Manager, Member Services
Instructure
Global Service Desk Analyst, French Speaker
Long View Systems
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$23 - CA$25 per hour
Job Level
Junior
About the role
- A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.
- We are looking for a professional and eager French Bilingual Global Service Desk Analyst for our Integrated Global Services team located within Canada. You will provide tier I support for all IT and communications systems in use with the service desk.
- A Day in the life:
- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
Requirements
- 1+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak French fluently in a professional environment
- Excellent French bilingual written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- Ability and willingness to work evenings and or weekends.
