Magnificent Differences Consulting, LLC

Representative

• Engage directly with clients, addressing their inquiries and concerns
• Resolve customer issues and concerns via phone, web, or e-mail correspondence
• Process applications, application audits, and other related work in a timely and accurately
• Provide guidance regarding certification pathways and eligibility requirements
• Maintain accurate customer database
• Work with department(s) to develop and facilitate customer communications
• Maintain knowledge on company policies and program updates
• Enhance and document processes and procedures as required
• Maintain high levels of professionalism and phone etiquette

Client Care Representative – Temp

General

• Supports the development, delivery, and continuous improvement of global POCUS educational programs and community learning resources.
• Focus on operational execution, content coordination, and stakeholder engagement.
• Assist in the development and coordination of educational offerings ensuring timely delivery and content accuracy.
• Manage day-to-day communications, application processing, data tracking, and reporting for the PEP program.
• Support outreach and promotional efforts to engage educational partners.
• Collaborate with subject matter experts and marketing teams to maintain educational materials.
• Collect and analyze program metrics and prepare summary reports for decision-making.

POCUS Education Programs Specialist – Temp

• Serve as system administrator for AMS, LMS, and CRM platforms, configuring access, managing permissions, and overseeing day-to-day functionality
• Conduct regular system audits to identify issues with data syncs, platform updates, integrations, and platform performance
• Support yearly event registration, collaborating with colleagues, tracking registration and vendors attendance, printing badges, and managing all registration needs
• Provide timely support to members and staff who are experiencing access issues, navigation challenges, and system errors
• Serve as a liaison between end users and technology vendors to translate functional needs into technical solutions
• Deliver systems walkthroughs and internal documentation to ensure consistent and accurate use across departments
• Administer role-based access controls, user authentication settings, and permission structures
• Identify and escalate any potential data security concerns and coordinate with vendors on system updates, patching and vulnerability resolution, including testing after completion
• Follow best practices in data governance, privacy protocols, and audit documentation across platforms
• Develop and maintain dashboards, reports, and system records for internal use and member-facing metrics
• Maintain system documentation, process flows, SOPs, and user guides to support consistent use across departments
• Manage all council, committee, accreditation, and member rosters, ensuring data accuracy and report automation
• Coordinate with third-party vendors and managed service providers for platform support, issue resolution, updates, and enhancements
• Document system needs and use cases, participate in discovery and implementation projects, and manage update/upgrade timelines; Represent membership system needs in broader organizational discussions around platform optimization and adoption
• Support system related projects small-scale system projects from discovery to implementation, including vendor coordination, documentation, testing, and user communication

Information Systems Specialist

Human Resources

• Serve as the primary point of contact for the HR Services inbox by triaging employee and client requests, resolving routine inquiries, and escalating complex issues as appropriate.
• Support payroll administration by auditing timesheets, validating payroll data, reconciling benefit deductions, preparing retirement contribution files, and identifying discrepancies prior to payroll processing.
• Administer employee benefits, including enrollments, qualifying life events, invoice reconciliation, carrier issue resolution, benefits audits, and ongoing maintenance to ensure the accuracy of employee elections and deductions.
• Support the implementation, administration, and continuous improvement of HR programs, technology platforms, and operational initiatives, including HRIS implementations, performance management programs, and other client projects.
• Coordinate HR projects by tracking milestones, following up with stakeholders, documenting processes, maintaining standard operating procedures, and ensuring implementation activities remain on schedule.
• Audit HR, payroll, benefits, and HRIS data to identify discrepancies, research root causes, recommend corrective actions, and maintain data integrity across systems.
• Prepare reports, dashboards, workforce metrics, and supporting documentation for client meetings, compliance activities, audits, and operational decision-making.
• Support multi-state employment administration by coordinating state tax registrations, unemployment accounts, payroll tax setup, local jurisdiction registrations, and related employment requirements for clients operating in multiple jurisdictions.

HR Services Specialist – Temporary

• Execute day-to-day HR operations for assigned client organizations, including employee relations, payroll administration, benefits administration, compliance activities, performance management, and core HR administration.
• Serve as the primary HR point of contact for employees and managers, independently researching issues, resolving concerns, and providing guidance within established authority.
• Own payroll administration and oversight for assigned client organizations, ensuring payroll activities are executed accurately, timely, and in compliance with applicable requirements.
• Manage employee relations matters, including issue intake, investigations, documentation, corrective action, performance counseling support, and manager guidance through sensitive situations.
• Administer employee benefits programs, including enrollments, qualifying life events, terminations, audits, reconciliations, and employee communications.
• Supervise, coach, and support HR Services staff to ensure high-quality service delivery, professional development, and accountability.
• Provide coaching and guidance to managers on employee relations, performance management, policy interpretation, and employment practices.
• Support performance management processes, including performance reviews, corrective action, performance improvement plans, and manager accountability.
• Execute compliance activities and maintain accurate, complete, and audit-ready employee records, documentation, reporting, and required filings.
• Maintain accurate HRIS, payroll, benefits, and employee data across all required systems.
• Execute HR project work, including handbook updates, policy revisions, organizational changes, audits, and HR due diligence support.
• Prepare HR documentation, reports, communications, and training materials for internal and client-facing use.
• Other duties assigned.

HR Manager

Accounting Manager

• Receive, review, code, and process vendor invoices through Bill.com and QuickBooks; ensure invoices are accurately coded, approved, and paid in a timely manner.
• Review employee timesheets for completeness, accuracy, and policy compliance; research and resolve discrepancies with managers and employees.
• Enter and maintain payroll-related changes, including compensation updates, deductions, garnishments, employee data changes, and terminations.
• Prepare payroll support documentation and conduct payroll audits to ensure accuracy prior to processing.
• Upload payroll reports and supporting documentation to client and internal file repositories.
• Calculate, verify, and submit retirement plan contributions; reconcile retirement deductions and supporting records.
• Enter and maintain employee information across payroll, HRIS, benefits, and retirement systems.
• Review benefit invoices, enrollment records, and payroll deductions for accuracy; resolve discrepancies with carriers, vendors, and internal stakeholders.
• Support benefits administration activities, including new hire enrollments, qualifying life events, and annual open enrollment.
• Audit payroll, benefits, retirement, and accounts payable transactions to identify discrepancies and ensure accuracy before final processing.
• Maintain organized payroll, benefits, retirement, accounts payable, and employee records in accordance with established procedures and recordkeeping requirements.
• Document processes, maintain procedural guides, and identify opportunities to improve efficiency, accuracy, and consistency across payroll, benefits, retirement, and accounts payable workflows.
• Deliver responsive, professional customer service to employees, managers, clients, vendors, and benefit providers; respond to inquiries, resolve issues, and provide timely follow-up and support.

Accounting Coordinator

• Oversee daily accounting operations
• Lead the monthly financial close process
• Review account reconciliations and journal entries
• Prepare and analyze financial reports
• Maintain fixed asset records
• Support annual audits