apply2day

German-Speaking Technical Support Specialist

apply2day

full-time

Posted on:

Location: 🇬🇷 Greece

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Job Level

Mid-LevelSenior

About the role

  • Handle incoming technical support requests via phone, email, and chat.
  • Utilize problem-solving skills to troubleshoot issues efficiently.
  • Build and maintain positive relationships with customers through effective communication.
  • Document all interactions accurately within the CRM system.
  • Collaborate with team members to enhance service delivery and resolve challenges.
  • Follow established procedures and enhance knowledge of product updates.

Requirements

  • Fluency in German (C1-C2) and very good command of English (B2).
  • Technical knowledge and experience in a support role is preferred.
  • Proficient in MS Office and ability to navigate CRM systems.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving capabilities and attention to detail.
  • A customer-focused mindset with a passion for helping others.
  • Ability to work independently and as part of a team.
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