Manager, Entertainment and Sports Relations

Make-A-Wish America

Manager overseeing celebrity and sports relations at Make-A-Wish America, coordinating logistics of wishes with key industry partners. Requires project management experience and dedication to high-quality service.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $61,916 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing logistics and relationships within the sports and entertainment sectors, ensuring tailored wish experiences for children and families. Proficient in project management and CRM tools, with a strong focus on customer service and collaboration.

Highest-signal resume keywords

Project ManagementCustomer ServiceSalesforce CRMEvent PlanningRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementEvent PlanningLogistics CoordinationCustomer ServiceData Reporting

Soft Skills

EmpathyProfessionalismResponsivenessCollaborationIndependence

Tools & Technologies

SalesforceMicrosoft Office Suite

Industry Keywords

Nonprofit OrganizationsEntertainmentSportsTalent ManagementEvent Production

About the role

Key responsibilities & impact

Manages the fulfillment of celebrity and sports-related wishes, acting as a primary point of contact between Make-A-Wish chapters and talent representatives, including agents, publicists, and team PR managers.
Delivers high-touch customer service to Make-A-Wish chapters and international affiliates, ensuring all logistics are handled with empathy, professionalism, and responsiveness.
Coordinates multiple aspects of the wish experiences, including scheduling, talent communication, onsite support (where-needed), and contingency planning.
Builds and maintains relationships with key entertainment and sports contacts to support ongoing and future wish opportunities.
Ensures that wish experiences are tailored to the unique needs and preferences of each wish child and family, with close attention to medical, mobility, or scheduling requirements.
Leads cross-functional planning and logistics for wishes involving athletes, celebrities, influencers, or media properties, ensuring alignment with Make-A-Wish brand values.
Maintains and updates Salesforce CRM records, tracking wish statuses, follow-ups, and industry engagement; generates reports to support planning and workload management.
Attends select events and wish experiences, providing onsite support and relationship management when appropriate; identifies and deploys local volunteers when travel is not feasible.
Collaborates with internal and external teams to gather stories and visuals from wish experiences for potential media and promotional use, obtaining all necessary approvals and releases.
Creates and maintains celebrity and talent contact profile database.

Requirements

What you’ll need

Bachelor’s degree in Communications, Public Relations, Event Planning, or a related field required.
Minimum of 5 or more total years of professional experience
3+ years of specialized experience working in the sports, entertainment, event production, or talent management industries
Proven project management responsibilities and experience.
Experience working in or alongside nonprofit organizations is highly desirable.
Proficiency in Microsoft Office Suite is required; experience with Salesforce or other CRM tools is strongly preferred.
Ability to work independently and thrive in a remote-first environment with a collaborative, mission-driven team.

Benefits

Comp & perks

Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability*, Long Term Disability* and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
Competitive PTO starting at 15 days, with enhanced time off for senior roles
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave
Employee Awards and Recognition Programs
Individual and Leadership Development
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets