Trainer – Product, Brand and Service Training

Lush Fresh Handmade Cosmetics North America

Trainer empowering staff on product, brand, and service knowledge at Lush stores. Creating engaging training experiences and ensuring lasting impact through collaboration and follow-up.

Posted 7/24/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £32,000 - £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional product and ingredient knowledge, along with the ability to create and deliver engaging training experiences. Proven skills in rapport building, collaboration, and proactive learning to enhance team performance and customer care.

Highest-signal resume keywords

Product And Ingredient KnowledgeTraining Development And DeliveryTeam LeadershipCustomer Care StandardsSales Data Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentVirtual Training DeliveryShop Floor ManagementSales Data AnalysisBrand Training Creation

Soft Skills

CuriositySelf-MotivationOrganizational SkillsRapport BuildingListening Skills

Industry Keywords

LushRetail TrainingCustomer ExperienceTeam CollaborationProduct Knowledge

About the role

Key responsibilities & impact

Creating, delivering or co-hosting inspiring in-person training experiences around UK&I.
Ensuring training has a lasting impact through follow-up, shop visits and collaboration with wider teams.
Coordinating the creation of, or creating, maintaining and sharing engaging product and brand training in the formats that are most effective for the subject matter.
Consulting with Inventors and Category or Subject matter experts to determine the key messages for training & the best training plan. Bringing to this learning expertise and guidance, and the customer needs.
Creating, delivering or co-hosting virtual training sessions for colleagues across the business.
Responsible for the quality and consistency of this work, ensuring high standards for staff and therefore customers.
Actively developing understanding of product, brand and service training needs, and impact of what’s being delivered, by monitoring sales data, maintaining awareness of trends and insights, speaking regularly with retailers and managers, and through shop visits.
Sharing experience and skills to support the development of peers.

Requirements

What you’ll need

Genuine passion and exceptional knowledge of Lush
Curious, self-motivated and always driven to keep learning
Organised and proactive
Able to thrive whether working independently or collaborating with others
Fantastic product and ingredient knowledge
Excellent rapport and trust-building skills
Great questioning and listening skills
Enthusiasm for travelling, visiting new locations, meeting new colleagues and customers.
Flexible and able to multitask
Exceptional standards of staff knowledge, customer care and experience within Lush stores, Spas and Hair Lab
Experienced in managing a shop floor and leading a team

Benefits

Comp & perks

25 days holiday plus bank holidays
6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
Enhanced paternity leave*
Bonus scheme
Day off for weekday birthdays
Holiday purchase scheme
50% discount on Lush products and spa treatments
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
There’s a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
Wellbeing & mindfulness sessions
Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
Tailored gender affirming care*