Customer Service Agent – Overnight
Seedbox Solution
Customer Support Specialist
Loopio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Provide personalized and relevant assistance to all Loopio users by responding to support tickets and phone inquiries
- Reproduce issues, review logs and internal resources as needed to debug
- Deliver workarounds and solutions to help customers meet deadlines
- Provide both quick and high-quality support via email and phone
- Communicate complex information to customers in an easy-to-understand format
- Create and maintain help center resources for customer self-service
- Document internal learnings and assist teammates in solving tickets
- Participate in training sessions to teach teammates new skills
- Collaborate with the Customer Experience team to deliver value
Requirements
- 1 year experience in a customer-facing role at a SaaS software company
- Previous exposure with support tools (ex. Zendesk, Jira) are nice to have in this role
- Strong desire and passion for helping and supporting others
- Tech savvy, strong understanding of, and eagerness to learn new technologies
- Excellent written and verbal communication skills with attention to detail
- Strong organizational skills, calendar management, and prioritization
- Ability to multitask and context switch with ease
Benefits
- Health and wellness benefits
- Ongoing feedback and regular 1-on-1s with your manager
- Professional mastery allowance for learning support
- Remote work setup with a MacBook laptop
- Monthly phone and internet subsidy
- Work-from-home budget for home office setup
- Flexible co-working locations available in Toronto and Vancouver
- Opportunities for connections in a remote-first environment
- Participation in townhalls, AMAs, and quarterly celebrations
- Active Employee Resource Groups for learning and connections
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportcommunicationorganizational skillsattention to detailmultitaskingproblem-solvingcollaborationtrainingtime managementcontext switching
