Magic Eden

Operations

• Support players in a fast-paced sportsbook environment, helping them navigate bet settlements, deposits and withdrawals, promotions, and general platform support.
• Provide high-quality customer support to players, resolving casino and sportsbook-related issues quickly and effectively.
• Troubleshoot account matters including deposits, withdrawals, bet settlements, voids, and promotional credits.
• Assist players with questions about bet types (singles, parlays, accumulators), and settlement rules.
• Work closely with operations, trading/risk, product, and engineering teams to identify and escalate edge cases.
• Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations.
• Monitor, assess, and respond to risk alerts to ensure timely mitigation of potential threats
• Ensure compliance with company policies and applicable gaming regulations
• Assist in building and refining support processes, help center articles, and internal SOPs related to sportsbook operations.
• Monitor player sentiment and flag opportunities to improve the user experience.
• Support the team during high-volume sporting events, ensuring rapid and accurate communication.
• Adapt to a dynamic environment and step into additional duties as assigned.

Operations Associate – Casino & Sports

Product Designer

• Act as the primary hands-on designer for our sports betting platform
• Define and drive the overall product design vision and strategy
• Lead the design of major features
• Collaborate closely with Product and Engineering leadership
• Elevate the team through mentorship
• Establish and refine design processes

Operations Associate – Casino & Sports

Lead Product Designer, Sportsbook