Magic Eden

Customer Support

• Provide high-quality customer support to players, resolving casino-related issues quickly and effectively.
• Troubleshoot account matters including deposits, withdrawals, bonuses, and gameplay irregularities.
• Work closely with operations, risk, product, and engineering teams to identify and escalate edge cases.
• Maintain and manage internal tools, logs, spreadsheets, and documents for seamless operations.
• Assist in building and refining support processes, help center articles, and internal SOPs.
• Monitor player sentiment and flag opportunities to improve the user experience.
• Adapt to a dynamic environment and step into additional duties as assigned.

Magic Eden

Operations Associate – Casino Support Specialist

Operations Associate – Casino Support Specialist