LogicGate

Implementation Services Manager

LogicGate

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Own full lifecycle delivery of complex customer implementations and one-time Professional Services engagements for UK customers
  • Drive implementations through scoping and holistic project planning during pre-sales and serve as SME for the sales team
  • Serve as dedicated project manager for all assigned implementations
  • Build and maintain strong relationships with customers and act as a trusted advisor
  • Consult with customers to tailor implementation experience and accelerate time-to-value from the Risk Cloud platform
  • Provide subject-matter expertise and Risk Cloud product advice to design and build customer applications
  • Listen to customer pain points and connect needs to Risk Cloud features with focus on value creation
  • Serve as technical and business SME across diverse GRC use cases and Risk Cloud functionality
  • Collaborate with sales, solution engineering, customer success, and product teams to ensure alignment and unified customer experience
  • Play a key role in building the UK business and driving customer implementation and adoption

Requirements

  • 4+ years of professional services, implementation, GRC practitioner, or consulting roles
  • Experience with SaaS and/or GRC industry is strongly preferred
  • Intermediate understanding of Governance, Risk, and Compliance (GRC) principles, frameworks (e.g., ISO 27001, NIST, SOX, GDPR), and industry best practices
  • Strong technical knowledge working in Excel or a similar product
  • Experience managing multiple large projects at a time and working with executive-level stakeholders
  • Strong business acumen and an understanding of how GRC solutions drive organizational value
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