Macmillan

Artificial Intelligence

• Develop, maintain, and operationalize Macmillan Learning's AI ethics framework and responsible AI policies.
• Define standards for fairness, transparency, accountability, and privacy across AI-driven products.
• Establish and chair an internal AI Review Committee to evaluate new AI capabilities prior to launch.
• Translate emerging regulatory requirements (e.g., EU AI Act, NIST AI RMF, state-level AI legislation) into actionable compliance roadmaps.
• Serve as an embedded ethics and responsible AI partner within ML Engineering and Product R&D initiatives.
• Participate in model design reviews, feature conceptualization, and prototype evaluation to identify and resolve ethical risks early in the development process.
• Contribute to research into novel AI applications for learning—including adaptive systems, generative feedback, and intelligent assessment—ensuring that innovation is grounded in principled, well-documented methodology.
• Help define evaluation frameworks for experimental models that account for fairness, validity, and pedagogical soundness.
• Partner with Product, Technology, and Data Science teams during the AI development lifecycle to identify and mitigate ethical risks before deployment.
• Conduct algorithmic impact assessments and bias audits on existing and emerging AI models.
• Establish governance checkpoints within the MLOps pipeline and ensure documentation standards for model cards, data provenance, and audit trails are consistently met.
• Design and deliver responsible AI training programs for employees across Product, Engineering, Content, and Sales functions.
• Build internal resources and playbooks that embed ethical thinking into how teams work with AI tools and data.
• Act as an internal advisor and escalation point for teams encountering ambiguous AI ethics scenarios.
• Advise the CTO and senior leadership on the responsible adoption of emerging AI technologies, tools, and platforms.
• Evaluate third-party AI systems and model providers against Macmillan Learning's ethics and compliance standards.
• Contribute to the company's multi-year AI technology roadmap by identifying governance implications of strategic decisions—including model selection, data partnerships, infrastructure investment, and agentic AI deployment.
• Support due diligence processes for AI-related acquisitions, vendor contracts, and integrations.
• Serve as a key partner and relationship owner with senior AI researchers, safety leads, and ethics teams at leading AI organizations (e.g., Google, Anthropic, Microsoft, OpenAI) and academic institutions.
• Represent Macmillan Learning's responsible AI interests in partner working groups, industry forums, and standards bodies.
• Prepare and deliver executive briefings and customer-facing presentations on AI ethics topics, and engage with institutional customers and policymakers as needed.

AI Ethicist

Administrative Assistant

• Communicating proactively across teams to gather information, answer questions, and resolve issues.
• Maintaining and updating project pipeline documentation across internal systems.
• Consolidating information from multiple sources into centralized tracking tools and spreadsheets.
• Preparing and updating reports, logs, and documentation to support project evaluation.
• Supporting pre-project activities, including market research, surveys, and pilot programs.
• Recruiting and coordinating instructors, students, and other participants for research and reviews.
• Tracking participation and feedback, and summarizing key insights from research activities.
• Creating and deploying surveys and monitoring response data.
• Running reports from systems such as Salesforce or dashboards to support market analysis.
• Assisting with market development efforts, including compiling internal and external research.
• Assisting in the preparation of competitive research, including pricing and product comparisons.
• Coding and processing invoices and coordinating payments for vendors and research participants.
• Creating Jira tickets to support project tracking and workflows.
• Performing other administrative and operational tasks as needed to support the team.

Administrative Coordinator, Social Sciences Strategy Team

Account Executive

• Preplanning a daily schedule of sales calls for each day on campus.
• Conducting interviews following all sales training parameters established by the immediate supervisor.
• Delivering appropriate sales materials on a timely basis (including complimentary books, marketing brochures, letters, software demos) as sales enhancements.
• Accomplishing required/requested servicing activities (including campus bookstores) for each of assigned accounts promptly.
• Actively and accurately manage company CRM tool.
• Responding promptly, either in writing, through email, or by phone to requests made by customers and/or by Macmillan Learning personnel.
• Travel to assigned accounts [approximately 35 hours/week] for the purpose of constructing personal sales interviews.
• Develop and execute selling techniques that enhance the ability to effectively promote Macmillan Learning Products [visiting 12-15 decision makers per campus per day].
• Service new customers within the assigned territories for the first year.
• Weekly telephone calls to and with assigned sales manager.
• Submission of required sales tracking, sampling, etc.
• Daily sampling and salesforce.com reporting.
• Submission of travel and entertainment expense reports on a timely basis.

Sales Representative – Coastal Carolina, Savannah Territory

Manager

• Draft and negotiate a wide range of publishing contracts and ancillary documentation
• Serve as a key escalation point for complex, high-value, and non-standard deal terms
• Advise Editors, Publishers, Finance, and other colleagues on deal terms

Contracts Manager

Communications

• Draft, edit, and proof internal communications for company-wide and targeted audiences
• Support recurring communications such as newsletters, employee updates, and executive messaging
• Help manage communications calendars, workflows, and incoming requests
• Coordinate cross-functional communications projects and keep deliverables on track
• Assist in planning and executing town halls, employee updates, and other large-scale meetings
• Develop agendas, scripts, presentation materials, and run-of-show documents
• Review communications for clarity, accuracy, tone, and consistency
• Provide flexible operational and project support across Communications team priorities

Contract Communications Manager

• Design, develop, and maintain AI training programs for employees and managers
• Deliver engaging AI learning sessions
• Assess and adapt curriculum to emerging technologies
• Develop asynchronous AI-focused learning materials
• Collaborate with AI upskilling team to assess usage and make recommendations
• Facilitate applied use-case sessions
• Provide customized coaching on AI tools
• Partner with leaders for AI workshops
• Conduct exploratory research on potential AI tools
• Collaborate on Talent Management initiatives

AI Training Specialist

Content Marketing Manager

• Lead the full lifecycle of content creation, including conceptualizing ideas, negotiating fees, coordinating shoots, capturing and editing content, and managing stakeholder approvals.
• Partner closely with audiobook producers, marketers, social media managers, and editorial team to align multimedia assets with broader campaign goals.
• Execute end-to-end studio photoshoots by directing talent, managing logistics, and capturing high-impact visual content that aligns with brand standards.
• Maintain calendars, track production assignments, and ensure all projects meet high standards for quality and brand consistency.
• Create and deliver optimized assets for social media, email marketing, and retail platforms, ensuring technical specifications are met for each outlet.
• Act as an internal subject matter expert, providing guidance to colleagues on multimedia best practices, performance analytics, and digital trends.
• Experiment with emerging formats, technologies, and storytelling techniques to keep Macmillan Audio at the forefront of digital trends.
• Continuously improve production workflows and file management to increase team efficiency.

Associate, Multimedia Content

• Lead marketing initiatives for backlist titles and themed groupings.
• Proactively monitor publishing shifts and cultural moments.
• Analyze the results of backlist promotions for future strategy.
• Partner with Macmillan teams to integrate audio into larger initiatives.