Lokal

Account Executive

• Conduct **outbound calls** to prospective clients and effectively promote Lokal App's services.
• Engage with users to identify their needs and create tailored solutions that fit their requirements.
• Maintain accurate records of calls, interactions, and leads in the CRM system.
• Follow up on **leads** and manage the **sales process** from initial contact through to closing.
• Collaborate with the marketing team to leverage campaigns and enhance sales efforts.
• Provide feedback on customer interactions and market trends to help shape future strategies.
• Achieve **monthly sales targets** and contribute to the overall growth of Lokal App.

Telesales Executive, Hindi

Content Writer

• Create compelling short-form scripts (under 60 seconds) with strong storytelling flow.
• Translate content from Regional Language to English and English to Regional Language.
• Write sharp, attention-grabbing hooks to maximize engagement and retention.
• Craft platform-specific content for Instagram, YouTube, Facebook, and other channels.
• Analyze ad metrics (CTR, watch time, drop-off rates) to refine creative strategy.
• Collaborate closely with video editors, designers, and creative strategists to bring ideas to life.
• Translate copy ideas into strong visual narratives and impactful storytelling sequences.
• Identify and adapt to emerging content and creative trends.
• Simplify complex ideas into relatable and emotionally resonant content.
• Constantly read and watch diverse content (books, short films, ads) to expand creative vocabulary and visual literacy.
• Provide creative inputs during production to ensure content quality and tone consistency.

Script Writer – Kannada

Script Writer – Telugu

Associate

• Process leads generated through multiple channels and guide potential candidates through the application process.
• Schedule and conduct interviews to evaluate candidates on key skills such as communication, empathy, and emotional maturity.
• Develop and deliver training programs that equip wellness buddies with the necessary skills and knowledge for success on the platform.
• Facilitate a smooth onboarding process that integrates new wellness buddies into our community guidelines and operational standards.

Associate, Onboarding & Engagement – Telugu

• Review and moderate audio, video, and chat conversations as per platform guidelines.
• Monitor user-generated content and interactions to ensure compliance with community standards.
• Identify, investigate, and take appropriate action on inappropriate, abusive, harmful, or policy-violating content.
• Escalate critical safety issues and high-risk cases to the relevant internal teams.
• Audit recorded conversations to ensure quality, compliance, and policy adherence.
• Document moderation decisions accurately and maintain detailed moderation records.
• Assist in preparing periodic moderation reports and identifying recurring trends.
• Support appeals and review requests by re-evaluating flagged content when required.
• Collaborate with cross-functional teams to improve moderation processes and user safety initiatives.
• Stay updated on evolving Trust & Safety policies, moderation guidelines, and platform protocols.
• Contribute towards creating a safe, respectful, and engaging experience for users across Dostt and Eaze.

Associate – Trust & Safety, Marathi, Hindi

Associate – Trust & Safety, Gujarati, Hindi

Community Manager

• Handle a team of Philippines TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis.
• Identify, onboard, and manage Filipino hosts and key contributors for 1:1 Audio/Video calls, building the local supply base from the ground up.
• Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals and resonates with Filipino users.
• Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours accounting for Philippine time zones and local usage patterns.
• Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately.
• Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement.
• Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance.
• Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention.
• Report regularly on community performance, identifying trends and areas for improvement and feeding local insight back to the central team.
• Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines.
• Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls.
• Develop strategies to expand the host and contributor base to new markets and languages across the Philippines, and help lay the playbook for expansion into additional Filipino dialects/regions (e.g., Cebuano, Ilocano) over time.
• Work on initiatives to grow active users and enhance the overall user experience & host growth.
• Own Tagalog translation and localization across the launch's operational surfaces- onboarding flows, notifications, host conduct/commission agreements, and support responses- and partner with marketing to localize campaign copy.
• Build and maintain a Tagalog glossary and style guide so terminology stays consistent across product, support, and marketing as content scales.
• QA all Tagalog-facing surfaces in the app and act as the final language check before anything ships to Filipino users.
• Be the real-time language bridge in day-to-day operations - relaying host feedback, user complaints, and market signals back to non-Tagalog-speaking central teams.

Community Associate

Systems Engineer

• Lead the end-to-end definition and evolution of foundational systems, tokens, themes, and components
• Define and improve core visual systems including color, typography, spacing, semantic tokens, accessibility foundations, interaction principles, and usability standards to support light/dark modes and multi-product theming.
• Architect a multi-level token structure (Global, Semantic, Component, Theme-level) optimized for React Native, Compose Multiplatform, and legacy Android ecosystems, with an initial focus on React Native.
• Refine and standardize the mobile-first component library (Buttons, Inputs, Cards, Bottom Sheets, Navigation, Banners, Toasts, Empty States, etc.) to ensure high reusability, flexible variants, and consistent patterns across products.
• Define theming rules and customization patterns across products while maintaining a consistent mobile experience across the ecosystem.
• Build scalable Figma libraries
• Structure variables and naming conventions properly
• Collaborate closely with engineers
• Support design-to-code workflows
• Ensure implementation feasibility
• Create practical documentation covering component usage, naming conventions, token structures, contribution workflows, and scalability guidelines.

Senior Designer – Design Systems, Contract

Video Editor

• Edit short-form and mid-length videos such as reels, social media ads, promos, and content explainers.
• Implement engaging hooks, dynamic pacing, and a strong narrative rhythm to maximize viewer retention.
• Tailor editing styles to suit platform-specific behaviors (e.g., fast cuts for Instagram, scroll-stopping openers for YouTube Shorts)
• Enhance video quality through thoughtful color grading, text animations, transitions, and immersive sound design.
• Collaborate closely with writers, designers, and creative leads to bring scripts and visual concepts to life.
• Stay updated on current editing trends, meme formats, cultural references, and audio trends to keep content fresh and relatable.
• Analyze ad performance metrics and apply learnings to improve edits for better click-through and completion rates.
• Edit videos in the required languages(English and Malayalam), ensuring linguistic accuracy, cultural relevance, and strong storytelling for the target audience**.

Video Editor – Malayalam

• Edit short-form and mid-length videos such as reels, social media ads, promos, and content explainers.
• Implement engaging hooks, dynamic pacing, and a strong narrative rhythm to maximize viewer retention.
• Tailor editing styles to suit platform-specific behaviors (e.g., fast cuts for Instagram, scroll-stopping openers for YouTube Shorts).
• Enhance video quality through thoughtful color grading, text animations, transitions, and immersive sound design.
• Collaborate closely with writers, designers, and creative leads to bring scripts and visual concepts to life.
• Stay updated on current editing trends, meme formats, cultural references, and audio trends to keep content fresh and relatable.
• Analyze ad performance metrics and apply learnings to improve edits for better click-through and completion rates.
• Edit videos in the required language **Kannada**, ensuring linguistic accuracy, cultural relevance, and strong storytelling for the target audience.