Donor Care Specialist

Make-A-Wish America

Specialist overseeing donor care data processing at Make-A-Wish America. Ensuring accuracy and exceptional customer service for donors and chapters.

Posted 6/25/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $51,171 - $54,000 per yearWebsite

About the role

Key responsibilities & impact

Oversees day to day entry and processing of constituent and donor data into CRM in a timely manner with a high degree of accuracy.
Works directly with leadership to complete special projects and ensure all work is completed timely and accurately.
Work with leadership to update, enforce, and provide input on all processes and procedures within the donor care function.
Ensures an exceptional level of customer service is provided to donors, general public and chapters.
Responsible for training and management of external vendor partners, ensuring accuracy and timely completion of tasks.
Serves as primary point of contact for outsourced customer service agent; answers questions and manages escalated issues, questions and concerns.
Performs and oversees data entry, importing and processing of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding.
Leads whitemail and ACH gift batch entry, review and processing in CRM. Manages process improvements in these areas.
Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean-up of donor and gift data as needed.
Ensures returned mail and matching gift request forms are processed appropriately and in a timely manner.
Completes complex helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public.
Guarantees that all service level agreements are met and assesses chapter needs to achieve satisfaction.
Assists with the tracking and distribution of funds to Make-A-Wish Chapters.
Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Donor Care Manual as needed.
Completes and stays up to date with the latest trainings and best practices.
Leads team in process improvement for the following activities: importing; donor acknowledgement; gift coding, batching, and general data entry; NetSuite integration; monthly reconciliation; special gift procedures (stock, pledges, matching gifts).
Leads training of internal teams and chapter staff on data entry, management and cleanup best practices.
Manages, performs and trains others in routine data cleanup tasks to maintain data integrity enterprise wide.
Assist other teams with Fundraising initiatives as needed.
Performs other related job duties, as assigned.

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience in related field required.
Working knowledge of nonprofit organizations is required.
2 or more years of experience required, with 1-2 years of experience in non-profit environment preferred.
Strong experience working with Microsoft Excel required.
Experience with Salesforce NPSP software required.
Minimum 1 - 2 years of customer service or donor-facing experience is preferred.

Benefits

Comp & perks

Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability*, Long Term Disability* and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
Competitive PTO starting at 15 days, with enhanced time off for senior roles
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave
Employee Awards and Recognition Programs
Individual and Leadership Development
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrydata processingdata cleanupgift codingprocess improvementcustomer servicedonor managementrelationship managementmonthly reconciliationhelpdesk tasks

Soft Skills

leadershipcommunicationorganizational skillstrainingproblem-solvingattention to detailcustomer satisfactionteam collaborationtime managementadaptability

Certifications

Bachelor’s Degreenonprofit management certification