Lunar Solar Group

Customer Success Manager

• Write and traffic email and SMS briefs, coordinating with internal teams and clients to keep copy, creative, and feedback moving on schedule.
• Build, QA, and deploy campaigns and flows within Klaviyo and other ESPs, implementing dynamic content and personalization as outlined in the brief.
• Troubleshoot rendering, linking, and compatibility issues to ensure flawless delivery across devices and platforms.
• Pull and analyze CRM performance data on a weekly, monthly, and quarterly cadence, tracking KPIs like deliverability, open rate, click rate, conversion rate, and unsubscribe trends.
• Monitor flows and campaigns to confirm triggers, segments, and integrations are functioning correctly, flagging anomalies with supporting data.
• Own task management within the PM system, keeping dates and content current and flagging any items that fall behind schedule.
• Maintain organized client files and shared resources in the Lunar G-Drive.
• Build strong working relationships with client stakeholders and become a go-to resource on CRM best practices and platform capabilities.

CRM & Lifecycle Marketing Coordinator – Contractor

Senior Analyst, CRM

Recruitment

• Own end-to-end recruiting for manager, director, and VP-level roles
• Partner directly with division leads and hiring managers
• Build and run proactive sourcing strategies for senior and specialized talent
• Manage the full candidate experience from outreach to close

Senior Recruiter / Talent Acquisition Partner

Performance Marketing

• Lead SEM strategy, performance, and team development across a portfolio of DTC and ecommerce clients.
• Oversee end-to-end planning, execution, and optimization of paid search initiatives across Google Ads, Microsoft Ads, and emerging platforms.
• Monitor and report on key performance metrics, including conversion rates, CPA, and ROAS.
• Facilitate successful onboarding of new clients, developing initial digital marketing strategies.
• Build and maintain strong client relationships and contribute to business development efforts.
• Manage a full team of direct reports at various levels, fostering a positive environment.

Director, Paid Search

• Lead paid social strategy, execution, and optimization across a portfolio of medium to large client accounts, ensuring strong performance against business goals.
• Own client-facing communication for key accounts, including strategic recommendations, performance storytelling, testing plans, and proactive problem-solving.
• Translate high-level growth goals into actionable paid social plans across channels such as Meta, Instagram, TikTok, Pinterest, Snapchat, and other relevant platforms.
• Drive advanced media buying decisions, including campaign structure, audience strategy, measurement approach, testing priorities, and budget allocation.
• Partner cross-functionally with creative, analytics, strategy, and account teams to ensure paid social efforts align with broader business objectives.
• Mentor and support Managers, Senior Analysts, and Analysts by providing guidance on execution, performance analysis, and strategic thinking.
• Help improve team operations by identifying opportunities to strengthen workflows, reporting standards, QA practices, and client delivery processes.
• Support onboarding of new clients by shaping initial channel strategies, account audits, and transition plans.
• Contribute to department-level initiatives, including playbooks, best practices, training, and process documentation.
• Stay current on platform changes, market trends, and emerging opportunities to strengthen client performance and team knowledge.

CRM & Lifecycle Marketing Coordinator – Contractor

Senior Analyst, CRM

Senior Recruiter / Talent Acquisition Partner

Director, Paid Search

Senior Manager, Paid Social, DTC