Customer Experience Specialist
Quad Lock
Trainee Manager
Lush Fresh Handmade Cosmetics North America
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteSalary
💰 A$66,240 per year
Job Level
Entry Level
About the role
- Assist store manager in delivering exceptional customer service and creating memorable experiences
- Work with store manager to build and upskill a customer-focused team and shape team structure
- Support recruitment, training, and performance assessment of team members
- Delegate to management team to meet customer and store needs
- Contribute to setting annual budgets, driving sales, and controlling staffing levels and stock
- Maintain store presentation, effective merchandising, cleanliness, and stock management
- Develop local community relationships and engage with other businesses and charities
- Take on projects to improve store operations and customer experience with manager support
Requirements
- A genuine passion for delivering exceptional customer service
- Able to navigate difficult conversations and manage expectations
- Leadership and management skills to support and develop a team
- Strong verbal communication skills
- Ability to delegate and manage staffing, stock and merchandising
- Willingness to engage with local community and charities
- Commitment to personal development and participating in training
