Long View Systems

Consultant

• Serve as the primary operational lead for deskside support, overseeing daily activities and performance of deskside consultants
• Support incident management and change control processes to minimize disruptions within client environments
• Address and resolve escalations from deskside consultants, providing timely guidance and support
• Monitor deskside consultant performance to ensure SLAs are met and client needs are effectively addressed
• Foster a collaborative and high-performing team environment focused on continuous improvement and customer satisfaction
• Assist in resolving complex client inquiries and technical issues, ensuring a high standard of service delivery
• Analyze and report on KPIs related to support activities, including ticket volumes, resolution times, and customer satisfaction; identify trends and recommend process improvements
• Continuously evaluate and enhance support processes and procedures to improve operational efficiency and service quality
• Work directly with end users ranging from entry level to C-level executives on software, hardware and computing platform queries
• Onsite support at client location in Richardson, TX

IT Deskside Consultant

Project Manager

• Leverage expertise to support clients in the areas of project planning and management as required
• Support a team of technology experts and clients to deliver agreed upon objectives and measurements, on time and within budget
• Manage multiple client facing projects simultaneously that will vary in technologies, including all aspects of the project over the project life cycle to ensure the constraints are effectively managed (cost, schedule, risk, quality, people)
• Act as a consultant and trusted advisor, working closely with management, technical teams and stakeholders
• Guide projects from conception to final implementation and measuring the results in a data driven manner

Security Engineer

• Deliver security solutions using Microsoft Sentinel and Microsoft Defender 365 to provide threat protection and recommendations to clients
• Implement industry-leading security solutions by consulting with clients to understand business and technical requirements
• Validate clients' existing architecture, identify gaps, and assist teams in gathering business use cases
• Provide technical implementation plans and assist with configuration of cloud discovery
• Act as a subject matter expert and deliver projects from initiation through to successful implementation
• Collaborate with senior consultants to create and implement proven solutions
• Deliver workshops to end clients

Senior Security Consultant

Network Engineer

• Engage in architecture and design of complex network solutions (campus, data center, WAN/SD-WAN, wireless, cloud).
• Engage at all levels — consult with client stakeholders, architects, and technical SMEs to align solutions to business strategy.
• Engage in implementation — ensure best practices are followed, and provide hands-on as required
• Enhance security — Engage in design and implement solutions with next-gen firewalls, NAC, segmentation, and zero-trust architectures.
• Support escalations — serve as an escalation point for complex troubleshooting and problem resolution.
• Contribute to pre-sales — participate in solutioning, estimates, and proposals alongside account teams.
• Mentor and coach junior consultants and act as a subject matter expert in client and internal forums.
• Produce high-quality documentation (HLDs, LLDs, as-builts, runbooks, transition to operations).

Senior Network Consultant

Sales Engineer

• Design and architect industry leading-technology solutions by understanding client requirements through business and technical consulting skills
• Create detailed documentation including conceptual, logical, and physical design, bill of materials, as-built diagrams, knowledge transfer materials, FAQs, and transition to operations information
• Act as a trusted advisor for clients, building long term relationships that further business value
• Work closely with the Sales Operations Team and Account Managers to support account planning and optimize sales opportunities in key accounts
• Create value-based outcomes based on current service catalogs
• Develop service proposals and contracts
• Provide technology leadership and support to the sales motion in multiple clients, aiming to sell multiple managed service offerings
• Attend and represent Long View at industry events
• Qualify opportunities and lead sales discussions with clients, translating business objectives into technology solutions

Digital Architect – Pre-Sales

• Design and deliver Microsoft Azure deployments based on customer requirements and best practices
• Define and implement cloud-based secure solutions in line with industry best practices
• Deliver cloud infrastructure and cloud services
• Implement Cloud Adoption Framework and Azure foundations
• Ensure infrastructure operations are effective and supported across server, data storage, backup, virtualization, and network monitoring
• Engage, plan and work with stakeholders and team members to determine, implement and oversee cloud requirements
• Take an Agile approach to deepen knowledge and expand skills while delivering world-class solutions to clients

Azure Cloud Consultant

Backend Engineer

• Designing, architecting, and implementing industry leading Cloud and other network solutions by understanding client requirements through consulting skills; Creating detailed documentation including conceptual design, logical design, physical design, bill of materials, as-built diagrams, knowledge transfer materials, FAQs, and transition to operations information; Working as a subject matter expert to deliver projects from initiation through to successful implementation, and collaborating with various stakeholders to ensure successful completion of the project; Providing guidance to clients on-site and remotely supporting their network infrastructure; Managing the day to day administration, support, security, maintenance, and monitoring of network infrastructure; Working with other Long View business units and practices to ensure projects progress efficiently and in a timely fashion towards successful closure.

Network Technical Architect

Analyst

• A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.
• We are looking for a professional and eager French Bilingual Global Service Desk Analyst for our Integrated Global Services team located within Canada. You will provide tier I support for all IT and communications systems in use with the service desk.
• A Day in the life:
• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
• Understand and assist with all internal and external escalations
• Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

Global Service Desk Analyst, French Speaker

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
• Understand and assist with all internal and external escalations
• Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
• Provide tier I support for all IT and communications systems in use with the service desk