Administer and expand core platforms, including Jumpcloud, Google Workspace, and other SaaS and cloud-based systems
Resolve IT issues through the Service Desk (Jira Service Desk), offering prompt, clear, and effective resolutions
Collaborate with the IT team and Director of IT to streamline workflows, enhance automation, and minimize repetitive issues
Ensure systems are configured for scalability, resilience, and security in a distributed workforce
Support implementation of security tools (such as SentinelOne EDR) and basic security practices, escalating larger security initiatives to the Director of IT
Document solutions and train users to leverage our tools effectively
Deliver high-quality end-user support and continuously improve the corporate IT environment
Requirements
Proven experience administering IT platforms such as Jumpcloud, Google Workspace, and endpoint management/security tools
Strong troubleshooting and problem-solving skills across operating systems, SaaS platforms, and networks
Experience supporting distributed/remote teams
Ability to communicate technical information in a clear, approachable way
Familiarity with scripting and automation (e.g., PowerShell, Bash, Python) is a plus
Awareness of compliance or security frameworks (e.g., GDPR, CCPA, NIST, ISO) is a nice-to-have