Trading Support Agent – Customer Service
Lynx Software Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- You are responsible for delivering excellent customer service to our clients.
- This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues by phone and email.
- There are no sales calls — customers contact you directly.
Requirements
- You have initial professional experience in telephone-based customer service.
- Experience in a bank or in financial services is a plus but not required.
- You are interested in international financial markets and financial products.
- You have excellent written and spoken German.
- English skills are an advantage.
- You are comfortable using a PC and have an affinity for the internet and software.
Benefits
- Competitive compensation
- A multi-week, structured onboarding with tailored training on our trading platform and financial products by our in-house trainer, plus hands-on mentoring from your personal mentor
- Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our cook — suitable for meat-eaters, vegetarians, and vegans
- An annual professional development budget of up to €2,000 for training related to your role
- LYNX-subsidized in-house language courses at very favorable rates
- 45% employer contribution to the company pension plan
- Discounts with Urban Sports Club
- Local and international summer and Christmas parties, as well as regular team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicehandling inquiriesresolving issuescommunicationproblem-solving