Bilingual Partner Support Specialist, French, English
BMO U.S.
Customer Service Agent – Overnight
Seedbox Solution
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$17 per hour
Job Level
Mid-LevelSenior
About the role
- Engage and build relationships via live chat and email (inbound upselling, product recommendations, billing inquiries, basic technical assistance)
- Use your expertise and genuine interaction to capitalize on sales opportunities
- Offer customized solutions to keep our customers satisfied and increase retention
- Work as a team to achieve goals and ensure high levels of service and quality.
Requirements
- Possess excellent English written skills (French and other languages are an asset)
- Available to work 4 days / week for a total of 40 hours (Friday, Saturday, Sunday, Monday from 10 p.m. to 8 a.m. EST)
- Available for remote training from 9 a.m. to 5 p.m. EST Monday to Friday for a duration of 4 to 6 weeks before transitioning into the above-mentioned shift
- Have a good work from home setup (designated private & quiet area, high speed hard-wired internet and webcam)
- Have a great track record within a customer service environment
- Find sales fun and motivating
- Are computer savvy and comfortable working between different software and websites
- Are able to manage multiple responsibilities simultaneously (chat/email)
- Can type fast enough to keep up with multiple conversations
- Familiar with online streaming services and web browsers
- Known for your punctuality and positive attitude.
Benefits
- Base salary of $16.50 plus a $0.50 night premium per hour
- A robust commission and sales incentive plan
- A quarterly performance bonus
- A remote work location
- A comprehensive and flexible modular group insurance plan for which we pay between 55 % to 90 % of the premium depending on your plan selection
- A group RRSP with an employer contribution of up to 3%
- Access to a robust telemedicine program (online clinic)
- A time-off program that includes vacation days, personal days and sick days
- And much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesalesupsellingtechnical assistancemultitaskingfast typing
Soft skills
relationship buildingcommunicationteamworkpunctualitypositive attitudemotivation
