French Customer Support Advisor
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German-Speaking Technical Support Specialist
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full-time
Posted on:
Origin: • 🇬🇷 Greece
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle incoming technical support requests via phone, email, and chat.
- Utilize problem-solving skills to troubleshoot issues efficiently.
- Build and maintain positive relationships with customers through effective communication.
- Document all interactions accurately within the CRM system.
- Collaborate with team members to enhance service delivery and resolve challenges.
- Follow established procedures and enhance knowledge of product updates.
Requirements
- Fluency in German (C1-C2) and very good command of English (B2).
- Technical knowledge and experience in a support role is preferred.
- Proficient in MS Office and ability to navigate CRM systems.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities and attention to detail.
- A customer-focused mindset with a passion for helping others.
- Ability to work independently and as part of a team.
