Lovehoney Group

Customer Support

• Respond to customer inquiries promptly and professionally, ensuring DPA checks are completed before providing information, and document cases accurately.
• Solve problems and conduct investigations.
• Build and maintain thorough product knowledge.
• Collaborate effectively with team members and other regions.
• Complete administrative tasks as required.
• Maintain quality and productivity KPIs.

Customer Care Representative

• Lovehoney Group is the world’s leading sexual wellbeing company, elevating pleasure through innovative technologies and data-driven approaches.
• Seasonal Customer Care Representative responsible for addressing customer enquiries, issues, and providing advice and support via phone, email & live chat.
• Fixed-term contract from October 2025 to February 2026 to cover peak period.
• Hybrid work model: 3 days per week in-office for full-time roles.

Account Manager

• Develop and execute a strategic go-to-market plan to secure new key accounts across mainstream, wellness, and beauty retail sectors.
• Research and identify high-potential retail partners using platforms such as LinkedIn, RangeMe, and industry databases.
• Create and present tailored business cases and pitches to internal stakeholders and potential partners.
• Represent Lovehoney Group at key industry trade shows and events.
• Act as the primary contact for key ecommerce and brick-and-mortar retail accounts in North America.
• Design and implement tailored sales and marketing programs for each account, driving growth through cooperative marketing and promotional efforts.
• Collaborate cross-functionally with Marketing, Operations, Finance, and Customer Care teams to support account success and product launches.
• Conduct store visits and ecommerce site audits to ensure merchandising excellence and brand consistency.
• Manage and grow a portfolio of accounts with combined annual revenues exceeding $1M USD.
• Provide accurate brand and account-level sales forecasts and performance tracking.
• Monitor competitive activity and market trends to proactively adjust account strategies.

Territory Manager – Mainstream, Lifestyle and Beauty

Ecommerce

• Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and fresh perspectives on intimacy.
• We offer innovative, high-quality sex toys, lingerie, accessories, and lifestyle products through our premium online shopping experience and international retail presence.
• At Lovehoney, we employ over 800 passionate individuals across 9 global offices and value diverse and collaborative workforce.
• Join us at Lovehoney, where pleasure combines with creativity, data, and innovation.
• As the ecommerce lead for AU/NZ, own end-to-end customer experience, tailored offers, product heroes, and optimised customer journeys.
• Execute regional ecommerce campaigns and promotions, manage website content updates, track and analyse ecommerce KPIs, and conduct A/B testing.
• Partner with supply chain, merchandising, Customer Care, and Warehousing to align stock availability and resolve customer issues.
• Provide reporting on sales, campaigns, and product performance and contribute to AU/NZ ecommerce strategy.
• Champion process improvements including integrating AI-driven solutions and mentor junior team members supporting development.

Customer Care Representative

Customer Care Representative

Territory Manager – Mainstream, Lifestyle and Beauty

Ecommerce Specialist