implements, and executes data pipelines for integration between external sources of data and the Enterprise Data Warehouse.
• Uses various other ETL and reporting tools, writes code, and creates jobs for automation of tasks.
• Reviews business requirements to build or modify database queries to meet the organization's needs.
• Partners with stakeholders to ensure accurate, high-quality design and delivery of data in support of the Foundation’s analytics needs.
• Partners with Application and Technology peers to ensure accurate and efficient design of data integration and related reports and recommend new reporting strategies and application data improvements.
• Performs test cases to ensure routines meet stated business objectives before moving into a production environment.
• Performs analysis of data, maintains data-integration maps, and creates and performs data transformations on data, both in-place and in motion.
• Performs other job-related duties, as assigned.

Lead Manager, Business Intelligence Developer

• Leads Strategic Projects & Planning team to support MAW key Strategic Project Initiatives and Enterprise Strategic Planning. May require individual project support, as well as leading program of efforts.
• Support the Make-A-Wish® enterprise strategic planning process including discovering and synthesizing information from multiple sources to generate insights and recommendations on business strategies and opportunities.
• Provides leadership to business partners and facilitation of councils and development of strategic planning vision, process and tools across the National Office and Chapters, disciplines and practice that help generate and sustain successful outcomes.
• Support development of robust strategic plan for MAW America and partner with MAW Chapters to deploy.
• Tracks key strategic focus and initiative key performance indicators (KPIs) on a quarterly basis. Demonstrated ability to create clear, compelling, and visually engaging PowerPoint presentations tailored to diverse audiences, including executive leadership, cross-functional teams, and external stakeholders.
• Preparing for Quarterly internal reviews and helps facilitate updates with senior leadership and business partners. Working with internal communication for Board, Chapter and National leadership.
• Leads and manages a portfolio of strategic projects and initiatives that align with organizational leadership goals. Manages program execution to ensure adherence to budget, schedule, and scope. Leads team and helps develop and updates project plans including information such as project objectives, technologies, systems, specifications, schedules, funding, and staffing.
• Leads, develops and supports member(s) of the Strategy team by setting clear expectations, establishing priorities, and managing performance and professional growth and development.
• Guides innovation and change against evolving goals/business objectives and the enterprise strategic plan.
• Builds and drives the business case for innovation and organizational transformation.

Senior Manager, Strategy

• Lead the design, refresh, governance, and enterprise-wide communication of the multi-year Enterprise Strategic Plan, ensuring clarity, alignment, and sustained focus across all levels of the organization.
• Oversee the development and alignment of the Annual Operating Plan and enterprise performance indicators, ensuring strategic priorities translate into executable goals and measurable outcomes.
• Maintain visibility into organizational priorities, initiative interdependencies, and resource capacity to support informed decision-making and enterprise-level tradeoff discussions.
• Facilitate the Strategic Planning Council (SPC) by establishing meeting cadence and agendas; developing executive-ready materials and presentations (including internal and external business reviews); facilitating discussions with ELT, SPC, and LCLT leadership; and delivering clear pre- and post-meeting communications, decisions, and follow-ups.
• Deliver quarterly and annual strategic and operational performance reviews for senior leadership and the Board, translating complex data into clear insights, risks, and recommendations.
• Establish and sustain enterprise governance frameworks that ensure disciplined prioritization, initiative alignment, and accountability across functions and leadership forums.
• Guide senior leaders through strategic scenario modeling, long-range planning, and complex decision-making, supporting organizational alignment during periods of change and transformation.
• Translate environmental insights, organizational data, and strategic analyses into clear, compelling narratives tailored for diverse audiences, including All Staff, SLT/Director forums, SLT and ELT meetings, and other enterprise leadership venues.
• Lead the creation of executive-ready materials, strategic narratives, presentations, and decision frameworks that support alignment, transparency, and effective leadership communication.
• Partner across departments to drive shared understanding of enterprise priorities and ensure operational plans, functional strategies, and investments reinforce organizational objectives.
• Oversee the development and use of dashboards, KPIs, and performance management tools that enable data-driven decision-making and ongoing visibility into strategic progress.
• Implement structured change management practices to support adoption, sustainment, and enterprise-wide engagement with strategic priorities and transformation initiatives.
• Provide strategic and operational support to the Belonging & Community Council, including end-to-end meeting preparation, facilitation, development of materials, and post-meeting documentation and communications; ensure alignment with enterprise strategy and consistency with other governance councils.
• Support and coordinate People and Wish subgroups by aligning inputs, tracking action items, and ensuring clear communication, follow-through, and integration with broader enterprise priorities.
• Lead, develop, and support members of the Strategy team by setting clear expectations, prioritizing work, and managing performance, growth, and professional development.

Senior Director, Strategy & Innovation

Communications

• Serve as a trusted strategic advisor to the CEO and senior leadership team
• Provide counsel on message framing, tone, and timing for high-stakes communications
• Develop and maintain a consistent, authentic executive voice aligned with mission, values, and strategy
• Draft and edit executive communications including speeches, remarks, talking points, letters, emails, etc.
• Align executive communications with organizational priorities
• Anticipate and build communication that support leadership during periods and moments of growth, transformation, or uncertainty
• Shape executive messaging that fosters transparency, trust, and engagement across all stakeholder groups
• Prepare executive and board communications for meetings, retreats, and governance milestones
• Translate strategic and financial information into clear, accessible materials for board audiences
• Ensure consistency between executive messaging and organizational brand and positioning
• Partner with legal, marketing, and leadership teams to mitigate risk and protect organizational credibility
• Reinforce cultural expectations and leadership behaviors during transitions
• Partner closely with development, marketing, brand, legal, HR, and function senior leadership teams
• Integrate executive communications into broader strategic imperatives and Belonging and CommUNITY initiatives
• Gather feedback and assess effectiveness of executive communications
• Refine strategies based on engagement, outcomes, and organizational feedback
• Regularly assess value and impact of executive communications
• Collaborate and regularly align with Manager, Internal Communications to ensure message consistency across employees and employee resource groups

Director, Executive Communications

Vice President

• Use a systems thinking approach to lead development of action and resource allocation plans to advance health equity and social determinants of health
• Develop regional, state and national partnerships that leverage public and private resources to deepen and accelerate impact
• Strengthen data, evaluation and accountability systems to build a culture of results-based leadership
• Lead day-to-day development and execution of the Foundation’s strategic direction, ensuring evidence, data and community voice drive design and implementation
• Develop and inspire a diverse program team, maximizing individual and cross-organizational talents in support of our mission while maintaining focus on strategy
• Lead creation of the annual operational plan and support budget planning, coach staff and teams toward successful outcomes
• Foster teamwork, empowerment, innovation and accountability with the Strategy and Innovation team and across National Office functions and Chapters
• Leverage data and perspectives across stakeholders in the development and implementation of our CommUNITY and Belonging strategy and related initiatives/outcomes
• Foster the growth of and strengthen the application of leadership change management
• Activate cross-enterprise partnerships, engaging Wish children and families, National and Chapter Boards, Donors, Partners and employees in collective actions that deliver growth in Wish and Revenue growth, enhance Capabilities and Inspire our employees
• Ensure that the organization’s strategies effectively support and leverage the federated model
• Leading internal communications to promote strategies and strategic direction while building understanding and commitment to the strategies across stakeholders and the enterprise
• Building executive communication strategies across forums and communication resources/tools
• Lead the Communications team to deliver communication and build understanding across functions and geographies – including Chapter and National Office
• Leverage communications to build stakeholder commitment
• Lead day-to-day development and execution of the Make-A-Wish strategic direction, ensuring evidence, data and community voice drive design and implementation
• Maintain an external focus and an innovative mindset to ensure we understand and anticipate trends in innovation
• Generate new ideas and approaches by developing a strong understanding of why and how
• Step outside of comfort zone and traditional ways of thinking to effectively challenge the status quo and build new paths and partnership to potentially successes
• Generate strategic solutions and directly support our foundation imperatives while leverage and incorporating stakeholder input/perspective and the tenants of an organization grounded in community values and belonging
• Regularly analyze industry competitors and peers to be familiar with industry and organization knowledge to identify trends, issues, and opportunities in the marketplace.

VP Strategy and Transformation

Social Media Manager

• Define and evolve the national social media strategy to drive fundraising, mission delivery, and brand engagement.
• Lead social media engagement strategies for executive leadership and board members to position Make-A-Wish as a nonprofit thought leader.
• Serve as the primary social media contact for national brand partners, leading strategic planning and high-impact campaigns.
• Act as a social media advocate across the organization, ensuring integration into partnerships, initiatives, and campaigns.
• Support and activate influencer engagement and virtual fundraising initiatives—including online auctions, sweepstakes, and digital campaigns—in partnership with the Director, Digital & Social, to maximize reach and revenue for brand and corporate campaigns and initiatives.
• Cultivate relationships with influencers and content creators to amplify fundraising campaigns and brand activations.
• Build and maintain cross-functional relationships with chapters and internal teams; advise and train chapter practitioners on best practices.
• Oversee Make-A-Wish America’s presence across Facebook, Instagram, LinkedIn, YouTube, TikTok, Threads, and X.
• Direct teams and agencies in creating, curating, publishing, and managing content aligned with brand guidelines and partner requirements.
• Spearhead innovative content strategies, including live coverage of wishes, campaigns, and events.
• Ensure consistency, compliance, and impact of brand and sponsor-generated content.
• Establish KPIs, monitor analytics, and implement continuous improvement to maximize ROI and audience growth.
• Design and manage enterprise-level social media dashboards, delivering actionable insights to leadership.
• Supervise the Manager, Social Media, providing mentorship and professional development.
• Manage agency relationships and contracts for social marketing campaigns.
• Identify emerging platforms, tools, and trends to expand reach and engagement.
• Perform additional job-related duties as assigned.