People Operations Generalist

Lyra Health

People Operations Generalist ensuring precise HR operations for clinical employees. Collaborating with teams on onboarding, compliance, and offboarding processes.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $68,000 - $103,500 per yearWebsite

About the role

Key responsibilities & impact

Execute a seamless, engaging new hire experience for our clinical population, coordinating closely with cross-functional partners to ensure new hires are set up for success from pre-hire through their first weeks at Lyra
Deliver and refresh the New Hire Orientation (NHO) presentation, ensuring it reflects current programs, culture, and resources
Own pre-hire and post-hire task execution, including assigning onboarding path assignments in WorkRamp, monitoring the I-9 process, ensuring assignment and acknowledgment completion of the Employee Handbook and Global Code of Conduct, background check coordination and monitoring, and new hire kit preparation
Maintain and continuously improve the clinical onboarding program in partnership with the People Ops and Clinical Ops team, incorporating feedback and best practices to strengthen retention and engagement for new hires
Execute Workday business processes with a high standard of accuracy and timeliness, including job changes, geo-location updates, name changes, and other org changes
Serve as a reliable point of contact for employees, managers, clinical leads, and HRBPs who need support navigating Workday business processes, escalating complex issues as appropriate
Contribute to clear documentation of Workday processes, helping to build transparency and consistency for cross-functional partners
Own and execute a structured, compliant offboarding process for departing employees in Workday, ensuring data integrity throughout employee transitions
Coordinate with relevant teams to manage system deactivations, exit interview logistics, and accurate documentation, maintaining audit-readiness at all times
Support in analyzing offboarding trends to surface retention-related insights for the broader People Team
Serve as a trusted, responsive resource for employees by addressing HR inquiries submitted through Workday tickets, providing timely and accurate guidance
Maintain and update the People Operations knowledge bases in Workday (and Zendesk where applicable), ensuring articles reflect current processes, policies, and FAQs
Support the broader HR Bot enablement strategy by keeping clinical-specific knowledge base content current and contributing to trend analysis from ticket interactions to reduce recurring inquiries over time
Demonstrate measurable impact by reducing ticket volume through proactive knowledge base updates and seamless escalation of complex cases to the appropriate team members
Administer and troubleshoot compliance training assignments, including harassment prevention and California Workplace Violence training, ensuring completion and accuracy
Partner with People Operations and Compliance team members on compliance-related operational tasks, serving as a reliable execution resource for clinical-specific compliance workflows
Maintain accurate and secure personnel records in accordance with all legal, regulatory, and data privacy requirements
Participate in special initiatives that advance People Operations priorities, including process improvement efforts, new tool implementation, and automation and AI exploration

Requirements

What you’ll need

Bachelor's degree and at least 2+ years of experience in an HR generalist or operations role; experience in fast-scaling, complex, or clinical organizations preferred
Experience working in an HRIS, ideally Workday; comfortable executing business processes and maintaining data accuracy within HR systems
Familiarity with federal and state employment laws; exposure to clinical workforce operations or healthcare HR environments is a plus
Exceptional attention to detail and a strong sense of accountability for accuracy and follow-through
Strong interpersonal, written, and verbal communication skills, with the ability to build trust with employees and partners across a remote, distributed workforce
Organized and adaptable, with the ability to manage multiple priorities in a dynamic environment while maintaining quality and responsiveness
Collaborative mindset and comfort working as an execution partner within a team of specialists; able to take direction while also identifying opportunities to improve processes
Proficiency in Google Workspace and MS Office Suite
Exposure to AI tools or automation in an HR context is beneficial

Benefits

Comp & perks

Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K with up to 3% matching
Monthly tech allowance
Well-being perks and activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR Generalist ExperienceData Accuracy ManagementCompliance Training AdministrationOnboarding Process ExecutionOffboarding Process Management

Soft Skills

Organizational SkillsAdaptabilityCollaborationAccountabilityTrust Building