Lyra Health

People Operations

• Lead the global People Systems function, ensuring optimal performance, integration, and utilization of HR technology, with a focus on Workday.
• Drive strategic initiatives, system enhancements, and process improvements to support the company's global People operations.
• Strong preference for candidates in Eastern or Central U.S. time zones.

Director, Global People Systems

• Support end-to-end compliance: Oversee the preparation and filing of global corporate tax returns and VAT/GST returns.
• Administrative Support: Provide ongoing tax administrative support to the broader Group, ensuring all documentation and filings are maintained to local standards.
• US State Tax: Manage US state tax filings and related reporting obligations.
• Documentation: Develop documentation of tax processes to ensure consistency and knowledge sharing across the team.
• Process Improvement: Identify process gaps, inefficiencies, and risks; make suggestions for the design and implementation of strengthened governance frameworks.
• Audit Readiness: Develop processes and systems to ensure tax data and processes are auditable and transparent.
• Tax Reporting: Assist in building out the Group's tax reporting framework to provide clear visibility into global tax positions.
• Cross-functional Support: Support the broader finance and legal teams with tax-related data and insights.
• Digital Transformation: Support the Group’s tax function automation initiatives, leveraging technology to improve data quality and reduce manual workloads.

Tax Compliance Manager

• Execute a seamless, engaging new hire experience for our clinical population, coordinating closely with cross-functional partners to ensure new hires are set up for success from pre-hire through their first weeks at Lyra
• Deliver and refresh the New Hire Orientation (NHO) presentation, ensuring it reflects current programs, culture, and resources
• Own pre-hire and post-hire task execution, including assigning onboarding path assignments in WorkRamp, monitoring the I-9 process, ensuring assignment and acknowledgment completion of the Employee Handbook and Global Code of Conduct, background check coordination and monitoring, and new hire kit preparation
• Maintain and continuously improve the clinical onboarding program in partnership with the People Ops and Clinical Ops team, incorporating feedback and best practices to strengthen retention and engagement for new hires
• Execute Workday business processes with a high standard of accuracy and timeliness, including job changes, geo-location updates, name changes, and other org changes
• Serve as a reliable point of contact for employees, managers, clinical leads, and HRBPs who need support navigating Workday business processes, escalating complex issues as appropriate
• Contribute to clear documentation of Workday processes, helping to build transparency and consistency for cross-functional partners
• Own and execute a structured, compliant offboarding process for departing employees in Workday, ensuring data integrity throughout employee transitions
• Coordinate with relevant teams to manage system deactivations, exit interview logistics, and accurate documentation, maintaining audit-readiness at all times
• Support in analyzing offboarding trends to surface retention-related insights for the broader People Team
• Serve as a trusted, responsive resource for employees by addressing HR inquiries submitted through Workday tickets, providing timely and accurate guidance
• Maintain and update the People Operations knowledge bases in Workday (and Zendesk where applicable), ensuring articles reflect current processes, policies, and FAQs
• Support the broader HR Bot enablement strategy by keeping clinical-specific knowledge base content current and contributing to trend analysis from ticket interactions to reduce recurring inquiries over time
• Demonstrate measurable impact by reducing ticket volume through proactive knowledge base updates and seamless escalation of complex cases to the appropriate team members
• Administer and troubleshoot compliance training assignments, including harassment prevention and California Workplace Violence training, ensuring completion and accuracy
• Partner with People Operations and Compliance team members on compliance-related operational tasks, serving as a reliable execution resource for clinical-specific compliance workflows
• Maintain accurate and secure personnel records in accordance with all legal, regulatory, and data privacy requirements
• Participate in special initiatives that advance People Operations priorities, including process improvement efforts, new tool implementation, and automation and AI exploration

People Operations Generalist

Operations

• Manage a team of 6+
• Serve as the primary operations day-to-day point of contact and liaison for the clinical team
• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.
• Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making
• Support headcount planning and forecasting based on projected business needs and evolving program demands
• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
• Represent Lyra in engagement with external behavioral health organizations and customers

Operations Manager, Mental Health Evaluations

Affiliate Manager

• As an Affiliate, you will manage your own clinical caseload on a flexible, contractual basis.
• You will accept cases referred by Lyra’s global corporate clients, providing short-term, goal-oriented counseling to employees and their dependents.
• You will maintain full autonomy over your practice, choosing your own hours and case volumes while benefiting from Lyra’s clinical tools, administrative support, and professional training.
• Provide high-quality, short-term counseling (typically 1 to 8 sessions per case) to corporate employees and their families facing stress, burnout, grief, relationship challenges, or mild-to-moderate anxiety and depression.
• Utilize evidence-based modalities, such as Cognitive Behavioral Therapy (CBT), Solution-Focused Brief Therapy (SFBT), or Acceptance and Commitment Therapy (ACT), tailored to an EAP context.
• Use Lyra's secure digital platform to manage scheduling, case notes, and global data privacy compliance.

International Affiliate

Executive Assistant

• Manage a complex, constantly evolving calendar, prioritizing requests against immediate and long-term business outcomes while anticipating conflicts before they arise.
• Coordinate friction-free travel itineraries, corporate bookings, and comprehensive expense reporting with high accuracy.
• Build seamless partnerships across internal teams to facilitate seamless collaboration across leadership offices.
• Orchestrate the planning, preparation, and execution of several leadership meeting agendas.
• Write, refine, and distribute the executive's weekly extended leadership updates, monthly team-wide memos, and critical organization announcements, ensuring alignment with organizational tone and strategic objectives.
• Partner directly with the executive to conceptualize, storyboard, and design compelling slide decks for All-Hands meetings, stakeholder syncs, and large-scale internal presentations.
• Attend leadership meetings to take high-level strategy and translate it into clear, actionable updates for broader corporate distribution.
• Orchestrate the planning, logistical footprint, and agenda setting for critical operational meetings (weekly leadership, monthly syncs, quarterly planning sessions).
• Lead and execute ad-hoc operational initiatives from conception to completion, tracking cross-functional milestones and ensuring accountability across various teams.
• Act as a critical gatekeeper and proxy when appropriate, ensuring urgent requests are triaged and prioritized correctly.

Therapist

• Be part of Lyra’s network of in-person and virtual therapists, physicians, and coaches across the US
• Use advanced matching technology and supportive provider platform to do what you love securely
• Provide culturally responsive, evidence-based therapy for children, adults, couples, and/or families
• Support handling comprehensive spectrum of mental health needs, from milder to complex presentations
• Seek well-matched and motivated clients, along with administrative and marketing support