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Operations Manager, Mental Health Evaluations
Lyra HealthManager for the Mental Health Evaluations team supporting mental health leave services at Lyra Health. Directing operations and ensuring high-quality care delivery in a clinical environment.
About the role
Key responsibilities & impact- Manage a team of 6+
- Serve as the primary operations day-to-day point of contact and liaison for the clinical team
- Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.
- Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
- Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
- Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making
- Support headcount planning and forecasting based on projected business needs and evolving program demands
- Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
- Represent Lyra in engagement with external behavioral health organizations and customers
Requirements
What you’ll need- 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a team
- Clinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse)
- Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution
- Strong project and team management skills
- Passion for transforming mental health through technology with a human touch
Benefits
Comp & perks- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K with up to 3% matching
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Standard Operating ProceduresQuality AssuranceData AnalysisCapacity MonitoringHeadcount Planning
Soft Skills
Highly OrganizedSelf-StarterProblem DiagnosisTeam Culture DevelopmentCommunication
Certifications
Masters in Social WorkRegistered Nurse