Contact Center Task Order Manager
Leidos
PMP
Senior Manager, Markets and Client Coverage
M0
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Overseeing issuance and redemption activity and acting as the primary coordination point for institutional counterparties during Americas timezone. You will manage live flows end-to-end, ensuring timely, accurate execution, clear communication with partners, and smooth escalation and handovers across global teams
- Build and maintain strong relationships and partnerships with institutional counterparties and ecosystem participants, ensuring clear communication, operational alignment, and long-term trust
- Triage operational issues and coordinate escalation to internal and external partner teams with structured, actionable context.
- Maintain governance discipline, track exceptions, parameter changes, and transaction records to meet audit, risk, and compliance standards.
- Work cross-functionally with engineering, control functions, and external partners to streamline workflows, resolve issues, and support business development.
- Contribute to process development and tooling, helping define and review SOPs, streamline workflows, and identify priorities for building automation and technical systems to support operations
Requirements
- 5+ years of experience in markets-facing operations, sales-trading, or treasury functions, ideally within regulated financial institutions. Demonstrated ability to handle time-sensitive, high-stakes transaction windows with sound judgment and composure.
- Proven ability to interface with institutional counterparties, anticipate their operational needs, and build trust through high-quality execution and communication.
- Institutional-level operational expertise: Strong understanding of governance, risk, control, and reporting frameworks typical of regulated financial institutions, with the ability to adapt these to a fast-moving, crypto-native environment.
- Cross-functional team-work: Comfortable collaborating across product, engineering, and corporate/control functions (Finance, Legal, Compliance, Risk) to deliver complex operational initiatives.
- Strong analytical and problem-solving abilities, with fluency in operational data and financial reporting.
- Clear, structured communicator with excellent interpersonal skills.
- Fluent in English.
Benefits
- Global team and flexibility: Join a truly global team with the flexibility to work remotely or from one of our hubs
- Health and wellness: Enjoy comprehensive healthcare insurance coverage as well as a wellbeing allowance and gym membership to support your physical and mental health.
- Customizable IT setup: Tailor your workspace with access to top-notch IT equipment.
- Professional development: Benefit from an annual development budget to enhance your skills and grow professionally, including opportunities to participate in conferences and on-site company events worldwide.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational expertisegovernance frameworksrisk managementcontrol frameworksfinancial reportingprocess developmentautomationtransaction managementSOP developmentdata analysis
Soft skills
communicationinterpersonal skillsanalytical skillsproblem-solvingcollaborationtrust-buildingjudgmentcomposurestructured communicationrelationship management
