Sales Operations Assistant
IAV GmbH
Client Relationship Manager
dubizzle Lebanon
full-time
Posted on:
Origin: • 🇪🇬 Egypt
Visit company websiteJob Level
JuniorMid-Level
About the role
- Facilitate the activation and onboarding of new client accounts.
- Build and maintain strong relationships with clients to drive retention and satisfaction.
- Monitor client accounts to ensure accurate credit allocation and consumption.
- Generate regular Account Management (AM) reports analysing client engagement and performance.
- Conduct data analysis on client activity to identify trends, improvement areas, and growth opportunities.
- Track client satisfaction, collect feedback, and recommend improvements to enhance service delivery.
- Monitor client listings and ads to ensure compliance with company standards and optimise performance.
- Address client inquiries, resolve issues promptly, and collaborate with the sales team to ensure client satisfaction.
- Proactively manage account renewals and coordinate renewal activities with the sales team.
- Sell, cross-sell & up-sell bundles and listing packages over the phone to small existing or potential clients.
- Support the sales team in booking acquisition meetings and ensuring a steady pipeline of prospects.
- Ensure all client accounts are visited and properly managed by the sales team for relationship building and upselling.
- Support the sales team in achieving their sales and revenue targets, with CRM KPIs linked to overall team performance.
- Support tasks related to Sales Effectiveness (SE) projects, including target tracking and reporting.
- Communicate team performance updates and provide feedback, including handling client complaints, to SE and management teams.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 2+ years of experience in a customer service or account management role.
- Strong proficiency in data analysis and reporting tools (Microsoft Office, Excel, or CRM systems).
- Knowledge of classifieds and online platforms is a plus.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- Strong sales acumen with the ability to sell over the phone and assist in acquisition activities.
- Data-driven mindset with attention to detail and accuracy in reporting.
- Organised, proactive, and able to collaborate effectively across teams.
- Customer-focused mindset.
