Customer Support

• Prompt is a healthcare-focused B2B SaaS delivering modern software to rehab therapy businesses
• Assist clients via email support channel and establish as a key contributor within 6 months
• Respond to customer questions and requests regarding RCM and billing software via email using the help desk platform
• Triage tickets, perform escalations, and provide necessary details to internal teams
• Support engineering ticket creation, review, and prioritization
• Develop and maintain a deep understanding of product offerings to effectively respond to customer inquiries
• Promote customer satisfaction and loyalty by understanding customer needs and delivering value
• Identify opportunities to improve product and service features to enhance customer experience

Billing Tech Support Specialist, B2B SaaS

Customer Experience Account Delivery Manager

Healthcare Customer Service Representative

Retail Loss Prevention Associate II

Financial Support Specialist

Customer Service Support Representative – Client Billing