Senior Benefits Manager
Cambium Learning Group
VIP Manager – iGaming
Magic Eden
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and manage long-term relationships with high-value players, ensuring personalized incentives, proactive service, and maximizing their engagement for lifetime value.
- Identify, onboard, and nurture emerging VIPs through data-driven player segmentation and targeted outreach campaigns.
- Collaborate with marketing, product, and operations teams to design and deliver tailored promotions, events, and experiences for VIP players — both online and in person.
- Monitor player behavior, activity, and feedback to anticipate needs, identify churn risks, and implement retention strategies.
- Act as the internal advocate for VIPs, coordinating with support, payments, risk, and compliance teams to deliver a seamless, white-glove experience.
- Organize and attend VIP hospitality events, tournaments, and exclusive experiences to strengthen player relationships.
- Track and report on key VIP metrics (e.g. retention, net gaming revenue, engagement frequency, satisfaction) and make recommendations for continuous improvement.
Requirements
- 3+ years of experience in VIP management, player relations, or account management within an iGaming, casino, sportsbook, or luxury customer environment.
- Proven track record in building strong relationships with high-value customers and delivering personalized service that drives loyalty and retention.
- Strong understanding of iGaming operations, player behavior, and responsible gaming principles.
- Excellent communication and interpersonal skills with the ability to connect authentically and confidently with diverse audiences.
- Comfortable working with CRM and analytics tools to track player performance, segmentation, and campaign effectiveness.
- A collaborative, hands-on approach — able to operate autonomously while partnering cross-functionally with marketing, product, and compliance teams.
- Passion for iGaming, entertainment, and delivering world-class customer experiences
Benefits
- A fast-paced and collaborative environment
- Competitive compensation and equity options
- Flexible PTO
- Comprehensive health, dental and vision plans
- Wellness and work from home allowance
- Remote-first company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VIP managementplayer relationsaccount managementdata-driven player segmentationretention strategieskey VIP metrics trackingcustomer loyaltypersonalized servicecampaign effectivenessresponsible gaming principles
Soft skills
relationship buildingcommunication skillsinterpersonal skillscollaborative approachhands-on approachautonomous operationauthentic connectionconfidenceadaptabilitycustomer experience focus
