Lokal

Account Manager

• Act as the single point of contact for assigned astrologers, addressing their queries and concerns.
• Build strong relationships with astrologers to enhance retention and performance.
• Ensure astrologers remain engaged and follow platform guidelines.
• Track key performance metrics such as quality scores, ratings, and retention percentages.
• Analyze astrologer performance and provide actionable feedback for improvement.
• Ensure astrologers meet minimum engagement criteria (login hours, participation in live sessions, etc.).
• Guide astrologers on improving their consultation quality and customer experience.
• Work with the Quality & Training teams to organize refresher sessions for underperforming astrologers.
• Ensure astrologers understand and comply with platform policies.
• Assist astrologers in optimizing their profiles to attract more consultations.
• Encourage participation in live shows, articles, videos, and promotional activities to boost visibility.
• Identify high-potential astrologers and strategize ways to increase their earnings.
• Address astrologer concerns and coordinate issue resolution with relevant teams.
• Ensure astrologers adhere to platform rules (no personal contact sharing, quality compliance, etc.).
• Manage escalations related to complaints, penalties, or disputes.

Key Account Manager, Marathi Speaker