Lynx Software Technologies

Trading Support Agent – Customer Service Representative

Lynx Software Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • You are responsible for delivering outstanding customer service to our clients.
  • This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues via phone and email.
  • This is not a sales role — there are no outbound sales calls; customers contact you.

Requirements

  • You have some professional experience in telephone-based customer support.
  • Experience in a bank or in financial services is a plus but not required.
  • You are interested in international financial markets and financial products.
  • You have excellent German language skills, both written and spoken.
  • English skills are an advantage.
  • You are confident using a PC and have a good affinity for internet and software applications.
Benefits
  • Attractive compensation
  • A multi-week, structured onboarding program with individual training on our trading platform and financial products by our in-house trainer, plus extensive hands-on training with your personal mentor
  • Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our chef — suitable for meat-eaters, vegetarians, and vegans
  • An annual training budget of up to €2,000 for professional development related to your role
  • Company-supported in-house language courses subsidised by LYNX at very favourable rates
  • 45% contribution towards the company pension plan
  • Discounts with Urban Sports Club
  • Local and international summer and Christmas parties, as well as regular team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telephone-based customer supportcustomer serviceproblem resolutionfinancial productsinternational financial markets
Soft Skills
communicationinterpersonal skillsconflict resolutioncustomer relationship management