machtfit GmbH

Customer Success Manager

• Build and maintain strong customer relationships: You are the central point of contact for our B2B customers (the employers) and develop a trusting, long-term partnership.
• Strategic consulting: You proactively advise your clients on how to achieve their health goals using the machtfit platform.
• Onboarding and implementation: You guide new customers from contract signing through to a successful go-live.
• Increasing employee activation: You develop strategies and campaigns together with the customer.
• Performance monitoring and reporting: You track usage statistics and measure the success of initiatives.
• Identifying growth opportunities: In close exchange with your customers you identify potential for upsells.
• Customer feedback management: You actively collect feedback from customers and their employees.
• Internal cross-functional role: You work closely with Sales, Product Management and Support.