German-Speaking Technical Support Specialist
apply2day
Customer Support
Maintenance of Way Equipment Services
contract
Posted on:
Origin: • 🇦🇿 Azerbaijan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.
- Diagnose and resolve customer issues related to e-payment transactions, account management, and technical problems.
- Maintain a deep understanding of our payment products and services to provide accurate information and support to customers.
- Accurately document customer interactions, issues, and resolutions in our CRM system.
- Identify and escalate critical issues to the appropriate departments, providing insights and suggestions for improvement.
- Stay updated on new features, industry trends, and best practices through continuous learning and training.
- Ensure all customer interactions comply with company policies, industry regulations, and data privacy standards.
Requirements
- C1 level of proficiency in both English and Turkish (written and spoken) is required.
- Previous experience in customer support, preferably in the fintech or financial sector, is highly desirable.
- Proficient in using CRM software and help desk tools.
- Excellent verbal and written communication skills; ability to explain complex concepts clearly and concisely.
- Strong analytical and troubleshooting skills with a proactive approach to resolving issues.
- Demonstrated ability to provide excellent customer service and maintain a customer-centric mindset.
