Lynx Software Technologies

Customer Support

• Du bist für einen hervorragenden Kundenservice für unsere Kund*innen verantwortlich.
• Dazu gehören die Bearbeitung von Kundenanfragen und -beschwerden, die Bereitstellung von Informationen über unsere Produkte und Dienstleistungen sowie die Lösung von Kundenproblemen per Telefon und E-Mail.
• Bei uns gibt es keine Verkaufsgespräche – die Kunden kommen auf Dich zu.

Trading Support Agent – Kundenservice

• You are responsible for delivering excellent customer service to our clients.
• This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues by phone and email.
• There are no sales calls — customers contact you directly.

Trading Support Agent – Customer Service

Performance Marketing

• Own and lead PPC strategy across all paid media channels, with a strong focus on display, programmatic buying, video advertising, and YouTube.
• Execute and optimize campaigns to drive performance, scalability, and efficiency, ensuring continuous improvement in ROAS and other key metrics.
• Develop and refine automation processes to streamline PPC workflows and improve efficiency.
• Advise and collaborate with the existing team, upskilling them in display, video, and programmatic advertising best practices.
• Work closely with data, tech, and creative teams to develop high-impact advertising campaigns.
• Own the programmatic strategy, selecting the right platforms, partners, and technologies to drive growth.
• Stay ahead of industry trends, ensuring we adopt the latest innovations in PPC and digital advertising.
• Provide regular performance insights and strategic recommendations to stakeholders.

Paid Search Specialist

Digital Marketing

• Advise the squad on the optimal media mix—from social to radio, podcasts to print
• Transform ideas into cross-channel media strategies that drive reach, engagement, and leads
• Conduct detailed campaign analyses and turn insights into actionable improvements
• Build and maintain strong relationships with media publishers, platforms, and research partners
• Stay on top of marketing trends and turn them into innovative opportunities for LYNX
• Lead and coordinate multi-channel campaigns including paid social, display, search, native, and content marketing
• Drive traffic and improve conversion rates from top-of-funnel audiences
• Own and manage the marketing calendar—planning, aligning, and delivering campaign activities across teams
• Collaborate with the Creative Brand Specialist and Online Marketeers to ensure seamless execution and consistent customer journeys
• Actively contribute to squad rituals, backlog refinement, and overall strategy

Senior Digital Marketer

Compliance

• Ondersteunen van Risk Management (2e lijn) door het identificeren, monitoren en opvolgen van operationele en financiële risico’s.
• Fungeren als secretaris van de BRCC en Change Meetings.
• Coördineren van het incident managementproces, inclusief registratie, onderzoek, opvolging en rapportage.
• Beheren en actualiseren van alle risico’s in het Risk Dashboard / GRC-tool, inclusief stakeholdermanagement en tijdige rapportage van key risk indicators.
• Ondersteunen bij de ontwikkeling, evaluatie en verfijning van interne risk- en control frameworks.
• Bijdragen als Compliance Monitoring Officer.
• Ondersteunen bij interne en externe audits, toezichthouderrapportages en de voorbereiding van risk- en compliance-commissies.
• Actief samenwerken met Finance Audit Compliance, IT, Operations en Legal om een sterke risk & control cultuur te bevorderen.

Risk and Compliance Officer

Procurement

• Execute operational procurement activities, including PR (Purchase Request) checks, supplier sourcing and onboarding, legal and commercial negotiations, and purchase workflow management in line with procurement policies.
• Act as the operational point of contact between business stakeholders and suppliers to ensure smooth and timely execution of procurement activities.
• Maintain accurate supplier master data and support due diligence requirements such as Information Security Assessments and GDPR checks.
• Coordinate supplier onboarding with internal stakeholders to ensure compliance, data quality, and timely completion.
• Manage contract lifecycle administration, including contract creation, renewals, expirations, obligation tracking, and key milestones.
• Ensure contract documentation, including DORA-related requirements, is complete, up to date, and audit-ready.
• Support Source-to-Contract (S2C) processes by maintaining data integrity and guiding stakeholders through sourcing, onboarding, and contract workflows.
• Ensure correct application of procurement controls, policies, and compliance requirements across all activities.
• Maintain operational continuity within Procurement by safeguarding predictable turnaround times and service quality.
• Identify operational bottlenecks and contribute to continuous improvement within the existing procurement framework.

Procurement Specialist

Full-stack Engineer

• Design, build and improve the LYNX application stack used for running our trading platform, giving customers the best trading experience and a way for communicating and exchanging documents with LYNX in a secure manner
• Shape the overall platform architecture and design services for new projects that help us propel the business forward
• Improve the security, reliability and performance of our platform

Full Stack Developer

• Als Risk & Compliance Officer ben jij een cruciale schakel in het bewaken en verbeteren van onze risk- en compliance-structuren
• Je opereert vanuit de tweede lijn en werkt nauw samen met verschillende stakeholders binnen de organisatie
• Je coördineert het incident managementproces, inclusief registratie, onderzoek, opvolging en rapportage
• Beheren en actualiseren van alle risico’s in het Risk Dashboard / GRC-tool
• Ondersteunen bij de ontwikkeling, evaluatie en verfijning van interne risk- en control frameworks
• Bijdragen als Compliance Monitoring Officer
• Ondersteunen bij interne en externe audits, toezichthouderrapportages en de voorbereiding van risk- en compliance-commissies
• Actief samenwerken met Finance Audit Compliance, IT, Operations en Legal om een sterke risk & control cultuur te bevorderen

Risk & Compliance Officer

• You are responsible for delivering excellent customer service to our customers.
• This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues via phone and email.
• There are no outbound sales calls — customers come to you.

Support Agent – Customer Service

• Ensure client satisfaction and well-being
• Resolve a variety of client inquiries
• Explain how the securities account works and the different types of orders
• Collaborate with your team to deliver high-quality service
• Participate in projects within the department according to your skills and interests

Junior Trading Support Specialist, French-speaking

Manager

• Coach and mentor SEA specialists, focusing on deepening expertise in search strategy, campaign execution, and conversion optimization
• Create structures (rituals, playbooks, internal trainings) for exchanging learnings, best practices, and case studies across the chapter and with other squads
• Continuously monitor developments in search technology, generative AI, and ad platforms, translating these into actionable insights and upskilling opportunities for the chapter
• Work closely with the Product Manager of the Demand Capture squad to ensure alignment of search activities across the customer journey
• Design and evolve a robust marketing technology stack, integrating marketing automation, CRM, CMS, analytics, and data management tools
• Create and enforce standards, processes, and best practices for smooth data flow, system interoperability, and campaign efficiency
• Remove technical and operational barriers to enable marketing teams
• Evaluate and adopt emerging marketing technologies to future-proof infrastructure
• Drive automation to increase agility and reduce manual workload
• Monitor system performance, data quality, and compliance with privacy and security regulations
• Participate actively in agile ceremonies, roadmap planning, and strategic discussions shaping long-term marketing capabilities

Manager, Search and Website

• Own and lead PPC strategy across all paid media channels, with a strong focus on display, programmatic buying, video advertising, and YouTube
• Execute and optimize campaigns to drive performance, scalability, and efficiency, ensuring continuous improvement in ROAS and other key metrics
• Develop and refine automation processes to streamline PPC workflows and improve efficiency
• Advise and collaborate with the existing team, upskilling them in display, video, and programmatic advertising best practices
• Work closely with data, tech, and creative teams to develop high-impact advertising campaigns that leverage audience targeting, dynamic creatives, and machine learning optimizations
• Own the programmatic strategy, selecting the right platforms, partners, and technologies to drive growth
• Stay ahead of industry trends, ensuring we adopt the latest innovations in PPC and digital advertising
• Collaborate with search engine and platform partners to integrate best practices and cutting-edge solutions
• Provide regular performance insights and strategic recommendations to stakeholders, ensuring transparency in performance and future planning

Senior PPC Specialist

Analyst

• Assessing the daily inflow of financial alerts
• Describe the customer profile and analyze financial data
• Conduct plausibility checks on the transactions
• Log your findings in detail
• Searching in public sources for information regarding the customer
• Verifying if all the information is up-to-date
• Determining the appropriate risk profile for the customer
• Contacting customers regarding remarkable transactions
• Ensuring that all processes are compliant with laws and regulations
• Working closely together with TM professionals

Junior Transaction Monitoring Analyst

Business Analyst

• Utilize your domain and technical knowledge to bridge the gap between stakeholders and the development team.
• Convert user needs into actionable inputs for the development team.
• Collaborate with stakeholders to move stories through specification and implement SCRUM methodologies to achieve a well-refined, actionable product backlog.
• Work with the product owner and the team to define a roadmap that addresses complex user needs over time.
• Incorporate feedback from earlier cycles and follow up on progress using rolling-wave planning.
• Conduct acceptance testing to ensure solutions meet user needs and refine the understanding of these needs.
• Author and maintain comprehensive project and process documentation, including flow diagrams and maps.

• Ondersteunen van Risk Management (2e lijn) door het identificeren, monitoren en opvolgen van operationele en financiële risico’s
• Fungeren als secretaris van de BRCC en Change Meetings
• Coördineren van het incident managementproces, inclusief registratie, onderzoek, opvolging en rapportage
• Beheren en actualiseren van alle risico’s in het Risk Dashboard / GRC-tool, inclusief stakeholdermanagement en tijdige rapportage van key risk indicators
• Ondersteunen bij de ontwikkeling, evaluatie en verfijning van interne risk- en control frameworks
• Bijdragen als Compliance Monitoring Officer
• Ondersteunen bij interne en externe audits, toezichthouderrapportages en de voorbereiding van risk- en compliance-commissies
• Actief samenwerken met Finance Audit Compliance, IT, Operations en Legal om een sterke risk & control cultuur te bevorderen