Trading Support – Customer Service Representative
Lynx Software Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- You are responsible for delivering excellent customer service to our customers.
- This includes handling customer inquiries and complaints.
- Providing information about our products and services.
- Resolving customer issues by phone and e-mail.
Requirements
- You have initial professional experience in telephone-based customer contact.
- Experience in a bank or in financial services is a plus but not required.
- You are interested in international financial markets and financial products.
- You have excellent German language skills, both written and spoken.
- English skills are an advantage.
- You are confident using a PC and have an affinity for the internet and software.
Benefits
- Competitive compensation
- A multi-week, structured onboarding with tailored training on our trading platform and financial products by our in-house trainer, plus comprehensive hands-on training with your personal mentor
- Free snacks, fruit & vegetables, beverages and a daily hot lunch prepared by our chef — with options for meat-eaters, vegetarians and vegans
- An annual professional development budget of up to €2,000 for training related to your role
- In-house language courses subsidized by LYNX at favorable rates
- 45% employer contribution to the company pension plan
- Discounts with Urban Sports Club
- Local and international summer and Christmas parties, plus regular team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetelephone-based customer contacthandling customer inquiriesresolving customer issues
Soft Skills
excellent communicationproblem-solvinginterpersonal skills