Senior Business Development Manager, Education
Convera
Job Level
Junior
Tech Stack
Swift
About the role
- Build and maintain relationships with Enterprise Customers
- Provide training and support on Luware products and services
- Identify and address potential issues
- Upsell and cross-sell products and services
- Generate referrals and own the customer through the renewal process
- Stay up-to-date on industry trends, best practices and all the latest Nimbus features
- Participate in product development and roadmap discussions
- Work with other departments to ensure that customer needs are met
- Act as the customers' single point of contact for any questions towards Luware
- Take on the role of Escalation Manager for customers and ensure swift resolution
- Work with customers through their renewal to keep churn low
- Responsible for ensuring customers are successful in using the product as soon as possible
Requirements
- Tech-savvy personality who is excited by new technology
- 1-2 years of experience in Customer Success/Engineering are essential
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Very nice to have (but not must) is MS-Teams fundamentals
- Fluent- very good English and German/Swiss-German (native level) language skills are mandatory
- Passion for training and providing customer resolutions
- Self-driven, ambitious person who takes responsibility
- Drive continuous improvement within the company
- Role is based at the Headquarter in Zürich-West (hybrid)
