CRM Specialist
Bozzuto
Key Account Manager, Marathi Speaker
Lokal
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the single point of contact for assigned astrologers, addressing their queries and concerns.
- Build strong relationships with astrologers to enhance retention and performance.
- Ensure astrologers remain engaged and follow platform guidelines.
- Track key performance metrics such as quality scores, ratings, and retention percentages.
- Analyze astrologer performance and provide actionable feedback for improvement.
- Ensure astrologers meet minimum engagement criteria (login hours, participation in live sessions, etc.).
- Guide astrologers on improving their consultation quality and customer experience.
- Work with the Quality & Training teams to organize refresher sessions for underperforming astrologers.
- Ensure astrologers understand and comply with platform policies.
- Assist astrologers in optimizing their profiles to attract more consultations.
- Encourage participation in live shows, articles, videos, and promotional activities to boost visibility.
- Identify high-potential astrologers and strategize ways to increase their earnings.
- Address astrologer concerns and coordinate issue resolution with relevant teams.
- Ensure astrologers adhere to platform rules (no personal contact sharing, quality compliance, etc.).
- Manage escalations related to complaints, penalties, or disputes.
Requirements
- Bachelor's degree in Business, Management, or a related field.
- Proficiency in Marathi & English (Must know Read, write and speak)
- 3-5 years of experience in account management, client servicing, or business development.
- Strong interpersonal skills with ability to manage and engage key stakeholders.
- Experience in customer retention, training, or quality management is a plus.
- Ability to analyze data and provide strategic recommendations.
- Proficiency in CRM tools and reporting dashboards.
