People Ops Generalist
Firework
Job Level
Mid-LevelSenior
About the role
- Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and fresh perspectives on intimacy.
- We offer innovative, high-quality sex toys, lingerie, accessories, and lifestyle products through our premium online shopping experience and international retail presence.
- At Lovehoney, we employ over 800 passionate individuals across 9 global offices and value diverse and collaborative workforce.
- Join us at Lovehoney, where pleasure combines with creativity, data, and innovation.
- As the ecommerce lead for AU/NZ, own end-to-end customer experience, tailored offers, product heroes, and optimised customer journeys.
- Execute regional ecommerce campaigns and promotions, manage website content updates, track and analyse ecommerce KPIs, and conduct A/B testing.
- Partner with supply chain, merchandising, Customer Care, and Warehousing to align stock availability and resolve customer issues.
- Provide reporting on sales, campaigns, and product performance and contribute to AU/NZ ecommerce strategy.
- Champion process improvements including integrating AI-driven solutions and mentor junior team members supporting development.
Requirements
- 4+ years’ experience in ecommerce trading or digital merchandising.
- Strong commercial acumen with proven ability to evaluate offers, forecast promotions, and balance revenue with margin impact.
- In-depth understanding of key ecommerce metrics and proven success in influencing them.
- Hands-on experience with GA4 (essential); knowledge of Contentsquare, Salesforce, Amplience, or similar tools is an advantage.
- Highly analytical mindset with the ability to turn insights into tangible actions.
- Excellent collaboration and stakeholder management skills, with confidence to lead and influence across teams.
- A detail-oriented, customer-first approach with a passion for creating engaging digital experiences.
- Curious, creative, and proactive – eager to test, innovate, and find new growth opportunities.
