Own full lifecycle delivery of complex customer implementations and one-time Professional Services engagements for UK customers
Drive implementations through scoping and holistic project planning during pre-sales and serve as SME for the sales team
Serve as dedicated project manager for all assigned implementations
Build and maintain strong relationships with customers and act as a trusted advisor
Consult with customers to tailor implementation experience and accelerate time-to-value from the Risk Cloud platform
Provide subject-matter expertise and Risk Cloud product advice to design and build customer applications
Listen to customer pain points and connect needs to Risk Cloud features with focus on value creation
Serve as technical and business SME across diverse GRC use cases and Risk Cloud functionality
Collaborate with sales, solution engineering, customer success, and product teams to ensure alignment and unified customer experience
Play a key role in building the UK business and driving customer implementation and adoption
Requirements
4+ years of professional services, implementation, GRC practitioner, or consulting roles
Experience with SaaS and/or GRC industry is strongly preferred
Intermediate understanding of Governance, Risk, and Compliance (GRC) principles, frameworks (e.g., ISO 27001, NIST, SOX, GDPR), and industry best practices
Strong technical knowledge working in Excel or a similar product
Experience managing multiple large projects at a time and working with executive-level stakeholders
Strong business acumen and an understanding of how GRC solutions drive organizational value