Macmillan

Administration

• Support administration of employee benefits and leave of absence programs
• Process employee benefit enrollments and changes
• Serve as primary contact for employees regarding leaves of absence
• Respond to employee inquiries regarding benefits programs
• Maintain company intranet Benefits pages

Benefits Administrator

Marketing

• Develop and execute innovative marketing and advertising campaigns for 20-30 assigned titles a year
• Advise authors on leveraging their professional network and author channels (ex. newsletter, social, contacts)
• Communicate marketing plans and updates to authors/agents, editors, sales, central teams, etc.
• Track expenses and manage budgets for assigned titles and projects

Senior Marketing Manager

Sales

• Drive growth for Macmillan Learning products by selecting Must-Win Opportunities
• Deliver sales presentations, FDOC’s campus visits
• Attend conferences and regional impact events
• Develop relationships with key decision-makers
• Coordinate sales targeting and initiatives with Regional Managers and sales reps
• Develop regional sales strategies and sales tools
• Launch new products and promote adoption of models such as LMS Integration and Inclusive Access
• Update and maintain sales data and activity in CRM system
• Train new VIP adopters on technology implementation
• Mentor sales representatives and model expected behavior during campus work trips
• Ongoing support for VIP adoptions utilizing our technology.

Sales Specialist, STEM

Account Executive

• Develop and execute selling techniques that effectively promote Macmillan Learning Custom Solutions by delivering sales presentations, campus visits, attending conferences and executing high impact events.
• Network with decision makers at key accounts, including Instructors, Lab Coordinators, Chairs, Deans, Procurement, Instructional Designers, Directors of Academic Programs and Digital Technology Executives.
• Bring advanced knowledge and strategic insight to help win complex, high-value adoptions.
• Create appropriate sales materials as needed, including follow-up messages, proposals, mock-ups, and samples.
• Work collaboratively with internal partners and coordinate resources for sales and support activities.
• Coordinate handoff of newly signed customers to Project Editors.
• Facilitate completion of RFIs and RFPs.
• Meet annual sales goals.
• Update and maintain sales data and activity in CRM system.
• Create, analyze and customize profitable pricing solutions for custom products.
• Maintain and refine sales forecasting to provide real-time visibility into sales performance and projected KPIs.
• Maintain and develop competitive knowledge and market awareness.
• Identify market opportunities and risks by conducting deep-dive strategic analysis on CRM data and customer behavior.
• Contribute to product development across the Macmillan Learning Custom Solutions group.

Sales Account Executive, Custom

• Maximize Macmillan sales performance across the Premium and Corporate channels.
• Manage the monthly/seasonal sales of all Macmillan wholly-owned and Distribution Client titles to the Premium/Corporate account base.
• Develop strong existing and initiate new relationships with buyers.
• Create targeted pitches and seasonal presentations, meeting regularly with accounts to present appropriate trade adult and children’s titles.

Sales Manager, Special Markets – Premium/Corporate

AI Engineer

• Own AI-powered features end-to-end, from scoping, design and requirements engineering to feature evaluation, deployment and operation.
• Design, build and maintain cloud-native, event-driven AI applications across the full stack.
• Evaluate, integrate, and optimize AI models for production use, balancing quality, latency, reliability and cost.
• Collaborate effectively with cross-functional team members, including non-technical stakeholders, to refine requirements and align technical solutions with business objectives.
• Build and maintain robust AI inference, evaluation, and monitoring pipelines.
• Develop and implement robust, automated AI application evaluation frameworks.
• Analyze AI application performance data and experiments, using insights for data-driven improvements.
• Operate and improve production systems, taking ownership of reliability, quality, and technical debt.
• Stay current with AI advancements and share knowledge to upskill the team.
• Plan, track, and break down work effectively in an agile team.
• Provide technical leadership, drive design reviews, write ADRs and contribute to hiring and onboarding.
• Participate in on-call rotations, incident response and post-mortems for AI-powered systems and help define SLOs and error budgets.

Senior AI Engineer

Operations

• Review and annotate seasonal tip sheets and launch materials across Adult and Children’s lists
• Validate key metadata fields including comp titles, sales tracks, author information, and keynotes
• Audit and maintain title setup across systems, ensuring accuracy in: Publication dates, Discount and return codes, Catalog associations
• Manage and maintain comp title processes
• Create and maintain comp mapping (in-house vs. external comps)
• Run and distribute historical sales reports (Cognos / Bookscan) to inform comp selection
• Generate and distribute recurring reporting

Operations, Planning & Administration Manager

Manager

• Lead marketing initiatives for backlist titles and themed groupings, including specialized verticals and media tie-ins.
• Proactively monitor publishing shifts, social media trends, and cultural moments.
• Work closely with the account team to identify backlist titles for price promotions.
• Analyze the results of backlist promotions and use those insights to inform future strategy.
• Partner with broader Macmillan teams and internal stakeholders to integrate audio into larger company-wide initiatives.
• Identify holiday-specific or monthly cultural opportunities to highlight catalog titles through targeted digital efforts.

Associate Manager, Backlists & Trends – Audio

• Support Special Markets managers in end-to-end workflow of custom sales projects
• Regular communication with accounts, publishers, order entry team, and customer service for subscription box orders
• Organized tracking of subscription box licensing projects
• Creating title collections and sending newsletter blasts to accounts
• New account research and outreach

Sales Associate

• Draft and negotiate varying complex author contracts (including global joint acquisitions agreements, working up to profit sharing agreements)
• Support Macmillan Audio agreements, understanding publisher-specific needs
• Advise Editors, Publishers, Finance, and other colleagues on deal terms and agency boilerplate
• Contract terminations
• Entering and maintaining contract data in Biblio
• Special projects, as needed

Associate Contracts Manager

• Develop and update sales enablement tools like product demo scripts, sample courses, and walkthroughs to maximize engagement and conversion of leads, particularly mid-funnel and bottom-of-funnel contacts
• Conceive of and execute internal marketing campaigns and sales trainings to foster engagement and execution from the sales team
• Ensure sales partners are well equipped with information regarding new products, features, campaigns, promotions, and sustaining marketing efforts
• Create competitive battlecards, product messaging, sales tools, and playbooks for key market segments (i.e. community colleges)
• Ensure sales team clarity on discipline and course-specific product value, features, and pedagogical insights
• Develop Support channel partners with go-to-market strategies and co-selling approaches
• Deepen market awareness, trust, and affinity by cultivating relationships with instructors, department leads, and technology decision-makers
• Elevate discipline and/or course brand presence through targeted, live and virtual events, workshops, conference experiences
• Foster strategic collaboration via user groups, peer networking sessions, and learning groups
• Coach and supports Field Marketing Managers, fostering a collaborative culture grounded in accountability, innovation, and continuous improvement
• Provide direction and leadership on standardizing Field Marketing workflows and deliverables including ensuring that the team exercises competency in both core field marketing skills, as well as AI-supported processes, tools, and analytics
• Monitor and analyze sales pipeline and marketing campaign activity to make recommendations and execute plans to address coverage gaps including advising on sales-led targeted campaigns and effective follow-up
• Provide lead updates and tracking metrics to ensure qualified leads are being provided to the sales team and develop scalable, efficient tools for sales follow-up on leads
• Collaborate with program management and sales leadership to coordinate and execute, middle and bottom of funnel engagements (paid reviews, sales presentations, etc)
• Monitor, inform, coordinate, and support sales follow-up from these activities
• Monitor the competitive landscape to identify new entrants, pricing shifts, and product developments
• Track discipline and course trends including enrollment patterns, funding changes, and technology adoption and inform internal stakeholders with timely insights
• Surface emerging national trends in institutional priorities and decision-making to guide discipline and/or course strategy
• Document customer success stories, use cases, and best practices to strengthen campaign execution
• Provide substantiated market feedback to product, program, and marketing teams on features, integrations, and platform needs
• Analyze win/loss data to uncover positioning opportunities and competitive vulnerabilities, incorporating insights into sales messaging, training, and enablement

Executive Marketing Manager, Field Marketing – Team Lead

Client Services Representative

• Provide day-to-day support for Macmillan’s distribution team
• Partner closely with Sales, Operations, and Clients to ensure accurate materials and smooth execution across publishing cycles
• Prepare materials for launch meetings
• Support Sales Conference readiness by ensuring titles are updated
• Conduct seasonal audits to confirm metadata is complete and accurate
• Assist with weekly reporting by pulling P&B (print and bind) and reprint detail sheets
• Act as a point of contact for sales materials requests
• Run and distribute weekly sales and inventory reports
• Provide administrative and project support to the Client Services teams