Billing Tech Support Specialist, B2B SaaS

Prompt Therapy Solutions Inc

full-time

Posted on: 9/3/2025

Location: 🇺🇸 United States

✨ AI Apply

💰 $24 - $28 per hour

Mid-LevelSenior

About the role

Prompt is a healthcare-focused B2B SaaS delivering modern software to rehab therapy businesses
Assist clients via email support channel and establish as a key contributor within 6 months
Respond to customer questions and requests regarding RCM and billing software via email using the help desk platform
Triage tickets, perform escalations, and provide necessary details to internal teams
Support engineering ticket creation, review, and prioritization
Develop and maintain a deep understanding of product offerings to effectively respond to customer inquiries
Promote customer satisfaction and loyalty by understanding customer needs and delivering value
Identify opportunities to improve product and service features to enhance customer experience

3+ years of relevant experience in customer-facing functions such as tech support or similar
Medical billing background required- Physical Therapy billing strongly preferred
Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
Ability to multitask, keep records, prepare reports, and follow specific instructions
Proficient in MS Excel
Exceptional written and verbal communication skills
Eagerness to learn and adopt software
Prior startup and/or B2B SaaS technology organization experience (preferred)
Experience with Zendesk or similar customer support software (preferred)
Preferred Excel experience (preferred)