Customer Support

• Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.
• Diagnose and resolve customer issues related to e-payment transactions, account management, and technical problems.
• Maintain a deep understanding of our payment products and services to provide accurate information and support to customers.
• Accurately document customer interactions, issues, and resolutions in our CRM system.
• Identify and escalate critical issues to the appropriate departments, providing insights and suggestions for improvement.
• Stay updated on new features, industry trends, and best practices through continuous learning and training.
• Ensure all customer interactions comply with company policies, industry regulations, and data privacy standards.

Customer Support

Senior Agent, Customer Service, Russian Speaker

Senior Customer Service Agent, Russian Speaker

Bilingual Customer Support, Turkish/English – Music Streaming