Lush Fresh Handmade Cosmetics North America

Trainer

• Creating, delivering or co-hosting inspiring in-person training experiences around UK&I.
• Ensuring training has a lasting impact through follow-up, shop visits and collaboration with wider teams.
• Coordinating the creation of, or creating, maintaining and sharing engaging product and brand training in the formats that are most effective for the subject matter.
• Consulting with Inventors and Category or Subject matter experts to determine the key messages for training & the best training plan. Bringing to this learning expertise and guidance, and the customer needs.
• Creating, delivering or co-hosting virtual training sessions for colleagues across the business.
• Responsible for the quality and consistency of this work, ensuring high standards for staff and therefore customers.
• Actively developing understanding of product, brand and service training needs, and impact of what’s being delivered, by monitoring sales data, maintaining awareness of trends and insights, speaking regularly with retailers and managers, and through shop visits.
• Sharing experience and skills to support the development of peers.

Trainer – Product, Brand and Service Training

Therapist

• Internal applicants only: Lush Spa are looking for passionate and enthusiastic members of staff who wish to train and qualify in body massage with a view to a career as a hybrid Lush Spa therapist.
• The hybrid role would allow this person to work within the spa but also display their excitement and knowledge for the spa project whilst driving the sales and business from the shop floor, spa reception or elsewhere within the Spa Store.
• This advertisement is for a place on the VTCT Level 3 Certificate in Swedish Body Massage qualification course only. On completion of the course, you will be required to undertake a hybrid role within the spa store.
• Course outline and Requirements: This is a unique opportunity to earn an internationally recognised Level 3 qualification in Swedish Body Massage, governed by the external body VTCT.
• As this is such a special path, we are looking for candidates who bring a wealth of knowledge and experience from their time with Lush, along with a deep understanding and true passion for our Spa treatments and concepts.
• On successful completion of the VTCT course, you will receive detailed feedback on your performance during the training. This feedback will help determine your next steps toward becoming a Lush Spa Therapist. Please keep in mind that the Lush Spa therapist position is finalized once you have successfully qualified as a massage therapist.

Therapist – VTCT Level 3 Swedish Body Massage

Sales

• Generate new and seasonal product sales forecasts for UK Retail to review, using historic and future demand trends.
• Support the translation of sales to purchases with provision of initial allocation, waste and tolerance assumptions as well as suggested phasing.
• Work with the UK&I Retail team to review and produce realistic forecasts, helping them to understand the impact of final forecasting positions.
• Highlighting possible impact to all year round (AYR) product sales where relevant.
• Working with UK&I Finance Business Partner and wider finance teams, ensuring alignment with financial forecasts, and highlighting potential variances for discussion with stakeholders.
• Collaborate with UK&I Retail and Brand Teams, alongside the Commercial Analyst, to analyse and interpret market trends, ensuring that demand signals and upcoming strategies are accurately reflected in product forecasts.
• Continuously work on process improvements to increase forecast accuracy and optimise launch timelines.
• Maintain understanding of current retail operations, visual merchandising standards and shop product quality to enhance product forecasts and understand sales and ordering trends.
• Track, adjust and report on each forecast by arranging and facilitating regular review meetings, ensuring all relevant parts of the business are represented and accountable.
• Provide stakeholders with a summary of each review, including changes to forecast, financial impact and ongoing strategy.
• Maintain organised and accurate records of all new and seasonal product forecasts contained within the Central Forecasting Team drive.
• Create pack size recommendations for UK manufacturing based on the forecast that is suitably sized to allow flexibility to all shops within the UK and Croatia supply chain.
• Collaborate with the Product Operations Lead and UK&I Retail in areas where your role, experience and skills directly support team and company goals. This could include: providing ad hoc analysis, peer and manager development, or contributing to larger projects, for example.
• Create and maintain seasonal archives for new ranges, to be utilised by the wider forecasting network.
• Provide feedback and product insights to a network of global forecasters through new product samples and from information gathered via product launch channels and operational meetings, to assist global forecasts.

Product and Seasonal Sales Forecaster

Digital Marketing

• Lush Club & Rewards: Day-to-day running of the programme, programme enhancement, strategic localisation, and future global planning
• Lush Wallet: Further global rollout
• Reward Restructuring: Evaluating and managing the potential transition from the £3 App Incentive to a % off model (to protect profit margins), alongside general maintenance and support
• Scope ways in which the Lush Club loyalty program and its member promotions can be visible in agentic commerce and to AI agents to future-proof the program
• Strategic Oversight: Define the future roadmap for Lush Club, ensuring central strategies are adapted effectively for regional markets and partner franchisees.
• Ethics & Values Alignment: Partner with the Earthcare team to integrate Lush’s ethical charter and closed-loop recycling initiatives into global promotions.
• Budget & Compliance Management: Oversee global loyalty budgets and act as a key stakeholder for ongoing legal/compliance maintenance of Lush Wallet.
• App & Sign-Up Growth: Work with Regional Leads to launch engaging initiatives that drive loyalty sign-ups, app downloads, and store-floor excitement.
• Omnichannel Experiences: Develop campaigns that unify digital touchpoints and retail stores, partnering with Anchor flagship shops for exclusive in-store activations.
• Rewards Creation: Ideate and deliver exclusive rewards, early access launches, product drops, and experiences that delight loyal customers.
• Performance Reporting: Monitor global performance, produce the monthly Lush Club report, and present actionable insights at global marketing calls.
• Digital Feature Delivery: Collaborate with Tech, CRM, and Dev teams to build new app/web features and resolve ongoing platform issues or bugs.
• Future Tech Integration: Scope opportunities to surface Lush Club offers within agentic commerce and AI-driven platforms.
• Supply & Fulfilment: Coordinate with Manufacturing and Digital Fulfilment teams to manage loyalty reward stock across digital and physical channels.
• End-to-End Campaigns: Brief, build, launch, and track campaigns while working with PR and Events teams to maximize reach.
• Leadership Alignment: Provide regular updates to founders and senior leadership to maintain visibility, secure buy-in, and resolve blockers.
• Regional Enablement: Serve as the primary global contact for regional teams, providing guidance, operational support, and best-practice sharing.

Senior Digital Marketing, Loyalty Lead

• Internal applicants only** **Lush Spa are looking for passionate and enthusiastic members of staff who wish to train and qualify in body massage with a view to a career as a hybrid Lush Spa therapist.**
• **The hybrid role would allow this person to work within the spa but also display their excitement and knowledge for the spa project whilst driving the sales and business from the shop floor, spa reception or elsewhere within the Spa Store.**
• **This advertisement is for a place on the VTCT Level 3 Certificate in Swedish Body Massage qualification course **only**. On completion of the course, you will be required to undertake a hybrid role within the spa store.****

• Self study topics - **ALL qualifications will include an element of revision or homework. The Lush Spa will be funding this qualification and around 180 hours of paid learning, it is therefore required that the following three unit assignments are completed in the learners own time and unpaid. All resources and information on how to complete these will be given to all learners.**
• Health and Safety Unit
• Client Care and Communication Unit
• How to provide a Swedish Body Massage Unit
• Theory elements will be taught and completed online/ virtually and teacher led
• Anatomy and Physiology - 10 Body systems
• Practical elements will be taught onsite in the Lush Spa Training Centre in Poole
• Massage movements and practically providing a body massage
• Health and safety
• Full body massage routine accompanied to music
• Practical assessments & exams
• Upcoming Training Schedule
• Self Led theory training will commence on: **Monday 7th September**
• Teacher Led theory training will commence on: **Monday 5th October **Monday - Friday: 9am - 2pm for 3 weeks.
• Practical training will commence on: **Monday 26th October 2026**
• Monday - Friday: 8.30am - 4.30pm for 3 weeks.
• Compulsory Lush Spa Training:
• **16th November 2026**
• Monday - Friday: 8am - 4pm for 3/4 weeks dependant on the need of the spa
•

Hybrid Therapist – VTCT Level 3 Swedish Body Massage

• Internal applicants only
• Lush Spa are looking for passionate and enthusiastic members of staff who wish to train and qualify in body massage with a view to a career as a hybrid Lush Spa therapist.
• The hybrid role would allow this person to work within the spa but also display their excitement and knowledge for the spa project whilst driving the sales and business from the shop floor, spa reception or elsewhere within the Spa Store.
• This advertisement is for a place on the VTCT Level 3 Certificate in Swedish Body Massage qualification course **only**. On completion of the course, you will be required to undertake a hybrid role within the spa store.
• Course outline and Requirements:
• This is a unique opportunity to earn an internationally recognised Level 3 qualification in Swedish Body Massage, governed by the external body VTCT.
• On successful completion of the VTCT course, you will receive detailed feedback on your performance during the training. This feedback will help determine your next steps toward becoming a Lush Spa Therapist.
• Please keep in mind that the Lush Spa therapist position is finalized once you have successfully qualified as a massage therapist.

• Internal applicants only. Lush Spa are looking for passionate and enthusiastic members of staff who wish to train and qualify in body massage with a view to a career as a hybrid Lush Spa therapist.
• The hybrid role would allow this person to work within the spa but also display their excitement and knowledge for the spa project whilst driving the sales and business from the shop floor, spa reception or elsewhere within the Spa Store.
• This advertisement is for a place on the VTCT Level 3 Certificate in Swedish Body Massage qualification course only. On completion of the course, you will be required to undertake a hybrid role within the spa store.

Hybrid Therapist – LUSH Spa Training Programme, VTCT Level 3 Swedish Body Massage

• Internal applicants only
• Lush Spa are looking for passionate and enthusiastic members of staff who wish to train and qualify in body massage with a view to a career as a hybrid Lush Spa therapist.
• The hybrid role would allow this person to work within the spa but also display their excitement and knowledge for the spa project whilst driving the sales and business from the shop floor, spa reception or elsewhere within the Spa Store.
• This advertisement is for a place on the VTCT Level 3 Certificate in Swedish Body Massage qualification course only. On completion of the course, you will be required to undertake a hybrid role within the spa store.
• Course outline and Requirements: This is a unique opportunity to earn an internationally recognised Level 3 qualification in Swedish Body Massage, governed by the external body VTCT.
• On successful completion of the VTCT course, you will receive detailed feedback on your performance during the training. This feedback will help determine your next steps toward becoming a Lush Spa Therapist. Please keep in mind that the Lush Spa therapist position is finalized once you have successfully qualified as a massage therapist.

Therapist, VTCT Level 3 Swedish Body Massage

• Internal applicants only.
• Lush Spa are looking for passionate and enthusiastic members of staff who wish to train and qualify in body massage with a view to a career as a hybrid Lush Spa therapist.
• The hybrid role would allow this person to work within the spa but also display their excitement and knowledge for the spa project whilst driving the sales and business from the shop floor, spa reception or elsewhere within the Spa Store.
• This advertisement is for a place on the VTCT Level 3 Certificate in Swedish Body Massage qualification course only. On completion of the course, you will be required to undertake a hybrid role within the spa store.
• As this is such a special path, we are looking for candidates who bring a wealth of knowledge and experience from their time with Lush, along with a deep understanding and true passion for our Spa treatments and concepts.
• On successful completion of the VTCT course, you will receive detailed feedback on your performance during the training. This feedback will help determine your next steps toward becoming a Lush Spa Therapist. Please keep in mind that the Lush Spa therapist position is finalized once you have successfully qualified as a massage therapist.

Procurement

• Keeping Production Flowing: Ensuring our production teams have the right ingredients and packaging, right on time.
• Procurement & Logistics Coordination: Managing orders, talking to suppliers, working with logistics to keep things moving, and keeping our warehouse and production teams in the loop.
• Operational Support: Helping us maintain accurate data and solving day-to-day production problems.
• Championing LUSH Values: Acting as a brand ambassador by upholding our ethical and sustainability standards.

Purchasing Specialist

IT Support

• Monitor the Tech Services Help Desk, triaging, actioning, or assigning tickets efficiently while ensuring alignment with workstreams.
• Deliver responsive support by promptly addressing calls and inquiries, ensuring all interactions are logged accurately
• Diagnose and resolve technical issues by identifying root causes and applying effective solutions. Where needed, provide clear step-by-step guidance or escalate complex issues with a comprehensive diagnosis.
• Support onboarding and adoption of new technologies, providing training and guidance to enhance digital fluency across the business.
• Maintain deep knowledge of our global and local tech stack, ensuring effective troubleshooting and informed decision-making.
• Own the Help Desk ticket lifecycle, ensuring all requests are categorised, prioritised, and resolved within agreed service level agreements (SLAs).
• Empower users with best practices by offering proactive guidance, usage instructions, and preventive measures to minimise recurring issues.
• Identify patterns in recurring incidents and collaborate with management and technical teams to develop long-term solutions.
• Continuously optimise help desk processes, recommending improvements, automation opportunities, and enhanced tooling to boost efficiency and CX
• Monitor and report key Help Desk metrics to drive performance improvements and enhance service quality.

Tech Services Helpdesk Agent – Internal Only

Communications

• Build and maintain relationships with Rome based and regional journalists (TV, radio, print, online).
• Develop strong networks across local and regional digital publications.
• Support the team to work with regional storytelling angles and proactive pitching.
• Identify and activate local PR opportunities linked to cultural moments, events, and campaigns.
• Represent Lush at media events, appointments, and community meetings.
• Develop a program of in store events and activations at Via del Corso, in collaboration with central teams and under the PR & Communication Manager supervision.
• Support the positioning of the flagship store as a key brand and cultural destination.
• From January 2027, develop regional partnerships and event opportunities across Central and Southern Italy.
• Contribute to local marketing initiatives aimed at increasing footfall and brand engagement.
• Support Lush Italy PR specialist with local creators management across Rome and the Central Southern region.
• Support product seeding, one to one meetings, and event invitations for local talent.
• Help grow and activate a broader local community of customers, creators, media, and brand advocates.
• Collaborate closely with the Communications team on creative development and execution.
• Monitor media coverage, UGC listening, and audience engagement to optimise content performance.
• Support reporting on PR and marketing activity, evaluating impact on brand awareness and business results.

Trainer – Product, Brand and Service Training

Therapist – VTCT Level 3 Swedish Body Massage

Product and Seasonal Sales Forecaster

Senior Digital Marketing, Loyalty Lead

Therapist – VTCT Level 3 Swedish Body Massage

Hybrid Therapist – VTCT Level 3 Swedish Body Massage

Therapist – VTCT Level 3 Swedish Body Massage

Hybrid Therapist – LUSH Spa Training Programme, VTCT Level 3 Swedish Body Massage

Therapist, VTCT Level 3 Swedish Body Massage

Therapist – VTCT Level 3 Swedish Body Massage

Purchasing Specialist

Tech Services Helpdesk Agent – Internal Only

Regional Communication Specialist – FTC 12 months