Make-A-Wish America

Financial Planning and Analysis

• Supports chapters in accounting functions to ensure accurate and timely processing.
• Reviews and approves donation batches that have integrated to NetSuite (financial system) from Salesforce (donor processing system).
• Prepares bank reconciliations and balance sheet reconciliations.
• Review trial balance for accuracy and completeness.
• Records and posts journal entries for monthly financial activity.
• Prepares and analyzes financial reporting package including monthly variance report.
• Reviews, researches, and analyzes data. Responds to inquiries from chapter staff.
• Assists with gathering of information and documents for annual audit process. Helps prepare chapter’s audit workbooks and is point of contact for assigned chapters.
• Assists with creating custom reports and queries in NetSuite, Salesforce, and/or Excel, as requested.
• Builds and maintains relationships with chapters.
• Leads month end close process, runs meetings, and serves as main point of contact for portfolio of chapters.
• Identifies ways to improve processes to be more efficient and effective.
• Provides support and direction for Accountants and Support Team Staff.
• Performs other job-related duties, as assigned.

Senior Accountant – Shared Financial Services

• Serves as the relationship manager responsible for managing all financial reporting aspects for a portfolio of chapters that have elected to use Shared Financial Services (SFS) including preparing monthly financial statements, reconciling and analyzing various accounts, and preparing or reviewing financial documentation.
• Leads and manages member(s) of the accounting team which includes setting expectations, providing feedback, managing workload, ensuring consistent response times and delivery of results.
• Manages and oversees chapter’s financial needs including bank/investment reconciliations, balance sheet reconciliations, and the creation/approval of journal entries.
• Reviews internal and external financial statements, ensuring monthly close is accurate and timely, as well as confirming all variances have been documented and explained.
• Monitors chapter performance against budget and national benchmarking metrics informing chapter leadership of significant variances.
• Monitors chapter’s accounting activity to ensure appropriate recording of revenue and payments agrees to both GAAP and MAW policies.
• Works with the Salesforce system to ensure appropriate coding and reporting of chapter revenue streams.
• Serves as primary liaison, building and maintaining relationships, with assigned portfolio of chapters. Provides reports, queries, and analysis to chapters for account activity, revenue, expenses, etc.
• Assists chapter in preparation of annual budget.
• Acts as key staff person in annual internal and external audit process communicating with National Office, Chapters, and external auditors.
• Facilitates review and evaluation of time and use studies used in allocating the indirect costs of the chapters.
• Performs other job-related duties, as assigned.

Lead Manager, Accounting – Shared Financial Services

Learning and Development

• Develop, lead, and institutionalize an enterprise wide leadership, learning, and organizational development strategy aligned to Make-A-Wish’s strategic plan and annual priorities.
• Serve as a trusted advisor to senior and executive leaders on leadership capability, talent development, culture, and organizational effectiveness.
• Build multi year roadmaps for leadership development, succession planning, workforce capability, and organizational design.
• Design and implement tiered, Make-A-Wish–branded leadership development experiences for emerging leaders through executives.
• Establish leadership competency models and behavioral expectations aligned to mission, values, and culture.
• Create executive coaching, high potential, and succession ready development experiences in partnership with HR Business Partners and senior leaders.
• Implement and sustain enterprise leadership assessments (e.g., EQ/360 tools) to inform development, coaching, and succession strategies.
• Lead organization design and effectiveness initiatives, including structure, role clarity, spans and layers, and team effectiveness.
• Partner on enterprise change management efforts tied to major initiatives, transformations, and strategic priorities.
• Facilitate leadership offsites, team effectiveness sessions, and cross functional working forums as needed.
• Design and institutionalize an enterprise Career Growth Model, including career pathways, critical experiences, and development opportunities.
• Partner with executive leaders and HR Business Partners to lead biannual, cross functional national talent and succession planning processes.
• Identify organizational capability gaps and design targeted strategies to strengthen leadership bench strength and internal mobility.
• Oversee the design and delivery of blended learning solutions (facilitated, virtual, digital, cohort based) grounded in adult learning principles.
• Curate and integrate internal and external learning resources, including certifications, executive programs, and leadership tools.
• Facilitate enterprise learning programs and workshops across the National Office and Chapters, modeling inclusive and mission aligned facilitation practices.
• Guide the effective use of learning and change technologies (e.g., LMS, LXP, talent platforms) to support scalable learning and development.
• Continuously evaluate learning programs, tools, and vendors for quality, relevance, scalability, and impact.
• Manage external partners and vendors to support enterprise learning and development goals.
• Reinforce Make-A-Wish values through leadership behaviors, development programs, and learning experiences.
• Embed inclusion, belonging, and leadership accountability into leadership and talent development initiatives.
• Support broader engagement and culture building efforts in partnership with People & Culture leadership.
• Define success metrics such as leadership bench strength, internal promotion rates, succession readiness, engagement scores, and program effectiveness.
• Use data and insights to continuously improve programs and demonstrate ROI.
• Build executive level dashboards and reporting to communicate talent development outcomes and organizational impact.

Director, Learning and Organizational Development

Public Relations

• Lead and execute public relations strategy, including proactive media outreach, reputation management, leadership engagement, and consistent on-message storytelling across traditional and emerging platforms.
• Provide strategic public relations consultation to chapters to strengthen local media engagement while ensuring national alignment and consistency.
• Identify and assess emerging issues and reputational risks, and partner with leadership to define and execute appropriate communications strategies and solutions.
• Lead public relations strategy for national corporate partnerships and brand activations, including co-branded announcements, executive messaging, and coordinated media engagement with internal and external stakeholders.
• Partner with the Senior Manager, Digital & Social to develop and execute integrated social, owned, and earned media strategies that amplify key campaigns and ensure cohesive audience experiences.
• Assign, prioritize, and manage media opportunities, and develop, review, and approve talking points, speeches, presentations, and supporting materials.
• Serve as a spokesperson and lead contact for significant media interactions, and build and maintain strong national and regional media relationships.
• Ensure alignment and consistency across chapter and national communications strategies, practices, and all public-facing and internal materials, including adherence to voice and brand standards.
• Lead measurement and analysis of earned media performance using monitoring tools and reporting frameworks to inform strategy, assess impact, and guide leadership decision-making.
• Oversee day-to-day operations of the National Communications team, including planning, budgeting, staffing, and agency management.
• Foster a high-performance culture through clear goal-setting, accountability, performance management, professional development, and compensation administration.
• Monitor shifts in the media, cultural, and communications landscape and apply emerging approaches and best practices to continuously evolve strategies, storytelling, and engagement models.

Senior Manager, Brand Communications, PR

Manager

• Manages a portfolio of and a team that supports $15M+ of in-kind programs for chapters, ensuring utilization of donated goods, services, and use of facilities by national corporations to reduce chapter cash expenses and/or staff labor.
• Identifies and develops new corporate in-kind programs in collaboration with Corporate Alliances leadership and staff, ensuring clear expectations, goals, and processes are identified for each program, supporting and engaging in fundraising conversations.
• Orchestrates and assesses needs for chapter trainings and resources to maximize in-kind utilization and develops and delivers these resources.
• Analyzes and reports on chapter grants and in-kind programs, including developing impact reports for Make-A-Wish leadership, and working with Finance, Donor Care, I/T to ensure accurate tracking and reporting organization-wide.
• Leads team of specialists in the management and facilitation of cash and in-kind programs, which includes supporting and advising chapter staff in their use of centralized resources, working with and stewarding in-kind sponsors.
• Selects, manages, and evaluates 3rd party travel management company responsible for booking mileage award travel for wish trips.
• Performs other job-related duties as assigned.

Lead Manager, Chapter Advancement

Director

• Manage and support the team in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined deliverables.
• Serve as a trusted mission program advisor to chapter CEOs and mission leaders to engage in strategy conversations and support leaders on high change periods.
• Implement a defined shared service model to support chapter wish granting and provide strategic consultation to mission leaders and program staff.
• Develop annual strategies to continue to leverage the power of the network and chapter talent through chapter-to-chapter collaboration and support.
• Evaluate and allocate strategic resource investments with measured ROI.
• Facilitate cross chapter workgroups and forums to share best practices, address common challenges, and disseminate scalable tools and resources.
• Serve as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making.
• In collaboration with VP and Sr. Director for Mission Advancement sources, develops, curates, and maintains templates, tools, and best practices for enterprise-wide use, ensuring clarity, consistency, and applicability across chapters.
• Support chapters in implementing wish related components of local and enterprise strategic plans.
• Support chapters in achieving KPIs related to wish journey and wish experience. Analyze mission data, dashboards, and operational trends to elevate insights, identify gaps, and recommend improvements.
• Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities.
• Partner in content creation for national conferences, Board and CEO trainings, meetings, and summits to strengthen the network and our mission.
• Partner with CRLs, Mission, Volunteer Engagement and Chapter Operations Support teams to activate resources for distressed chapters.
• Participate in the development and delivery of training for chapter mission staff, including onboarding, coaching, and professional development resources.
• Support chapters in adhering to wish standards, compliance requirements, safety guidelines, and documentation expectations.
• Promote a culture of excellence, learning, collaboration, and innovation across chapters and national partners.
• Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position.

Director, Wish Relations

• Manage and support a team of CRLs in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined measures and deliverables.
• Identify and partner with chapters experiencing leadership, mission delivery, financial and/or other performance challenges by providing guidance, and support in course-correcting their trajectory.
• Crafts and facilitates ongoing education for chapter CEOs.
• Sets new chapter CEOs up for success with a comprehensive and immersive multi-year on-boarding program. Designs, facilitates, and supports effective Board Chair and Board Member on-boarding and continuing education.
• Influence change and establish mutual accountability between national and chapter leadership to support individual chapter and network sustainability.
• Serves as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making.
• Sources, develops, curates, and maintains templates, tools, and best practices for chapter health and success, ensuring clarity, consistency, and applicability across the enterprise.
• Support CEOs in conducting an annual Employee Engagement Survey and support in action planning based on results.
• Supports the evolution of chapter and Make-A-Wish America governance policies and processes to meet changing needs.
• Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities
• Partners with Chapter Operations Support team to maximize chapter operational performance and effectiveness through the identification and development of value-add shared services.
• Partners with Wish Resources team to maximize wish enablement across the enterprise.
• Partners to review, refine, roll out and educate chapters on benchmarks and performance metrics.
• Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position.

Senior Director, Chapter Relations

• Lead the organization’s financial strategy, planning, budgeting, and forecasting.
• Oversee all accounting operations, including financial reporting, treasury, and investment management.
• Direct governance, compliance, audit processes, and risk management systems across the enterprise.
• Provide financial leadership and guidance to Board-level committees.
• Ensure excellence, quality, and alignment across chapter-facing shared financial services.
• Lead and develop a high-performing Finance & Operations team.
• Lead enterprise process improvement initiatives to enhance operational efficiency, reduce complexity, and strengthen cross-departmental alignment.
• Oversee organizational change management strategies to support smooth adoption of new systems, processes, and operating models.
• Act as a key partner in the development, execution, and tracking of the enterprise strategic plan.
• Champion strong internal controls, accurate financial reporting, and mission-aligned financial practices.