Customer Experience Associate
ReSource Pro
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $11 - $24 per hour
Job Level
JuniorMid-Level
About the role
- Provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support
- Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat
- Answer questions professionally and assists customers by completing a task or process for them
- Provide exceptional customer service to customers and deescalate frustrated customer situations
- Find solutions to provide an exceptional customer experience
- Participate in behavioral interview, online talent assessment, and Hiring Manager interview as part of interview process
Requirements
- High School diploma or equivalent
- MS Office - Word, Outlook, Access, and strong Excel skills
- Customer-centric mindset, enjoy providing a service and solving customer problems
- Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
- Team player mentality and commitment to supporting other team members
- Process-focused and detail oriented, committed to accurate documentation
- Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems
- Must reside within the U.S. to be eligible for consideration
- Legally authorized to work in the United States (implied by eligibility)