Prompt Therapy Solutions Inc

Billing Tech Support Specialist, B2B SaaS

Prompt Therapy Solutions Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $24 - $28 per hour

About the role

  • Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
  • Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
  • Support engineering ticket creation, review and prioritization
  • Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
  • Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
  • Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Requirements

  • Medical billing background required- Physical Therapy billing strongly preferred
  • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
  • Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
  • Ability to multitask, keep records, prepare reports, and follow specific instructions
  • Proficient in MS Excel
  • Exceptional written and verbal communication skills
  • Eagerness to learn and adopt software
Benefits
  • Competitive salaries. Bonus potential with exceptional performance.
  • Remote/hybrid environment
  • Potential equity compensation for outstanding performance
  • Flexible PTO
  • Company-wide sponsored lunches
  • Company paid disability and life insurance benefits
  • Company paid family and medical leave
  • Medical, dental, and vision insurance benefits
  • Discounted pet insurance
  • FSA/DCA and commuter benefits
  • 401k
  • Complimentary subscription to digital fitness classes and wellness content
  • Recovery suite at HQ – includes a cold plunge, sauna, and shower
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billingphysical therapy billingtroubleshootingtesting use casesticket triageticket escalationcustomer inquiry responsereport preparationdata analysisMS Excel
Soft Skills
analytical mindsetproactiveself-motivatedself-directedmultitaskingcommunication skillscustomer satisfactioncustomer loyaltyproblem-solvingadaptability